Systems and methods for context based and socially aware call routing

Patent metadata

Field	Value
Publication number	US-9723461-B2
Application number	US-201414188329-A
Country	US
Kind code	B2
Filing date	Feb 24, 2014
Priority date	Feb 24, 2014
Publication date	Aug 1, 2017
Grant date	Aug 1, 2017

Abstract

When a telephone call is made to a user with a cellular telephone that has weak or no wireless signal receptions, the telephone call may be re-routed to another telephone located near the user, such that the telephone call may reach the user via another telephone. A system or method is provided to determine an alternate telephone, to which the telephone call is re-routed when the primary receiving telephone is a cellular phone that has weak or no wireless signal reception. The alternate telephone may be determined in a context and/or social aware basis. The alternate telephone may belong to a friend or family member of the user of the primary receiving telephone. Further, the alternate telephone may be located near the user of the primary receiving telephone, such that the user of the primary receiving telephone may be reached when the telephone call is re-routed to the alternate telephone.

First claim

What is claimed is:

1. A system comprising:
a non-transitory memory storing account information about a telephone account of a first user, and
one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising:
detecting a call intended for a phone device of the first user;
in response to the detecting the call, determining whether communication with the first user via the phone device of the first user can be initiated;
in response to determining that the communication with the first user via the phone device cannot be initiated:
referencing a social media account of the user to identify one or more users that correspond to the first user;
determining that a location of a phone device of a second user of the one or more users is within a threshold distance of the phone device of the first user; and
in response to determining that the location of the phone device of the second user is within the threshold distance of the phone device of the first user, determining whether the phone device of the second user is on a block list associated with the first user;

in response to determining that the phone device of the second user is not on the block list, re-routing the call intended for the phone device of the first user to the phone device of the second user; and
communicating a message to the phone device of the second user notifying the second user that the call is intended for the second user.

2. The system of claim 1 ,
wherein the determining whether communication with the first user via the phone device of the first user can be initiated further comprises determining whether a signal reception strength of the phone device of the first user is below a threshold signal strength.

3. The system of claim 1 ,
wherein the account information of the telephone account of the first user comprises a re-route allow list of phone devices allowed to serve as alternate phones for receiving calls for the phone device of the first user; and
wherein the operations further comprise determining whether the phone device of the second user is on the re-route allow list.

4. The system of claim 3 ,
wherein the telephone account is associated with a social network account of the first user; and
wherein the re-route allow list of phone devices is derived from a friend list of the social network account.

5. The system of claim 1 , wherein the operations further comprise:
determining that the re-routing the call to the phone device of the second user cannot be completed;
determining a phone device of a third user, wherein the third user has an affiliation with the second user and the third user is a location within the threshold distance of the phone device of the first user; and
re-routing the call intended for the phone device of the first user to the phone device of the third user.

6. The system of claim 1 ,
wherein the account information of the telephone account comprises a list of callers allowed to reach the first user by call re-routing; and
wherein the operations further comprise:
determining whether the call originated from a caller in the list of callers allowed to reach the first user by call re-routing.

7. The system of claim 1 ,
wherein the account information of the telephone account comprises a time-and-place condition under which calls are allowed to be re-routed to the first user; and
wherein the re-routing the call to the first user via a phone device of the second user is based on the time-and-place condition being satisfied.

8. The system of claim 1 ,
wherein the account information of the telephone account comprises a list of other phone devices that are allowed to use the phone device of the first user as an alternate phone for receiving calls on behalf of the other phone devices; and
wherein the operations further comprise:
receiving a call intended for another phone device;
determining a connection status of the another phone device;
determining that the phone device of the first user is located near the another phone device and that the another phone device is in the list of other phone devices allowed to use the phone device of the first user as an alternate phone; and
re-routing the call intended for the another phone device to the phone device of the first user.

9. The system of claim 1 , wherein the message is a text message or an audio message.

10. The system of claim 1 , wherein the message includes instructions to provide the phone device of the second user to the first user.

11. A method comprising:
detecting a call intended for a phone device of the first user;
in response to the detecting the call, determining whether the first user can be reached on the phone device of the first user;
in response to determining that the first user cannot be reached on the phone device of the first user:
referencing a contact list of the user to identify one or more users that correspond to the first user;
determining that a location of a phone device of a second user of the one or more users is within a threshold distance of the phone device of the first user; and
in response to determining that the location of the phone device of the second user is within the threshold distance of the phone device of the first user, determining whether the phone device of the second user is on a block list associated with the first user; and

in response to determining that the phone device of the second user is not on the block list, re-routing the call intended for the phone device of the first user to the phone device of the second user.

12. The method of claim 11 ,
wherein the determining whether the first user can be reached on the phone device of the first user further comprises determining whether a signal reception of the phone device of the first user is below a threshold signal strength.

13. The method of claim 11 ,
wherein an account information of the telephone account comprises a re-route allow list of phone devices allowed to serve as alternate phones for receiving calls for the phone device of the first user; and
wherein the method further comprises determining whether the phone device of the second user is on the re-route allow list.

14. The method of claim 13 ,
wherein the telephone account is associated with a social network account of the first user; and
wherein the re-route allow list of phone devices is derived from a friend list of the social network account.

15. The method of claim 11 ,
wherein the method further comprises:
determining that the re-routing the call to the phone device of the second user cannot be completed;
determining a phone device of a third user wherein the third user has an affiliation with the second user and the third user is a location within the threshold distance of the phone device of the first user; and
re-routing the call intended for the phone device of the first user to the phone device of the third user.

16. The method of claim 11 ,
wherein the account information of the telephone account comprises a list of callers allowed to reach the first user by call re-routing; and
wherein the operations further comprise:
determining whether the call originated from a caller in the list of callers allowed to reach the first user by call re-routing.

17. The method of claim 11 ,
wherein an account information of the telephone account comprises a time-and-place condition under which calls are allowed to be re-routed to the first user; and
wherein the re

Assignees

• Paypal Inc

Inventors

• Govande Shailesh Dinkar
• Tipnis Madhura Pravin

Classifications

• H04M2203/655

  Combination of telephone service and social networking · CPC title

• H04M2242/28

  Services making use of subscriber schedule information · CPC title

• H04W4/16 Primary

  Communication-related supplementary services, e.g. call-transfer or call-hold · CPC title

• H04M3/54

  Arrangements for diverting calls for one subscriber to another predetermined subscriber {(based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308)} · CPC title