Remote management system and service providing apparatus

Patent metadata

Field	Value
Publication number	US-9686147-B2
Application number	US-201414450640-A
Country	US
Kind code	B2
Filing date	Aug 4, 2014
Priority date	Aug 2, 2013
Publication date	Jun 20, 2017
Grant date	Jun 20, 2017

Abstract

A remote management system includes a service providing apparatus enabling access to a providing source that provides a service and a management apparatus managing an apparatus via a network. Further the service providing apparatus includes a generation unit generating an acquisition request command and a response unit transmitting a response in combination with the acquisition request command. The management apparatus includes a registration unit registering the apparatus information of the apparatus in association with the identification information and a management unit managing the apparatus using the apparatus information registered by the registration unit.

First claim

What is claimed is:

1. A remote management system comprising:
a service providing apparatus configured to enable access to a providing source that provides a service; and
a management apparatus configured to manage an apparatus connected to the management apparatus via a network,
wherein the service providing apparatus includes
a first memory having first computer readable instructions stored thereon; and
at least one first processor configured to execute the first computer readable instructions to,
receive an instruction, from the management apparatus, to acquire apparatus information of the connected apparatus corresponding to identification information to the service providing apparatus after the identification information is registered in the management apparatus,
generate an acquisition request command based on the received instruction indicating that the connected apparatus is to be managed by the management apparatus is registered in the management apparatus, and
when a use request for using the service is received from the connected apparatus, transmit a response to provide the service in combination with the acquisition request command in response to the use request,

wherein the management apparatus includes
a second memory having second computer readable instructions stored thereon, and
at least one second processor configured to execute the second computer readable instructions to,
register the apparatus information of the connected apparatus, the apparatus information being transmitted from the connected apparatus to the management apparatus in response to the acquisition request command included in the response, in association with the identification information, and
manage the connected apparatus using the registered apparatus information.

2. The remote management system according to claim 1 , wherein the at least one first processor is further configured to:
determine whether the apparatus transmitting the use request is the connected apparatus whose apparatus information is to be acquired by the instruction from the management apparatus, and
wherein, when determining that the apparatus transmitting the use request is the connected apparatus whose apparatus information is to be acquired by the instruction from the management apparatus, transmit a response including the acquisition request command in response to the use request.

3. The remote management system according to claim 2 , wherein
the at least one first processor is further configured to
in response to the use request, transmit the response including a command identifier included in the instruction to acquire the apparatus information from the management apparatus; and
the at least one second processor is further configured to when the transmitted apparatus information is in association with the command identifier, register the transmitted apparatus information in association with the identification information.

4. The remote management system according to claim 1 , wherein the at least one first processor is further configured to:
when the use request is received from the connected apparatus, transmit the use request to the providing source that provides the service.

5. A remote management system comprising:
a service providing apparatus configured to enable access to a providing source that provides a service; and
a management apparatus configured to manage an apparatus connected to the management apparatus via a network,
wherein the service providing apparatus includes
a first memory having first computer readable instructions stored thereon, and
at least one first processor configured to execute the first computer readable instructions to,
transmit a start request to cause the management apparatus to start management of an apparatus that is identified by a desired operation on a user interface provided by the service,
receive an instruction, from the management apparatus, to acquire apparatus information of the identified apparatus from the identified apparatus after the identified apparatus is registered in the management apparatus,
generate an acquisition request command based on the received instruction indicating that the connected apparatus is to be managed by the management apparatus is registered in the management apparatus, and
when a use request for using the service is received from the identified apparatus, transmit a response to provide the service including the acquisition request command in response to the use request; and

wherein the management apparatus includes
a second memory having second computer readable instructions stored thereon, and
at least one second processor configured to execute the second computer readable instructions to,
register the apparatus information of the identified apparatus, the apparatus information being transmitted from the identified apparatus to the management apparatus in response to the acquisition request command included in the response, and
manage the identified apparatus using the registered apparatus information.

6. The remote management system according to claim 5 , wherein the at least one first processor is further configured to,
determine whether the apparatus transmitting the use request is the identified apparatus, transmit the response including the acquisition request command in response to the use request.

7. The remote management system according to claim 6 , wherein
the at least one first processor is further configured to transmit the response including a command identifier included in the instruction to acquire apparatus information from the management apparatus; and
the at least one second processor is further configured to register the transmitted apparatus information when the transmitted apparatus information is in association with the command identifier.

8. The remote management system according to claim 5 , wherein the at least one first processor is further configured to:
when identification information indicating that the identified apparatus is to be managed by the management apparatus is input via the user interface, transmit the start request including the identification information to the management apparatus; and
when the instruction to acquire the apparatus information of the identified apparatus based on the identified information included in the start request is received, generate the acquisition request command to acquire the apparatus information of the identified apparatus from the identified apparatus.

9. The remote management system according to claim 5 , wherein the at least one first processor is further configured to:
when a first use request for using the service via the user interface is received from the identified apparatus, transmit the start request including an equipment number associated with the identified apparatus; and
when the instruction to acquire the apparatus information of the identified apparatus based on the equipment number included in the start request is received from the management apparatus, generate the acquisition request command to acquire the apparatus information of the identified apparatus.

10. The remote management system according to claim 9 , wherein the at least one first processor is further configured to:
when a second use request for using the service is received via the user interface from the identified apparatus, transmit the response including the acquisition request command in response to the use request.

11. The remote management system according to claim 5 , wherein the at least one first processor is further configured to
when the use request for using the service is received via the user interface from the identified appa

Assignees

• Hyo Kiyohiro
• Ricoh Co Ltd

Inventors

• Hyo Kiyohiro

Classifications

• H04L41/04 Primary

  Network management architectures or arrangements · CPC title

• H04L41/24 Primary

  using dedicated network management hardware · CPC title

• H04L67/1002

  Electricity · mapped topic

• H04L67/1001

  for accessing one among a plurality of replicated servers · CPC title