System and method for automatically managing fault events of data center

Patent metadata

Field	Value
Publication number	US-9652318-B2
Application number	US-201414528019-A
Country	US
Kind code	B2
Filing date	Oct 30, 2014
Priority date	Oct 30, 2013
Publication date	May 16, 2017
Grant date	May 16, 2017

Abstract

Disclosed are an automated management system and method for fault events of a data center. A fault event monitoring unit is configured to check statuses of servers to detect occurrence of a fault event, and if a fault event occurs, determine whether an automated action is possible. A fault event related action recommending unit is configured to, with respect to a fault event that is newly detected by the fault event monitoring unit or determined to be difficult to be resolved by an action stored in a fault event related action storage unit, search for and extract information related to the fault event determined to be difficult to be resolved from information accumulated in a fault event information knowledge storage unit, and based on the extracted information, generate and output a group of automated action candidates for the fault event determined to be difficult to be resolved. A fault event action unit is configured to automatically take an action against a fault event detected by the fault event monitoring unit by use of the action accumulated in the fault event related action storage.

First claim

What is claimed is:

1. A system for automatically managing a fault event, the system comprising:
a fault event analysis unit configured to analyze a piece of fault event related material to generate pieces of summary information about the piece of fault event related material, and to generate a response corresponding to a first fault event of a type according to an analysis of an association between the generated pieces of summary information;
a first storage unit configured to store a fault event pattern generated by associating the first fault event of the type with the response;
a second storage unit configured to store actions taken and verified with respect to the first fault event that has occurred;
a fault event monitoring unit configured to check statuses of servers to detect occurrence of a second fault event, and if the second fault event occurs, to determine whether an automated action is possible;
a fault event related action recommending unit configured to search for and extract information related to the second fault event, which is newly detected by the fault event monitoring unit or determined difficult to be resolved by a first action stored in the second storage unit, from an information accumulated in the first storage unit, and to generate and output a group of automated action candidates for the second fault event; and
a fault event action unit configured to automatically take a second action against a fault event detected by the fault event monitoring unit by use of the first action accumulated in the second storage unit,
wherein the fault event analysis unit comprises:
a fault type-specific analysis unit configured to extract a fault event keyword and a fault event sentence with respect to raw data by performing the analysis comprising a morpheme analysis and a synonym analysis with respect to the raw data, and to generate the pieces of summary information based on the extracted fault event keyword and sentence; and
by performing a keyword syntactic analysis on the generated pieces of summary information in order to generate fault event questions, and by deriving a response based on material acquired for generating the first action with respect to the fault event questions.

2. The system of claim 1 , wherein the actions stored in the second storage unit result from execution of an automatic execution script or an automatic patch program.

3. The system of claim 1 , wherein the actions stored in the second storage unit result from execution of an automatic execution script or an automatic patch program.

4. The system of claim 1 , wherein the second action is taken against the detected fault event in order to improve a reliability of the data center.

5. A method of fault event management performed by a system for automatically managing a fault event of a data center, the fault event management method comprising:
analyzing a piece of fault event related material;
generating pieces of summary information about the piece of fault event related material;
generating a response corresponding to a first fault event of a type according to an analysis of an association between the generated pieces of summary information;
storing a fault event pattern generated by associating the first fault event of a type with the response;
checking statuses of servers to detect occurrence of a second fault event, and if the second fault event occurs, determining whether an automated action is possible;
searching for and extracting information related to the second fault event, in the case that the second fault event is determined difficult to be resolved by a first action stored in a second storage unit, which is configured to store actions taken and verified with respect to the first fault event that has occurred, from an information accumulated in a first storage unit, and generating and outputting a group of automated action candidates for the second fault event determined to be difficult to resolve; and
automatically taking a second action against a fault event that has occurred, by use of the first action accumulated in the second storage unit,
wherein the analysis of the piece of fault event related material comprises:
extracting a fault event keyword and a fault event sentence with respect to raw data by performing the analysis comprising a morpheme analysis and a synonym analysis with respect to the raw data, and generating the pieces of summary information based on the extracted fault event keyword and sentence; and
generating the fault event pattern by performing a keyword syntactic analysis on the generated pieces of summary information to generate fault event questions, and by deriving a response based on material acquired for generating the first action with respect to the fault event questions.

6. The method of claim 5 , wherein the actions stored in the second storage unit result from execution of an automatic execution script or an automatic patch program.

7. The method of claim 5 , wherein the actions stored in the second storage unit result from execution of an automatic execution script or an automatic patch program.

8. A non-transitory computer-readable recording medium storing a program configured to instruct a computer to execute the method of claim 5 .

9. The method of claim 5 , wherein the second action is taken against the fault event in order to improve a reliability of the data center.

Assignees

• Samsung Sds Co Ltd

Inventors

• Namkoong Younghwan
• Lee Jaeyoung

Classifications

• G06F11/0706

  the processing taking place on a specific hardware platform or in a specific software environment · CPC title

• G06F11/079

  Root cause analysis, i.e. error or fault diagnosis (in a hardware test environment G06F11/22; in a software test environment G06F11/36) · CPC title

• G06F11/0793 Primary

  Remedial or corrective actions (recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40) · CPC title

• G16Z99/00 Primary

  Subject matter not provided for in other main groups of this subclass · CPC title