Selective presentation of real-time contact options based on user and system parameters

Patent metadata

Field	Value
Publication number	US-9684901-B2
Application number	US-50809106-A
Country	US
Kind code	B2
Filing date	Aug 22, 2006
Priority date	Aug 22, 2006
Publication date	Jun 20, 2017
Grant date	Jun 20, 2017

Abstract

Embodiments of configuring elements of a publication server of a product or server sales architecture in mechanisms are described generally herein. Other embodiments may be described and claimed.

First claim

What is claimed is:

1. A system, including:
a server to:
enable a first user to specify information about an offered item and communication preferences for use with a real-time contact option to be presented on a web page with the information about the offered item, the communication preferences including a seller-defined real-time contact option presentation condition;
selectively present to a second user the web page with the information about the offered item and the real-time contact option, the inclusion of the real-time contact option in the web page being based on evaluation and satisfaction of the seller-defined real-time contact option presentation condition and evaluation and satisfaction of a general real-time contact option presentation condition; and
upon detection of a selection of the real-time contact option, communicate to the first user a web page including a real-time contact request and information identifying the second user and information about the offered item, the real-time contact option presentation condition being based on one of a geographical location of one of a first user module and a second user module, the second user, the information about the offered item, or the first user.

2. The system of claim 1 , wherein the real-time contact option includes a voice communication option, and when selected, the real-time contact request communicated to the first user indicates a request for voice communication.

3. The system of claim 1 , wherein the real-time contact option includes a Voice over Internet Protocol (VoIP) communication option, and when selected, the real-time contact request communicated to the first user indicates a request for VoIP communication.

4. The system of claim 1 , wherein the first user module is coupled to the server via a network and the second user module is coupled to the server via the network.

5. The system of claim 1 , wherein the server is to enable the first user to one of accept or decline the real-time contact request.

6. The system of claim 1 , wherein the server is to enable the first user to one of accept or decline the real-time contact request and to employ a VoIP provider to attempt initiation or provide peer-to-peer connection information of the selected real-time contact option, when the first user accepts the real-time contact option and the selected real-time contact option includes voice communication.

7. A method including:
receiving information from a first user about an item to be offered for sale via a web page served by a publication server system, and communication preferences for use with a real-time contact option to be presented on the web page with the information about the offered item, the communication preferences including a seller-defined real-time contact option presentation condition;
selectively presenting to a second user the information about the offered item and the real-time contact option based on a determination that the seller-defined real-time contact option presentation condition is satisfied;
enabling the second user to select the real-time contact option; and
communicating to the first user a web page including a real-time contact request and information identifying the second user and information about the offered item, the real-time contact option presentation condition being based on one of a geographical location of one of a first user module and a second user module, the second user, the information about the offered item, or the first user.

8. The method of claim 7 , wherein the real-time contact option includes a Voice over Internet Protocol (VoIP) communication option, and when selected, the real-time contact request communicated to the first user indicates a request for VoIP communication.

9. The method of claim 7 , further including:
enabling, through a server, the first user to one of accept or decline the real-time contact request when the second user selects the real-time contact option; and
one of employing a VoIP provider to attempt initiation or providing peer-to-peer connection information of the selected real-time contact option, when the first user accepts the real-time contact request and the selected real-time contact option includes voice communication.

10. A non-transitory computer-readable medium comprising instructions, which when executed by one or more processors, cause the one or more processors to perform the following operations, comprising:
receiving information from a first user about an item to be offered for sale via a web page served by a publication server system, and communication preferences for use with a real-time contact option to be presented on the web page with the information about the offered item, the communication preferences including a seller-defined real-time contact option presentation condition;
selectively presenting to a second user the information about the offered item and the real-time contact option based on a determination that the seller-defined real-time contact option condition is satisfied;
enabling the second user to select the real-time contact option; and
communicating to the first user a web page including a real-time contact request and information identifying the second user and information about the offered item, the real-time contact option presentation condition being based on one of a geographical location of one of a first user module and a second user module, the second user, the information about the offered item, or the first user.

11. The non-transitory computer-readable medium of claim 10 , wherein the real-time contact option includes a Voice over Internet Protocol (VoIP) communication option, and when selected, the real-time contact request communicated to the first user indicates a request for VoIP communication.

12. The non-transitory computer-readable medium of claim 10 , wherein the operations further comprise:
enabling, through a server, the first user to one of accept or decline the real-time contact request when the second user selects the real-time contact option, and
one of employing a VoIP provider to attempt initiation or providing peer-to-peer connection information of the selected real-time contact option, based on the first user accepting the real-time contact request and the selected real-time contact option includes voice communication.

Assignees

• Stuart Erik Anderson
• Grove Brian Alan
• Ebay Inc

Inventors

• Stuart Erik Anderson
• Grove Brian Alan

Classifications

• G06Q30/00 Primary

  Commerce · CPC title

• G06Q30/0601

  Electronic shopping [e-shopping] · CPC title