Presentation of contextual information in a co-browsing environment

Patent metadata

Field	Value
Publication number	US-9665653-B2
Application number	US-201313788071-A
Country	US
Kind code	B2
Filing date	Mar 7, 2013
Priority date	Mar 7, 2013
Publication date	May 30, 2017
Grant date	May 30, 2017

Abstract

Embodiments described herein provide systems and methods for presenting contextual information in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides determining contextual information related to a user of the first client and the website. The method further provides presenting the website at the first client and presenting the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

First claim

What is claimed is:

1. A method of operating a co-browsing system, comprising:
receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client;
determining, based on an identity of a user of the first client, contextual information related to the user of the first client and the website;
transferring the website without the contextual information to the first client to present the website at the first client without contextual information; and
transferring the website with the contextual information to the second client to present the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

2. The method of claim 1 , wherein determining the contextual information comprises:
determining the identity of the user of the first client;
identifying topics displayed in the content of the website; and
retrieving the contextual information from at least one database based on the identity of the user of the first client and the identified topics.

3. The method of claim 2 , wherein the contextual information includes a selectable item associated with at least one of the identified topics, and further comprising:
receiving a selection of the selectable item from a user of the second client.

4. The method of claim 2 , further comprising:
inserting the contextual information into the website as metadata associated with corresponding topics of the identified topics.

5. The method of claim 2 , wherein the indication of the contextual information comprises a plurality of graphical identifiers, wherein each graphical identifier of the plurality of graphical identifiers visually corresponds to a portion of the website displaying a topic of the identified topics.

6. The method of claim 5 , further comprising:
receiving a selection of a graphical identifier of the plurality of graphical identifiers from a user of the second client; and
displaying contextual information associated with the selected graphical identifier.

7. The method of claim 5 , further comprising:
receiving a selection of a show-all graphical identifier of the plurality of graphical identifiers; and
displaying contextual information associated with all graphical identifiers of the plurality of graphical identifiers.

8. The method of claim 2 , wherein the indication of the contextual information comprises a plurality of graphical displays, wherein each graphical display of the plurality of graphical displays provides a portion of the contextual information and visually corresponds to a portion of the website displaying a topic of the identified topics.

9. The method of claim 1 , further comprising:
receiving an instruction from a user of the second client indicating a portion of the contextual information to share with the user of the first client; and
transferring the portion of the contextual information to the first client for presentation to the user of the first client.

10. A co-browsing server, comprising:
one or more non-transitory computer readable storage media;
a processing system operatively coupled with the one or more computer readable storage media; and
program instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the processing system to:
receive an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client;
determine, based on an identity of a user of the first client, contextual information related to the user of the first client and the website;
transfer the website without the contextual information to the first client to enable presentation of the website at the first client without the contextual information; and
transfer the website with the contextual information to the second client to enable presentation of the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

11. The co-browsing server of claim 10 , wherein to determine the contextual information the program instructions direct the processing system to:
determine the identity of the user of the first client;
identify topics displayed in the content of the website; and
retrieve the contextual information from at least one database based on the identity of the user of the first client and the identified topics.

12. The co-browsing server of claim 11 , wherein the contextual information includes a selectable item associated with at least one of the identified topics, and the program instructions further direct the processing system to:
receive a selection of the selectable item from a user of the second client.

13. The co-browsing server of claim 11 , to transfer the website with the contextual information to the second client the program instructions direct the processing system to insert the contextual information into the website as metadata associated with corresponding topics of the identified topics.

14. The co-browsing server of claim 11 , wherein the indication of the contextual information comprises a plurality of graphical identifiers, wherein each graphical identifier of the plurality of graphical identifiers visually corresponds to a portion of the website displaying a topic of the identified topics.

15. The co-browsing server of claim 14 , wherein the second client receives a selection of a graphical identifier of the plurality of graphical identifiers from a user of the second client and displays contextual information associated with the selected graphical identifier.

16. The co-browsing server of claim 14 , wherein the second client receives a selection of a show-all graphical identifier of the plurality of graphical identifiers and displays contextual information associated with all graphical identifiers of the plurality of graphical identifiers.

17. The co-browsing server of claim 11 , wherein the indication of the contextual information comprises a plurality of graphical displays, wherein each graphical display of the plurality of graphical displays provides a portion of the contextual information and visually corresponds to a portion of the website displaying a topic of the identified topics.

18. The co-browsing server of claim 10 , wherein the program instructions further direct the processing system to:
receive an instruction from a user of the second client indicating a portion of the contextual information to share with the user of the first client and transfer the portion of the contextual information to the first client for presentation to the user of the first client.

Assignees

• Avaya Inc

Inventors

• Badge Gaurav Moreshwar
• Pai Deep Subhash

Classifications

• G06F16/954 Primary

  Navigation, e.g. using categorised browsing · CPC title

• G06F17/30873 Primary

  Physics · mapped topic