Mechanism for reputation feedback based on real time interaction

Patent metadata

Field	Value
Publication number	US-9691109-B2
Application number	US-201514864784-A
Country	US
Kind code	B2
Filing date	Sep 24, 2015
Priority date	Nov 11, 2014
Publication date	Jun 27, 2017
Grant date	Jun 27, 2017

Abstract

A method for confirming that a user interacted with a resource provider before allowing the user to submit feedback associated with the resource provider is disclosed. A social network provider can query entities that are aware of the user's interaction history before activating a feedback function. Also, non-sensitive information can be used to identify the user.

First claim

What is claimed is:

1. A method comprising:
receiving, at a first computer, a request from a user for permission to submit feedback associated with a resource provider, wherein the request is received after the user has interacted with the resource provider, and after an authorization request message associated with the interaction was sent to a second computer different from the first computer;
sending, by the first computer, to the second computer, a transaction confirmation request message regarding whether the user has interacted with the resource provider before activating a feedback function at the first computer for the user;
receiving, at the first computer, from the second computer, a transaction confirmation response message indicating that the user has interacted with the resource provider based on an interaction record of the second computer;
allowing, by the first computer, the user to submit feedback associated with the resource provider; and
receiving, at the first computer, feedback associated with the resource provider.

2. The method of claim 1 ,
wherein the transaction confirmation request message includes a social network user account identifier associated with the user, and
wherein the interaction is identified based on a credential associated with the social network user account identifier at the second computer.

3. The method of claim 1 ,
wherein the request is received from a mobile device associated with a device identifier,
wherein the transaction confirmation request message includes the device identifier, and
wherein the interaction is identified based on the device identifier.

4. The method of claim 1 , further comprising:
receiving, at the first computer, a feedback token from the user,
wherein the transaction confirmation request message includes the feedback token, and
wherein the interaction is identified based on the feedback token.

5. The method of claim 1 ,
wherein the first computer is a social network provider computer, and
wherein the second computer is a transaction processing computer.

6. The method of claim 1 further comprising:
providing for displaying, by the first computer, the feedback associated with the resource provider.

7. A first computer comprising:
a hardware processor; and
a non-transitory computer readable medium comprising code, executable by the processor, for implementing a method comprising:
receiving a request from a user for permission to submit feedback associated with a resource provider, wherein the request is received after the user has interacted with the resource provider, and after an authorization response message associated with the interaction was sent to a second computer different from the first computer;
sending to the second computer, a transaction confirmation request message regarding whether the user has interacted with the resource provider before activating a feedback function at the first computer for the user;
receiving from the second computer, a transaction confirmation response message indicating that the user has interacted with the resource provider based on an interaction record of the second computer;
allowing the user to submit feedback associated with the resource provider; and
receiving feedback associated with the resource provider.

8. The first computer of claim 7 ,
wherein the transaction confirmation request message includes a social network user account identifier associated with the user, and
wherein the interaction is identified based on a credential associated with the social network user account identifier at the second computer.

9. The first computer of claim 8 ,
wherein the request is received from a mobile device, and
wherein the request is sent to the first computer in response to the user indicating the user is located at the resource provider via the mobile device.

10. The first computer of claim 7 ,
wherein the request is received from a mobile device associated with a device identifier,
wherein the transaction confirmation request message includes the device identifier, and
wherein the interaction is identified based on the device identifier.

11. The first computer of claim 7 , further comprising:
receiving, at the first computer, a feedback token from the user,
wherein the transaction confirmation request message includes the feedback token, and
wherein the interaction is identified based on the feedback token.

12. A method comprising:
receiving, at a second computer, an authorization request message associated with an interaction between a user and a resource provider;
storing, by the second computer, an interaction record associated with the interaction between the user and the resource provider;
receiving, at the second computer, from a first computer different from the second computer, a transaction confirmation request message regarding whether the user has interacted with the resource provider before a feedback function is activated by the first computer for the user, wherein the first computer received a request from the user for permission to submit feedback associated with the resource provider;
identifying, by the second computer, the interaction record based on the transaction confirmation request message;
determining, by the second computer, that the user has interacted with the resource provider based on the interaction record; and
sending, by the second computer, to the first computer, a transaction confirmation response message indicating that the user has interacted with the resource provider,
wherein the first computer allows the user to submit feedback associated with the resource provider based on the transaction confirmation response message.

13. The method of claim 12 ,
wherein the transaction confirmation request message includes a social network user account identifier associated with the user, and further comprising:
determining, by the second computer, a credential associated with the social network user account identifier; and
identifying, by the second computer, the interaction record based on the credential.

14. The method of claim 12 ,
wherein the transaction confirmation request message includes a device identifier, and further comprising:
identifying, by the second computer, the interaction record based on the device identifier.

15. The method of claim 14 ,
wherein the transaction confirmation request message further includes resource provider identification information, and further comprising:
identifying, by the second computer, the interaction record further based on the resource provider identification information.

16. The method of claim 12 , further comprising:
wherein the transaction confirmation request message includes a feedback token, and further comprising:
identifying, by the second computer, the interaction record based on the feedback token.

17. A second computer comprising:
a hardware processor; and
computer readable non-transitory computer readable medium comprising code, executable by the processor, for implementing a method comprising:
receiving an authorization request message associated with an interaction between a user and a resource provider;
storing an interaction record associated with the interaction between the user and the resource provider;
receiving from a first computer different from the second computer, a transaction confirmation request message regarding whether the user has interacted with the resource provider before a feedback function is activated by the first computer for the user, wherein the first computer r

Assignees

• Visa Int Service Ass

Inventors

• Gaddam Ajit
• Aissi Selim
• Prakash Gyan

Classifications

• G06Q10/40 Primary

  Business processes related to social networking or social networking services · CPC title

• H04L63/0807

  using tickets, e.g. Kerberos (cryptographic mechanisms or cryptographic arrangements for entity authentication using tickets or tokens H04L9/3213) · CPC title

• G06Q50/01 Primary

  Physics · mapped topic