Expediting a support call based on preceding electronic activity
US-2024340377-A1 · Oct 10, 2024 · US
US9674345B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9674345-B2 |
| Application number | US-201514749249-A |
| Country | US |
| Kind code | B2 |
| Filing date | Jun 24, 2015 |
| Priority date | Dec 24, 2012 |
| Publication date | Jun 6, 2017 |
| Grant date | Jun 6, 2017 |
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Official abstract text for this publication.
The present invention relates to a call identifying method and apparatus. The method includes: receiving an Invite message sent by an IMS network element, where the Invite message carries called identifying information; when a called terminal identified by the called identifying information is a CS network user, generating a CR parameter or a GCR parameter, and generating a CS call reference header field according to the CR parameter or the GCR parameter, and sending a response message to the IMS network element, where the message carries the CS call reference header field to identify a call corresponding to the Invite message. The present invention implements that cross-domain call association by using a unified call reference parameter identifier.
Opening claim text (preview).
The invention claimed is: 1. A call identifying method, comprising: receiving an Invite message sent by an IP multimedia subsystem (IMS) network element, wherein the Invite message carries called identifying information; when a called terminal identified by the called identifying information is a circuit switched (CS) network user, generating a CS call reference (CR) parameter or global call reference (GCR) parameter, so as to carry the CR parameter or the GCR parameter in an initial address message (IAM) to be sent to a CS network element; and generating a CS call reference header field according to the CR parameter or the GCR parameter, and sending a response message to the IMS network element, wherein the response message carries the CS call reference header field that is used to identify a call corresponding to the Invite message; wherein the CS call reference header field further comprises a protocol indication parameter which is used to indicate a protocol type used to define the CR parameter or the GCR parameter. 2. The call identifying method according to claim 1 , wherein when the Invite message carries 100Rel information, the sending a response message to the IMS network element is specifically: sending a 180/181/182/183/200 message to the IMS network element, wherein the 180/181/182/183/200 message carries the CS call reference header field; and when the Invite message does not carry the 100Rel information, the sending a response message to the IMS network element is specifically: after receiving an address complete message ACM sent by the CS network element, sending a 180 message to the IMS network element, wherein the 180 message carries the CS call reference header field; or after receiving an answer message ANM/CONNECT sent by the CS network element, sending a 200 message to the IMS network element, wherein the 200 message carries the CS call reference header field. 3. A call identifying method, comprising: receiving an initial address message (IAM) sent by a circuit switched (CS) network element; extracting a call reference (CR) parameter or a global call reference (GCR) parameter from the IAM, and generating a CS call reference header field according to the CR parameter or the GCR parameter; and sending an Invite message to an IP multimedia subsystem (IMS) network element, wherein the Invite message carries the CS call reference header field that is used to identify a call corresponding to the IAM; wherein the CS call reference header field further comprises a protocol indication parameter which is used to indicate a protocol type used to define the CR parameter or the GCR parameter. 4. The call identifying method according to claim 3 , wherein when the Invite message carries 100Rel information, the CS call reference header field is sent to the IMS network element in a 180/181/182/183/200 message; and when the Invite message does not carry the 100Rel information, the CS call reference header field is sent to the IMS network element in a 180 message, after the CS network element sending an address complete message; or the CS call reference header field is sent to the IMS network element in a 200 message, after the CS network element sending an answer message ANM/CONNECT. 5. A call identifying apparatus, comprising: a processor, and a memory coupled to the processor, having processor-executable instructions stored thereon, which when executed by the processor causes the processor to implement operations including: receiving an Invite message sent by an IP multimedia subsystem (IMS) network element, wherein the Invite message carries called identifying information; receiving the called identifying information; when a called terminal identified by the called identifying information is a circuit switched (CS) network user generating a CS call reference (CR) parameter or global call reference (GCR) parameter; and receiving the CR parameter or the GCR parameter, and sending an initial address message (IAM) to a CS network element, wherein the IAM comprises the generated CR parameter or the GCR parameter; and receiving the CR parameter or the GCR parameter, generating a CS call reference header field according to the CR parameter or the GCR parameter, and sending a response message to the IMS network element, wherein the response message carries the CS call reference header field that is used to identify a call corresponding to the Invite message; wherein the CS call reference header field further comprises a protocol indication parameter which is used to indicate a protocol type used to define the CR parameter or the GCR parameter. 6. The call identifying apparatus according to claim 5 , wherein when the Invite message carries 100Rel information, the operations further comprises: sending a 180/181/182/183/200 message to the IMS network element, wherein the 180/181/182/183/200 message carries the CS call reference header field; and when the Invite message does not carry the 100Rel information, the operations further comprises: after receiving an address complete message ACM sent by the CS network element, sending a 180 message to the IMS network element, wherein the 180 message carries the CS call reference header field; or after receiving an answer message ANM/CONNECT sent by the CS network element, sending a 200 message to the IMS network element, wherein the 200 message carries the CS call reference header field. 7. A call identifying apparatus, comprising: a processor, and a memory coupled to the processor, having processor-executable instructions stored thereon, which when executed by the processor causes the processor to implement operations including: receiving, an initial address message (IAM) sent by a circuit switched (CS) network element; receiving, the IAM, extracting a call reference (CR) parameter or a global call reference (GCR) parameter from the IAM generating a CS call reference header field according to the CR parameter or the GCR parameter; and receiving, the CS call reference header field, and sending an Invite message to an IP multimedia subsystem (IMS) network element, wherein the Invite message carries the CS call reference header field that is used to identify a call corresponding to the IAM; wherein the CS call reference header field further comprises a protocol indication parameter which is used to indicate a protocol type used to define the CR parameter or the GCR parameter. 8. The call identifying apparatus according to claim 7 , wherein when the Invite message carries 100Rel information, the CS call reference header field is sent to the IMS network element in a 180/181/182/183/200 message; and when the Invite message does not carry the 100Rel information, the CS call reference header field is sent to the IMS network element in a 180 message, after the CS network element sending an address complete message; or the CS call reference header field is sent to the IMS network element in a 200 message, after the CS network element sending an answer message ANM/CONNECT.
IP multimedia subsystem [IMS] · CPC title
for integrated multimedia messaging subsystem [IMS] · CPC title
Session establishment or de-establishment · CPC title
Notifying the called party of information on the calling party (details within substation equipment H04M1/57, signalling details H04Q3/72) · CPC title
in the network · CPC title
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