Outbound internal calls initiated on behalf of a group of users

Patent metadata

Field	Value
Publication number	US-9706049-B2
Application number	US-201514873459-A
Country	US
Kind code	B2
Filing date	Oct 2, 2015
Priority date	Oct 2, 2015
Publication date	Jul 11, 2017
Grant date	Jul 11, 2017

Abstract

Individuals often place calls on behalf of a group or collection of individuals. As provided herein, a caller may access or establish a group number to be presented to a callee. The callee then receives the call, such as by answering, caller identifier display, etc., and may wish to return the call. The callee then places a call to the group, rather than the individual who placed the call, which is then routed to members of the group. Any member of the group may then answer the call, thus avoiding issues associated with the originating caller being unavailable when any member of the group could address the purpose of the call. Additionally, status information may be automatically provided to allow group members to receive activity notification for calls to and/or from the group. For example, an indication that a call to an individual was placed on behalf of the group and, optionally, the status (e.g., answered, voicemail, etc.) of the call.

First claim

What is claimed is:

1. A server, comprising:
a communication interface to connect a calling endpoint to a called endpoint; and
a processor to:
receive, via the communication interface, a call from a calling endpoint and comprising a called endpoint address; and
upon determining the called endpoint address comprises a group identifier, cause the called endpoint to present the call to the called endpoint, wherein the presentation of the call comprises an indication of the call as originating from a group associated with the group identifier.

2. The server of claim 1 , wherein the processor:
upon the processor determining the endpoint contains the group identifier, further causes the called endpoint to present the call, the presentation comprising the calling endpoint and the group associated with the group identifier.

3. The server of claim 1 , wherein the processor further receives a call completion status associated with the call and, in response thereto, causes the call completion status to be made available for presentation to a number of endpoints associated with the group identifier.

4. The server of claim 1 , wherein:
a task is associated with the call; and
the processor further causes a task status associated with the task to be presented to a number of endpoints associated with the group identifier.

5. The server of claim 1 , the processor further:
receives a group origination signal from the calling endpoint, wherein the group origination signal indicates an address of a group will be provided to the call as the originator of the call;
causes a set of groups to be presented to the calling endpoint for selection by a user of the calling endpoint;
receives, in response to an input on the calling endpoint, a selected group from the set of groups; and
sets the called endpoint address to comprise the group identifier associated with the selected group.

6. The server of claim 1 , further comprising, a data store configured to store a record of the group identifier and a plurality of group endpoints associated with the group identifier.

7. The server of claim 6 , wherein the processor, upon receiving the call to the group identifier, further causes the communication interface to forward the call to the plurality of group endpoints.

8. The server of claim 7 , wherein the processor further causes each of the plurality of group endpoints to present the call and the group associated with the group identifier.

9. The server of claim 6 , wherein the processor further receives indicia from the calling endpoint indicating a new group comprising at least one new group endpoint and causes the data store to store indicia of the new group as the group identifier and to further cause the data store to store the at least one new group endpoint as the plurality of group endpoints.

10. The server of claim 9 , the processor further automatically creates the group identifier as a function of a user name associated with each of at least two of the plurality of group endpoints.

11. A telephony endpoint, comprising:
an input interface operable to receive an input associated with an address for a far endpoint;
a communication interface connected to a server configured to host a call between the telephony endpoint and the far endpoint; and
the input interface, upon originating the call to the far endpoint, accesses a group call identifier associated with the address for the far endpoint and causes the server to forward the call to the far endpoint comprising an origin identifier associated with the group call identifier.

12. The telephony endpoint of claim 11 , wherein the origin identifier comprises a name associated with the group call identifier.

13. The telephony endpoint of claim 11 , wherein the input interface is further operable to present a number of candidate endpoints for selection and, upon receiving a selection of the number of candidate endpoints, signal the server to create a group comprising the selected number of candidate endpoints and associated with the group call identifier.

14. The telephony endpoint of claim 13 , wherein the input interface is further configured to receive the group call identifier from the input interface.

15. The telephony endpoint of claim 11 , further comprising a display configured to, upon receiving a group call indicator from the interface, present a list of available groups and receive a selection indicating one of the list of available groups and set the group call identifier in accordance with the selected one of the list of available groups.

16. A method, comprising:
receiving, at a server, a call placed by a calling endpoint to a called endpoint;
upon determining, by the server operable to forward the call to the called endpoint, the call selectively comprising an origination data header comprising at least one of an identifier associated with the calling endpoint and an identifier associated with a group, that the call indicates a group origination, accessing a group identifier associated with the calling endpoint; and forwarding the call to the called endpoint, the origination data header further comprising the identifier associated with the group.

17. The method of claim 16 , wherein accessing the group identifier comprises receiving the group identifier from the calling endpoint.

18. The method of claim 16 , further comprising:
receiving a call completion status associated with the call placed to the called endpoint; and
providing the call completion status available to a number of endpoints each associated with the group identifier.

19. The method of claim 18 , further comprising:
associating a task with the call;
receiving a task status of the task following the call; and
providing the task status to the number of endpoints associated with the group identifier.

20. The method of claim 16 , further comprising:
receiving the group origination signal from the calling endpoint;
causing a set of groups to be presented to the calling endpoint for selection;
receiving a selection of one group from the set of groups; and
setting the identifier associated with the group to indicate the selected one group.

Assignees

• Avaya Inc

Inventors

• George Jibin

Classifications

• H04M3/465 Primary

  Arrangements for simultaneously calling a number of substations until an answer is obtained · CPC title

• H04W4/06 Primary

  Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services · CPC title

• H04W4/16

  Communication-related supplementary services, e.g. call-transfer or call-hold · CPC title

• H04M3/42042

  Notifying the called party of information on the calling party (details within substation equipment H04M1/57, signalling details H04Q3/72) · CPC title

• H04M2203/2044

  Group features, e.g. closed user group · CPC title