Playing a personalized prerecorded audio of a call recipient to the call recipient to authenticate a telephone caller

Patent metadata

Field	Value
Publication number	US-9723136-B2
Application number	US-201414550683-A
Country	US
Kind code	B2
Filing date	Nov 21, 2014
Priority date	Nov 21, 2014
Publication date	Aug 1, 2017
Grant date	Aug 1, 2017

Abstract

An audio segment recorded by an individual is stored in a computational device controlled by an entity, where the computational device is coupled to a telephony device having a speaker and a microphone that are configurable to be enabled or disabled by the computational device. An electronic communication is initiated to the individual via the telephony device when the speaker and the microphone are both enabled. The stored audio segment is retrieved from an audio recording database that stores a plurality of audio segments of a plurality of individuals and played to the individual to authenticate the entity, in response to the initiating of the electronic communication to the individual.

First claim

What is claimed is:

1. A system, comprising:
a memory; and
a processor coupled to the memory, wherein the processor performs operations, the operations comprising:
storing in a token value store of a computational device controlled by an entity, a number that is recognized by an individual, wherein the number is provided by the entity to the individual, wherein the computational device is coupled to a telephony device, and wherein an audio segment is recorded by the individual and stored in the computational device;
initiating, via the telephony device having a speaker and a microphone that are configurable to be enabled or disabled, an electronic communication to the individual in response to the speaker and microphone being both enabled;
indicating by the entity a name that identifies the entity to the individual, and requesting the individual to hear an audio that includes the audio segment and an audio rendering of the number to the individual to authenticate the entity to the individual;
playing the audio to the individual to authenticate the entity to the individual, in response to the initiating of the electronic communication to the individual, subsequent to requesting the individual to hear the audio; and
in response to playing the audio, requesting the individual to provide an account of the individual.

2. The system of claim 1 , wherein the electronic communication is a telephone call, wherein the telephone call is initiated by a representative of the entity to the individual via the telephony device coupled to the system, the operations further comprising:
disabling the speaker of the telephony device while the audio is played to prevent the representative from hearing the audio segment to ensure security of the audio.

3. The system of claim 2 , the operations further comprising:
disabling the microphone of the telephony device while the audio is played to prevent the representative from interfering with the playing of the audio to the individual; and
subsequent to completion of the playing of the audio, enabling the speaker and the microphone of the telephony device to allow the representative to communicate with the individual.

4. The system of claim 3 further comprising a telephony server, wherein:
a telephony server application executes on the telephony server to control a plurality of telephony devices used by a plurality of representatives of the entity; and
each of the plurality of telephony devices execute a caller application that communicates with the telephony server application within a cloud computing environment.

5. The system of claim 1 , wherein the audio is played to the individual, in response to an authentication of the individual to a website of the entity.

6. The system of claim 1 , wherein the audio is played to the individual, in response to the individual requesting authentication of the entity via an application on a mobile phone.

7. The system of claim 1 , wherein:
in response to an alarm associated with the individual, initiating the electronic communication to the individual from the entity, and subsequently playing the audio, wherein the individual provides a password to the entity to confirm authenticity of the individual prior to cancellation of the alarm.

8. The system of claim 1 , wherein the individual, in response to hearing the audio is able to determine that the entity is a proper entity, and that the entity is not attempting to commit fraud by attempting to impersonate the proper entity.

9. A computer program product, the computer program product comprising:
a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code executable by a processor to perform operations, the operations comprising:
storing in a token value store of a computational device controlled by an entity, a number that is recognized by an individual, wherein the number is provided by the entity to the individual, wherein the computational device is coupled to a telephony device, and wherein an audio segment is recorded by the individual and stored in the computational device;
initiating, via the telephony device having a speaker and a microphone that are configurable to be enabled or disabled, an electronic communication to the individual in response to the speaker and microphone being both enabled;
indicating by the entity a name that identifies the entity to the individual, and requesting the individual to hear an audio that includes the audio segment and an audio rendering of the number to the individual to authenticate the entity to the individual;
playing the audio to the individual to authenticate the entity to the individual, in response to the initiating of the electronic communication to the individual, subsequent to requesting the individual to hear the audio; and
in response to playing the audio, requesting the individual to provide an account of the individual.

10. The computer program product of claim 9 , wherein the electronic communication is a telephone call, wherein the telephone call is initiated by a representative of the entity to the individual via the telephony device coupled to the computational device, the operations further comprising:
disabling the speaker of the telephony device while the audio is played to prevent the representative from hearing the audio to ensure security of the audio.

11. The computer program product of claim 10 , the operations further comprising:
disabling the microphone of the telephony device while the audio is played to prevent the representative from interfering with the playing of the audio to the individual; and
subsequent to completion of the playing of the audio, enabling the speaker and the microphone of the telephony device to allow the representative to communicate with the individual.

12. The computer program product of claim 11 , wherein:
the computational device is a telephony server and a telephony server application executes on the telephony server to control a plurality of telephony devices used by a plurality of representatives of the entity; and
each of the plurality of telephony devices execute a caller application that communicates with the telephony server application within a cloud computing environment.

13. The computer program product of claim 9 wherein the audio is played to the individual, in response to an authentication of the individual to a website of the entity.

14. The computer program product of claim 9 , wherein:
in response to an alarm associated with the individual, initiating the electronic communication to the individual from the entity, and subsequently playing the audio, wherein the individual provides a password to the entity to confirm authenticity of the individual prior to cancellation of the alarm.

15. The computer program product of claim 9 , wherein the individual, in response to hearing the audio is able to determine that the entity is a proper entity, and that the entity is not attempting to commit fraud by attempting to impersonate the proper entity.

Assignees

• IBM

Inventors

• Bajema Daniel T
• Mccallum Jeffrey R
• Nguyen Thuan Q
• Sou Socheat

Classifications

• H04W12/06

  Authentication · CPC title

• H04M3/4211

  where the identifier is used to access a profile · CPC title

• H04M3/4365

  based on information specified by the calling party, e.g. priority or subject · CPC title

• H04M3/385 Primary

  using speech signals · CPC title

• H04W4/12

  Messaging; Mailboxes; Announcements · CPC title