Native mobile device identification for toll-free service usage

Patent metadata

Field	Value
Publication number	US-9654648-B2
Application number	US-201514984659-A
Country	US
Kind code	B2
Filing date	Dec 30, 2015
Priority date	Nov 1, 2014
Publication date	May 16, 2017
Grant date	May 16, 2017

Abstract

A mobile device including a unique toll-free ID (TFID) present in the mobile device operable to facilitate toll-free communication between the mobile device and a manufacturer.

First claim

What is claimed:

1. A method of communication via a toll-free service, comprising: receiving, by a TFID merchandise registry, a unique toll-free ID (TFID) of at least one mobile device, wherein the TFID is associated with merchandise purchased by a user of the mobile device, wherein the TFID is hard flashed in the mobile device, the TFID operable to facilitate toll-free communication between the mobile device and a manufacturer; receiving, by the TFID merchandise registry, from the manufacturer, a toll-free (TF) number associated with the purchased merchandise; and providing an automatic warranty registration of the purchased merchandise based on the TFID and the TF number.

2. The method of claim 1 , further comprising reading of at least one of a QR code, Barcode, RFID, and a serial number associated with the purchased merchandise via a camera of the mobile device in order to associate the TFID of the at least one mobile device with the purchased merchandise.

3. The method of claim 2 , further comprising associating at least one of the QR code, Barcode, RFID, and the serial number with the TFID via a TFID Mobile Application on the at least one mobile device.

4. The method of claim 1 , further comprising identifying a customer via the TFID.

5. The method of claim 1 , further comprising identifying a toll free provider that is providing the toll-free service via the TFID.

6. The method of claim 1 , further comprising providing information associated with the warranty registration to the at least one mobile device, and initiating a customer service toll-free call without incurring cost to the user based on the information associated with the warranty information.

7. The method of claim 6 , wherein the customer service toll-free call includes allowing the user to access multimedia content.

8. The method of claim 6 , wherein the toll-free call occurs in a location where the toll-free communication prevents incurring international roaming expenses on the device placing the communication.

Assignees

• Somos Inc

Inventors

• Sharma Sriram

Classifications

• H04M15/47

  Fraud detection or prevention means · CPC title

• H04M3/42306

  Number translation services, e.g. premium-rate, freephone or vanity number services · CPC title

• H04M15/09

  Third party charged communications · CPC title

• H04M3/367

  Traffic or load control · CPC title

• H04M15/755

  Account identification · CPC title