Multicultural communication management

Patent metadata

Field	Value
Publication number	US-9684652-B2
Application number	US-201514821787-A
Country	US
Kind code	B2
Filing date	Aug 10, 2015
Priority date	Aug 10, 2015
Publication date	Jun 20, 2017
Grant date	Jun 20, 2017

Abstract

Disclosed aspects include initiating an electronic communication configured to be transmitted to a first intended recipient. Based on a set of profile data, a first cultural indicator may be identified for the first intended recipient. Using a natural language processing technique, a cultural element of the electronic communication may be detected. Based on both the first cultural indicator and the cultural element, a first cultural-version of the cultural element may be determined for the first intended recipient. Using the first cultural-version, a cultural translation object may be established in the electronic communication. In response to establishing the cultural translation object in the electronic communication, the electronic communication may be transmitted to the first intended recipient.

First claim

What is claimed is:

1. A computer-implemented method for multicultural electronic communication management, the method comprising:
initiating, by a user, an electronic communication configured to be transmitted to both a first intended recipient and a second intended recipient;
identifying, based on a set of profile data, a first cultural indicator for the first intended recipient;
identifying, based on the set of profile data, a second cultural indicator for the second intended recipient;
detecting, using a natural language processing technique, a cultural element of the electronic communication;
determining, based on both the first cultural indicator and the cultural element, a first cultural-version of the cultural element for the first intended recipient;
determining, based on both the second cultural indicator and the cultural element, a second cultural-version of the cultural element for the second intended recipient;
establishing, using both the first cultural-version and the second cultural-version, a cultural translation object in the electronic communication; and
transmitting, in response to establishing the cultural translation object in the electronic communication, the electronic communication to both the first intended recipient and the second intended recipient.

2. The method of claim 1 , wherein the set of profile data includes a corporate human resources database.

3. The method of claim 1 , wherein the set of profile data includes an e-mail signature.

4. The method of claim 1 , wherein the cultural element is selected from a group consisting of at least one of: a tone element, a language-use element, or a culture-specific element.

5. The method of claim 1 , wherein determining, based on both the first cultural indicator and the cultural element, the first cultural-version of the cultural element for the first intended recipient includes:
identifying a cultural database which corresponds to the first cultural indicator;
searching the cultural database for the cultural element; and
ascertaining a set of matches for the cultural element in the cultural database.

6. The method of claim 5 , wherein determining, based on both the first cultural indicator and the cultural element, the first cultural-version of the cultural element for the first intended recipient includes at least one of:
determining, based on the set of matches, the first cultural-version; or
displaying the set of matches to the user, and
receiving a user input which selects the first cultural-version based on the set of matches.

7. The method of claim 1 , wherein determining, based on both the first cultural indicator and the cultural element, the first cultural-version of the cultural element for the first intended recipient includes:
analyzing, using a set of culture-oriented natural language processing techniques, the cultural element.

8. The method of claim 1 , further comprising:
tagging the cultural element with a tagged block;
appending to the tagged block both the first cultural-version and the second cultural-version; and
establishing, both based on and in response to appending to the tagged block both the first cultural-version and the second cultural-version, the cultural translation object.

9. The method of claim 1 , wherein the cultural translation object includes both the first cultural-version and the second cultural-version.

10. The method of claim 1 , wherein the cultural translation object is configured to present the first cultural-version to the first intended recipient and the second cultural-version to the second intended recipient.

11. The method of claim 1 , wherein the cultural element includes a lack of a greeting, the first cultural-version includes a first greeting, and the second cultural-version includes a second greeting.

12. The method of claim 1 , further comprising:
receiving, from the first intended recipient, a first reply-all which includes the electronic communication; and
receiving, from the second intended recipient in response to the first reply-all, a second reply-all which includes the first reply-all, wherein the first cultural-version is not presented in the second-reply all.

13. The method of claim 1 , further comprising:
receiving, by the second intended recipient from the first intended recipient, a first reply-all which includes the electronic communication, wherein the first cultural-version is not presented in the first reply-all; and
receiving, from the second intended recipient in response to the first reply-all, a second reply-all which includes the first reply-all, wherein the second cultural-version is presented in the second reply-all.

14. The method of claim 1 , further comprising:
receiving, by an added recipient from the first intended recipient, a forwarded communication, wherein a third cultural-version is presented in the forwarded communication.

15. The method of claim 1 , wherein the set of profile data includes a computer network address.

16. The method of claim 1 , wherein the set of profile data includes an interne protocol address.

17. The method of claim 1 , wherein the set of profile data includes a time zone.

18. The method of claim 1 , wherein the set of profile data includes a keyboard layout.

19. The method of claim 1 , wherein the set of profile data includes a social media profile.

20. The method of claim 1 , wherein the set of profile data includes a machine-learned cultural-norm.

Assignees

• IBM

Inventors

• Connor Samuel R
• Jackson Jonathan W
• Kuczynski Joseph

Classifications

• G06F40/56

  Natural language generation · CPC title

• G06F40/30

  Semantic analysis · CPC title

• G06F40/253 Primary

  Grammatical analysis; Style critique · CPC title

• G06F40/42 Primary

  Data-driven translation · CPC title

• G06F17/2881 Primary

  Physics · mapped topic