Self-service terminal service emergency method and site server

Patent metadata

Field	Value
Publication number	US-9672500-B2
Application number	US-201415123674-A
Country	US
Kind code	B2
Filing date	Oct 22, 2014
Priority date	Mar 14, 2014
Publication date	Jun 6, 2017
Grant date	Jun 6, 2017

Abstract

A self-service terminal service contingency method and a site server are provided. The method includes: acquiring self-service services corresponding to a self-service terminal under a self-service site; detecting whether a service is lacked among the self-service services, and if yes, acquiring resources and/or components required by the lacked service, of the self-service terminal; detecting whether the self-service site has the resources and/or components required by the lacked service, of the self-service terminal, and if yes, integrating the resources and/or the components under the self-service network according to a preset combination rule; and driving the integrated resources and/or the components to cooperate with each other according to a preset optimization rule, so as to enable the self-service site to provide a self-service service corresponding to the lacked service.

First claim

The invention claimed is:

1. A self-service terminal service contingency method, comprising:
acquiring, by a site server, self-service services corresponding to a self-service terminal in a self-service site;
detecting, by the site server, whether the self-service services comprise a lacked service, and acquiring, by the site sever, resources and/or components of a self-service terminal required for the lacked service in a case that the self-service services comprise a lacked service;
detecting, by the site server, whether the self-service site possesses the resources and/or components of the self-service terminal required for the lacked service, and integrating, by the site server, the resources and/or components in the self-service site according to a predetermined integration rule in a case that the self-service site possesses the resources and/or components of the self-service terminal required for the lacked service; and
driving, by the site server, the integrated resources and/or components to cooperate with each other according to a predetermined optimization rule to enable the self-service site to provide a self-service service corresponding to the lacked service.

2. The method according to claim 1 , wherein the integrating, by the site server, resources and/or components in the self-service site according to a predetermined integration rule comprises:
selecting, by the site server, at least two self-service terminals in the self-service site according to the predetermined integration rule, wherein each of the at least two self-service terminals comprises the resources and/or components of the self-service terminal required for the lacked service; and
establishing, by the site server, a communication connection between the at least two self-service terminals.

3. The method according to claim 1 , wherein the integrating, by the site server, resources and/or components in the self-service site according to a predetermined integration rule comprises:
integrating, by the site server, the resources and/or components in the self-service site according to a first integration rule, a second integration rule or a third integration rule, wherein a priority of the first integration rule is higher than a priority of the second integration rule, and a priority of the second integration rule is higher than a priority of the third integration rule, wherein
according to the first integration rule, an integration solution in which the resources and/or components are provided by less self-service terminals has a priority to be selected, in a process of the site server integrating the resources and/or components in the self-service site, wherein the number of the self-service terminals is at least 2;
according to the second integration rule, an integration solution in which the resources and/or components are provided by idle self-service terminals has a priority to be selected, in a process of the site server integrating the resources and/or components in the self-service site;
according to the third integration rule, an integration solution in which the resources and/or components are provided by self-service terminals which are located geographically close to each other has a priority to be selected, in a process of the site server integrating the resources and/or components in the self-service site.

4. The method according to claim 1 , wherein the driving, by the site server, the integrated resources and/or components to cooperate with each other according to a predetermined optimization rule comprises:
determining, by the site server, self-service terminals comprising the integrated resources and/or components;
authenticating, by the site server, the determined self-service terminals according to the predetermined optimization rule; and
performing, by the site server, service operations between the self-service terminals following a service procedure of the lacked service according to the predetermined optimization rule.

5. The method according to claim 4 , wherein according to the predetermined optimization rule, the service terminal among the service terminals which provides a largest number of resources and/or components is defined as a master terminal, and the rest of the service terminals is defined as a slave terminal, wherein the master terminal is given a priority in allocation of a service procedure associated with the lacked service, and the site server allocates the rest of the service procedure to the slave terminal.

6. A site server, comprising:
a service acquirement module configured to acquire self-service services corresponding to a self-service terminal in a self-service site;
a service detection module configured to detect whether the self-service services comprise a lacked service, and transmit a first trigger signal to a resource acquirement module in a case that the self-service services comprise a lacked service;
the resource acquirement module is configured to acquire resources and/or components of a self-service terminal required for the lacked service on reception of the first trigger signal from the service detection module;
a resource detection module configured to detect whether the self-service site possesses the resources and/or components of the self-service terminal required for the lacked service, and transmit a second trigger signal to a resource integration module in a case that the self-service site possesses the resources and/or components of the self-service terminal required for the lacked service;
the resource integration module configured to integrate the resources and/or components in the self-service site according to a predetermined integration rule on reception of the second trigger signal from the resource detection module; and
a cooperation module configured to drive the integrated resources and/or components to cooperate with each other according to a predetermined optimization rule to enable the self-service site to provide a self-service service corresponding to the lacked service.

7. The site server according to claim 6 , wherein the resource integration module comprises:
a terminal acquirement unit configured to select at least two self-service terminals in the self-service site according to the predetermined integration rule, wherein each of the at least two self-service terminals comprises the resources and/or components of the self-service terminal required for the lacked service; and
a communication connection unit configured to establish a communication connection between the at least two self-service terminals.

8. The site server according to claim 6 , wherein the resource integration module further comprises:
an integration rule unit configured to bear the predetermined integration rule,
wherein the integration rule unit comprises a first integration rule sub-unit, a second integration rule sub-unit and a third integration rule sub-unit, a priority of the first integration rule sub-unit is higher than a priority of the second integration rule sub-unit, and a priority of the second integration rule sub-unit is higher than a priority of the third integration rule sub-unit, wherein
the first integration rule sub-unit is configured to specify that an integration solution in which the resources and/or components are provided by less self-service terminals has a priority to be selected, wherein the number of the self-service terminals is at least 2;
the second integration rule sub-unit is configured to specify that an integration solution in which the resources and/or components are provided by idle self-service terminals has a priority to be selected;
the third integration rule sub-unit is configured to specify that an integration solution in which the resources and/or components are prov

Assignees

• Grg Banking Equipment Co Ltd

Inventors

• Xiao Dahai
• Wang Qinghua
• Li Haiyang
• Long Wenjiu
• Xiong Fei
• Xiao Zhuming

Classifications

• G06Q20/1085 Primary

  involving automatic teller machines [ATMs] · CPC title

• H04L67/00

  Network arrangements or protocols for supporting network services or applications (user-to-user messaging H04L51/00; network arrangements, protocols or services for supporting real-time applications in data packet communications networks H04L65/00) · CPC title

• H04L41/0654

  using network fault recovery (ring fault isolation or reconfiguration in loop networks without recovery actions by a network management system H04L12/437) · CPC title

• G06Q20/18

  involving self-service terminals [SST], vending machines, kiosks or multimedia terminals · CPC title

• H04L41/5054

  Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components · CPC title