Systems and methods to provide connections via callback acceptance

Patent metadata

Field	Value
Publication number	US-9704182-B2
Application number	US-201514725438-A
Country	US
Kind code	B2
Filing date	May 29, 2015
Priority date	Jan 18, 2007
Publication date	Jul 11, 2017
Grant date	Jul 11, 2017

Abstract

Systems and methods to selectively block calls from reaching destinations based on an input received from a callback connection. One embodiment includes a web server to receive a selection of an advertisement from an customer and to obtain a communication reference from the customer in response to the selection; a session border controller to interface with a packet switched network; and one or more telecommunication servers coupled to the session border controller and the web server, the one or more telecommunication servers to establish a connection for real time communications using the communication reference, to initiate a connection for real time communications with an advertiser of the advertisement after receiving an indication of acceptance of the connection established using the communication reference; where the advertiser is charged an advertisement fee in response to establishing a connection for real time communications between the advertiser and the customer.

First claim

What is claimed is:

1. A method, comprising:
tracking by a server system communication activities attributed to a customer, and storing call activity data about the tracked communication activities in a data store of the server system;
transmitting by the server system a first advertisement of an advertiser via a network to facilitate provisioning of the first advertisement to an end-user computing device;
responsive to receiving an indication of a selection corresponding to the first advertisement, obtaining by the server system a reference associated with the customer;
based at least in part on the reference associated with the customer, retrieving by the server system from the data store the call activity data about the communication activities attributed to the customer;
analyzing by the server system the call activity data about the communication activities attributed to the customer, and determining whether a set of one or more conditions is satisfied based at least in part on the call activity data and the selection corresponding to the first advertisement;
consequent to a determination that the set of one or more conditions is satisfied during a predetermined time period:
assigning by the server system a block level to the customer;
identifying by the server system a blocking rule associated with the block level; and
performing by the server system a blocking action directed to the customer in accordance with the blocking rule;

consequent to a determination that the set of one or more conditions is not satisfied establishing by the server system real-time communications by connecting a telephone call between the end-user computing device of the customer and a first communication device of the advertiser;
consequent to the determination that the set of the conditions is satisfied further comprises determining that a predetermined number of calls from the customer to the advertiser during the predetermined time period exceeds a predetermined threshold; and
performing the blocking action directed to the customer further comprises blocking a telephone call from the end-user computing device of the customer to the first communication device of the advertiser in response to determining that the predetermined number of calls from the customer to the advertiser exceeds the predetermined threshold during the predetermined time period.

2. The method of claim 1 , wherein the reference associated with the customer comprises one or more of an IP address, a telephone number, a voice over Internet protocol user identifier, a session initiation protocol uniform resource identifier, an email address, another user identifier, an instant messaging user identifier, credit card information, and/or a digital certificate.

3. The method of claim 1 , wherein the set of one or more conditions comprises:
a threshold number of initiations of communications;
a time period during which the selection corresponding to the first advertisement is received;
a usage pattern;
a set of one or more communicatees; and/or
a category of communicatees.

4. The method of claim 1 , wherein the blocking action directed to the customer in accordance with the blocking rule comprises:
transmitting by the server system a first prompt via the network to prompt input by the customer responsive to the first prompt.

5. The method of claim 4 , wherein the blocking action directed to the customer in accordance with the blocking rule comprises:
verifying by the server system the input by the customer responsive to the first prompt;
consequent to the verifying, facilitating by the server system the connection for real-time communications between the customer and the advertiser.

6. The method of claim 5 , further comprising:
after a predetermined number of communications corresponding to the customer have been verified by the server system, decreasing by the server system the block level assigned to the customer from the block level to a second block level that is associated with a second blocking rule specifying a second blocking action to direct to the customer.

7. The method of claim 1 , wherein the blocking action directed to the customer in accordance with the blocking rule comprises:
blocking by the server system an advertisement selection by the customer that is subsequent to the selection corresponding to the first advertisement.

8. One or more non-transitory, processor-readable media storing instructions that, when executed by a server system, cause the server system to:
track communication activities attributed to a customer, and storing call activity data about the tracked communication activities in a data store of the server system;
transmit a first advertisement of an advertiser via a network to facilitate provisioning of the first advertisement to an end-user computing device;
responsive to receiving an indication of a selection corresponding to the first advertisement, obtain a reference associated with the customer;
based at least in part on the reference associated with the customer, retrieve from the data store the call activity data about the communication activities attributed to the customer;
analyze the call activity data about the communication activities attributed to the customer, and determine whether a set of one or more conditions is satisfied based at least in part on the call activity data and the selection corresponding to the first advertisement;
consequent to a determination that the set of one or more conditions is satisfied during a predetermined time period:
assign a block level to the customer;
identify a blocking rule associated with the block level; and
perform a blocking action directed to the customer in accordance with the blocking rule;

consequent to a determination that the set of one or more conditions is not satisfied establish real-time communications by connecting a telephone call between the end-user computing device of the customer and a first communication device of the advertiser;
consequent to the determination that the set of the conditions is satisfied further comprises determining that a predetermined number of calls from the customer to the advertiser during the predetermined time period exceeds a predetermined threshold; and
performing the blocking action directed to the customer further comprises blocking a telephone call from the end-user computing device of the customer to the first communication device of the advertiser in response to determining that the predetermined number of calls from the customer to the advertiser exceeds the predetermined threshold during the predetermined time period.

9. The one or more non-transitory, processor-readable media of claim 8 , wherein the reference associated with the customer comprises one or more of an IP address, a telephone number, a voice over Internet protocol user identifier, a session initiation protocol uniform resource identifier, an email address, another user identifier, an instant messaging user identifier, credit card information, and/or a digital certificate.

10. The one or more non-transitory, processor-readable media of claim 8 , wherein the set of one or more conditions comprises:
a threshold number of initiations of communications;
a time period during which the selection corresponding to the first advertisement is received;
a usage pattern;
a set of one or more communicatees; and/or
a category of communicatees.

11. The one or more non-transitory, processor-readable media of claim 8 , wherein the blocking action directed to the customer in accordance with the blocking rule comprises:
transmitting by the server system a first prompt via the network to prompt input by the custo

Assignees

• Yellowpages Com Llc

Inventors

• Altberg Ebbe
• Faber Scott
• Hirson Ron
• Manca Paul G
• Van Der Linden Sean
• Yang Virginia Hong-Jia

Classifications

• H04M3/42195

  Arrangements for calling back a calling subscriber (when the wanted subscriber ceases to be busy H04M3/48) · CPC title

• H04M15/08

  Metering calls to called party {, i.e. B-party charged for the communication} · CPC title

• H04L61/605

  Electricity · mapped topic

• G06Q30/02

  Marketing; Price estimation or determination; Fundraising · CPC title

• G06Q30/0276 Primary

  Advertisement creation · CPC title