Reconnecting To A Node Of An Interactive Voice Response Service
US-2024340376-A1 · Oct 10, 2024 · US
US9641678B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9641678-B2 |
| Application number | US-36175709-A |
| Country | US |
| Kind code | B2 |
| Filing date | Jan 29, 2009 |
| Priority date | Jan 29, 2009 |
| Publication date | May 2, 2017 |
| Grant date | May 2, 2017 |
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A voice interactive session includes detection of an input signaling an interrupt to the session. When the interrupt is detected, instructional and or informational output is interrupted and detection of voice input begins. The voice input is not detected until the output is interrupted. Upon detection of a voice input (or other sound-based input), a determination may be made if the input was valid. If the input was valid, the input is processed, otherwise, instructional and/or informational output may be relayed again and/or the voice input may be redetected.
Opening claim text (preview).
What is claimed: 1. A communication system in a vehicle, comprising: (a) a vehicle interior component having a touch-controlled button for signaling initiation of a voice request session within the vehicle; (b) a microphone integrated into the vehicle for receiving a voice request from a vehicle occupant during the voice request session; (c) a speaker integrated into the vehicle for outputting a response to the voice request; (d) a Bluetooth transceiver configured to pair and communicate with a portable cellular telephone; and (e) a computer processor configured to: (1) receive input from the touch-controlled button signaling initiation of a voice request session, (2) audibly output a voice menu including content defined at the voice server located remotely from the vehicle, and receive voice input from the vehicle occupant selecting the voice menu option; (3) receive a second signal initiated from a second consecutive press from the touch-controlled button to interrupt the voice menu; (4) listen for a voice command from the vehicle occupant without providing the voice menu to the user; (5) receive input from the microphone defining a voice request comprising the voice command from the vehicle occupant; (6) send the voice request using the Bluetooth transceiver over a broadband data communication network of the portable cellular telephone to a remotely-located voice server for processing the voice request; (7 receive a response to the voice request from the voice server using the Bluetooth transceiver; and (8) audibly output the response to the voice request through the speaker. 2. The system of claim 1 wherein the voice request is selected from a group consisting of: news, weather, stock updates and sports updates. 3. The system of claim 1 wherein content of the voice menu is defined at the voice server located remotely from the vehicle. 4. The system of claim 3 wherein the content of the voice menu is defined at the voice server located remotely from the vehicle. 5. The system of claim 1 wherein the vehicle interior component is a steering wheel. 6. The system of claim 1 wherein the response to the voice request includes an output indicating the voice request was not recognized. 7. The system of claim 1 wherein the processor is further configured to output information representing the response to the voice request through a visual display. 8. The system of claim 1 wherein the first signal is a first dual-tone multi-frequency (DTMF) signal associated with the portable cellular telephone. 9. The system of claim 8 , wherein the second signal is a second DTMF signal associated with the portable cellular telephone. 10. A method of processing a voice interactive session in a vehicle communication system comprising: (a) initiating a voice request session in response to a signal from a touch-controlled button; (b) outputting a voice menu including content defined at the voice server located remotely from the vehicle, and receive input from the vehicle occupant selecting the voice menu option; (c) receiving a second signal initiated from a second consecutive press from the touch-controlled button to interrupt the voice menu; (d) listening for a voice command from the vehicle occupant without providing the voice menu to the user; (e) receiving a voice request comprising the voice command from a vehicle occupant during the voice request session via a microphone integrated into a vehicle; (f) pairing and communicating with a portable cellular telephone using a Bluetooth transceiver; (g) sending the voice request to thee remotely-located voice server for processing the voice request using the Bluetooth transceiver over a broadband data communication network of the portable cellular telephone; (h) receiving a response to the voice request from the voice server using the Bluetooth transceiver; and (i) outputting the response to the voice request through a the speaker integrated into the vehicle. 11. The method of claim 10 wherein the voice request is selected from a group consisting of: news, weather, stock updates and sports updates. 12. The method of claim 10 wherein the method further includes outputting a voice menu audibly and receiving voice input from the vehicle passenger selecting a voice menu option. 13. The method of claim 12 wherein content of the voice menu is defined at the voice server located remotely from the vehicle. 14. The method of claim 12 wherein content of the voice menu is defined at the voice server located remotely from the vehicle. 15. The method of claim 10 wherein outputting the response to the voice request includes an output indicating the voice request was not recognized. 16. The method of claim 10 wherein the method further includes outputting information representing the response to the voice request through a visual display. 17. The method of claim 10 wherein the vehicle interior component is a steering wheel.
Speech interaction details (speech recognition per se G10L15/00) · CPC title
Barge in, i.e. overridable guidance for interrupting prompts · CPC title
Execution procedure of a spoken command · CPC title
Procedures used during a speech recognition process, e.g. man-machine dialogue · CPC title
Speech recognition (G10L17/00 takes precedence) · CPC title
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