Synchronization of questions and answers in a collaborative messaging environment

Patent metadata

Field	Value
Publication number	US-9686087-B2
Application number	US-93445507-A
Country	US
Kind code	B2
Filing date	Nov 2, 2007
Priority date	Nov 2, 2007
Publication date	Jun 20, 2017
Grant date	Jun 20, 2017

Abstract

Embodiments of the present invention address deficiencies of the art in respect to question and answer management in a collaborative environment, and provide a novel and non-obvious method, system and apparatus for synchronizing questions and answers in an instant messaging session. In one embodiment of the invention, a method of synchronizing questions and answers in an instant messaging session can be provided. The method can include maintaining an instant messaging session between first and second participants, identifying questions and answers in the instant messaging text, matching each of the answers to a corresponding one of the questions, and displaying the matched questions and answers supplementally to the displaying of the chat transcript, ensuring that a participant does not overlook a question where response on their part is required.

First claim

We claim:

1. A computer-implemented method of maintaining an instant message session between a first participant and a second participant, comprising:
parsing, into a plurality of fragments associated with the first participant, one of a plurality of instant messages received from the first participant within the instant message session;
parsing, into a plurality of fragments associated with the second participant, one of a plurality of instant messages received from the second participant within the instant message session;
identifying one of the plurality of fragments, based upon message text of the plurality of fragments associated with the first participant, as a question;
identifying one of the plurality of fragments, based upon message text of the plurality of fragments associated with the second participant, as an answer;
matching the answer to the question; and
providing instructions for displaying, concurrently with and separate from an initial chat transcript, a supplemental display transcript, wherein
the initial chat transcript displays, in sequential order, the plurality of instant messages from the first and second participant,
the supplemental display transcript displays the answer visually matched to the question, and
the matching the answer to the question is based upon a threshold number of common words in the answer and the question.

2. The method of claim 1 , wherein
the supplemental display transcripts displays a second question matched to a second answer.

3. The method of claim 1 , wherein
the supplemental display transcript displays matched questions and answers based on chronological order of when a respective question was presented in the initial chat transcript.

4. The method of claim 1 , wherein
the initial chat transcript is displayed in a first window separate from a second window in which the supplemental display transcript is displayed.

5. The method of claim 1 , wherein
a question fragment is identified as being unmatched to a corresponding answer fragment; and
the unmatched question fragment is visually distinguished.

6. A computer hardware system for maintaining an instant message session between a first participant and a second participant, comprising:
at least one hardware processor configured to perform:
parsing, into a plurality of fragments associated with the first participant, one of a plurality of instant messages received from the first participant within the instant message session;
parsing, into a plurality of fragments associated with the second participant, one of a plurality of instant messages received from the second participant within the instant message session;
identifying one of the plurality of fragments, based upon message text of the plurality of fragments associated with the first participant, as a question;
identifying one of the plurality of fragments, based upon message text of the plurality of fragments associated with the second participant, as an answer;
matching the answer to the question; and
providing instructions for displaying, concurrently with and separate from an initial chat transcript, a supplemental display transcript, wherein
the initial chat transcript displays, in sequential order, the plurality of instant messages from the first and second participant,
the supplemental display transcript displays the answer visually matched to the question, and
the matching the answer to the question is based upon a threshold number of common words in the answer and the question.

7. The system of claim 6 , wherein
the supplemental display transcripts displays a second question matched to a second answer.

8. The system of claim 6 , wherein
the supplemental display transcript displays matched questions and answers based on chronological order of when a respective question was presented in the initial chat transcript.

9. The system of claim 6 , wherein
the initial chat transcript is displayed in a first window separate from a second window in which the supplemental display transcript is displayed.

10. The system of claim 6 , wherein
a question fragment is identified as being unmatched to a corresponding answer fragment; and
the unmatched question fragment is visually distinguished.

11. A computer program product, comprising
a computer usable storage device having stored therein computer usable program code for maintaining an instant message session between a first participant and a second participant
the computer usable program code, which when executed by a computer hardware system, causes the computer hardware system to perform:
parsing, into a plurality of fragments associated with the first participant, one of a plurality of instant messages received from the first participant within the instant message session;
parsing, into a plurality of fragments associated with the second participant, one of a plurality of instant messages received from the second participant within the instant message session;
identifying one of the plurality of fragments, based upon message text of the plurality of fragments associated with the first participant, as a question;
identifying one of the plurality of fragments, based upon message text of the plurality of fragments associated with the second participant, as an answer;
matching the answer to the question; and
providing instructions for displaying, concurrently with and separate from an initial chat transcript, a supplemental display transcript, wherein
the initial chat transcript displays, in sequential order, the plurality of instant messages from the first and second participant,
the supplemental display transcript displays the answer visually matched to the question,
the computer usable storage device does not consist of a transitory, propagating signal, and the matching the answer to the question is based upon a threshold number of common words in the answer and the question.

12. The computer program product of claim 11 , wherein
the supplemental display transcripts displays a second question matched to a second answer.

13. The computer program product of claim 11 , wherein
the supplemental display transcript displays matched questions and answers based on chronological order of when a respective question was presented in the initial chat transcript.

14. The computer program product of claim 11 , wherein
the initial chat transcript is displayed in a first window separate from a second window in which the supplemental display transcript is displayed.

15. The computer program product of claim 11 , wherein
a question fragment is identified as being unmatched to a corresponding answer fragment; and
the unmatched question fragment is visually distinguished.

Assignees

• Chang Belinda Y
• Gandhi Shruti
• Jones Angela Richards
• Nesbitt Pamela A
• IBM

Inventors

• Chang Belinda Y
• Gandhi Shruti
• Jones Angela Richards
• Nesbitt Pamela A

Classifications

• H04L51/22

  Electricity · mapped topic

• H04L67/2842

  Electricity · mapped topic

• H04L51/34

  Electricity · mapped topic

• H04L67/2852

  Electricity · mapped topic

• H04L12/2602

  Electricity · mapped topic