Remote customer relationship management activity workspace

Patent metadata

Field	Value
Publication number	US-9684354-B2
Application number	US-201313955310-A
Country	US
Kind code	B2
Filing date	Jul 31, 2013
Priority date	Jul 31, 2013
Publication date	Jun 20, 2017
Grant date	Jun 20, 2017

Abstract

A secure activity workspace including a monitoring device connected to a power source and a managed router and a monitoring router connected to a communication channel, and the managed router and a power source wherein the monitoring device controls the managed router.

First claim

What is claimed is:

1. A system for maintaining a secure activity workspace, comprising:
a monitoring router, connected to a communication channel, operative to regulate communication over the communication channel, wherein the communication channel operatively connects the monitoring router to a customer relationship management system remote from the secure activity workspace;
a managed router, connected to the monitoring router, operative to enable communication between the monitoring router and at least two service devices, wherein a first service device comprises a thin client that leverages the communication channel to provide a virtualized desktop and a second service device comprises a voice over IP communication device that leverages the communication channel to provide voice services; and
a monitoring device, connected to a power source and the managed router, operative to provide power to the at least two service devices and to detect an unauthorized presence of an individual near the workspace, wherein the monitoring device indicates the presence of the unauthorized individual to the customer relationship management system and the customer relationship management system remotely disables the virtualized desktop provided by the first service device by closing an application running on the first service device based on the indication.

2. The system of claim 1 , wherein the monitoring device is an interlock switch interfaced with one of a door, a window or a vent.

3. The system of claim 1 , wherein the monitoring device comprises at least one of a communication device and a surveillance device.

4. The system of claim 1 , wherein the monitoring devices comprises a sensor that includes at least one of a motion sensor, an optical sensor, an acoustic sensor, or a mechanical sensor.

5. The system of claim 1 , wherein the second service device comprises a Power-over-Ethernet device that is powered by the monitoring device over a communication link.

6. A secure activity workspace enclosure with an access port comprising:
a monitoring router, connected to a communication channel, operative to regulate communication over the communication channel, wherein the communication channel operatively connects the monitoring router to a customer relationship management system remote from the secure activity workspace;
a managed router, connected to the monitoring router, operative to enable communication between the monitoring router and at least two service devices, wherein a first service device comprises a thin client that leverages the communication channel to provide a virtualized desktop and a second service device comprises a voice over IP communication device that leverages the communication channel to provide voice services; and
a monitoring device, connected to a power source and the managed router, operative to detect an unauthorized presence of an individual near the workspace enclosure, wherein the monitoring device provides power to the at least two service devices, wherein the monitoring device indicates the presence of the unauthorized individual to the customer relationship management system and the customer relationship management system remotely disables the voice services provided by the second service device by closing an application running on the second service device based on the indication.

7. The secure activity workspace enclosure of claim 6 , wherein the monitoring device is an interlock switch interfaced with the access port.

8. The secure activity workspace enclosure of claim 6 , wherein the access port is one of a door, a window or a vent.

9. The secure activity workspace enclosure of claim 6 , wherein the monitoring device includes a sensor mounted on the activity workspace enclosure.

10. The secure activity workspace enclosure of claim 9 , wherein the sensor is at least one of a proximity sensor, a motion sensor, an optical sensor, an acoustic sensor, or a mechanical sensor.

11. The secure activity workspace enclosure of claim 6 , wherein the monitoring device comprises at least one of a communication device or a surveillance device.

12. The secure activity workspace enclosure of claim 6 , wherein the second service device comprises a Power-over-Ethernet device that is powered by the monitoring device over a communication link.

13. A system for maintaining a secure activity workspace, comprising:
a monitoring router, connected to a communication channel, operative to communicate between the communication channel, and a surveillance device, wherein the communication channel operatively connects the monitoring router to a customer relationship management system remote from the secure activity workspace;
a managed router, connected to the monitoring router, operative to enable communication between the monitoring router and at least two service devices, wherein a first service device comprises a thin client that leverages the communication channel to provide a virtualized desktop and a second service device comprises a voice over IP communication device that leverages the communication channel to provide voice services; and
a monitoring device, connected to a power source, the surveillance device, and the managed router, operative to detect an unauthorized presence of an individual near the workspace through the surveillance device, wherein the monitoring device indicates the presence of the unauthorized individual to the customer relationship management system and the customer relationship management system remotely disables the virtualized desktop provided by the first service device by closing an application running on the first service device based on the indication.

14. The system for maintaining the secure activity workspace of claim 13 , wherein the monitoring device is operative to, close a window, disable an audio transmission over the communication channel, or disable video transmission over the communication channel.

15. The system for maintaining the secure activity workspace of claim 13 , wherein said first service device is a computer or multimedia device.

16. The system for maintaining the secure activity workspace of claim 13 , wherein said monitoring device is at least one of a motion sensor, an optical sensor, an acoustic sensor, or a mechanical sensor.

17. The system for maintaining the secure activity workspace of claim 13 , wherein said surveillance device is a computer.

18. The system for maintaining the secure activity workspace of claim 13 , wherein the second service device comprises a Power-over-Ethernet device that is powered by the monitoring device over a communication link.

19. A workspace enclosure comprising:
a plurality of doors;
a monitoring device, coupled to a power source, a surveillance device and a communication device, configured to:
detect a state of each of the plurality of doors,
detect a presence of an unauthorized individual near the workspace enclosure, and
provide power to at least two service devices in the workspace enclosure;

a monitoring router, coupled to a communication channel, the surveillance device and the communication device, wherein,
the monitoring router provides access of the communication channel to the at least two service devices,
a first service device comprises a thin client that leverages the communication channel to provide a virtualized desktop and a second service device comprises a voice over IP communication device that leverages the communication channel to provide voice services, and
the communication channel operatively connects the mo

Assignees

• Xerox Business Services Llc
• Conduent Business Services Llc

Inventors

• Blodgett Lynn R
• Conlee Roy G
• Johnson Dale R

Classifications

• G06F21/85

  interconnection devices, e.g. bus-connected or in-line devices · CPC title

• G08B13/00

  Burglar, theft or intruder alarms · CPC title

• G06F1/3209 Primary

  Monitoring remote activity, e.g. over telephone lines or network connections · CPC title

• G08B13/2491

  Intrusion detection systems, i.e. where the body of an intruder causes the interference with the electromagnetic field · CPC title

• G06F21/81

  by operating on the power supply, e.g. enabling or disabling power-on, sleep or resume operations · CPC title