System and method for managing conference calls

Patent metadata

Field	Value
Publication number	US-9635061-B2
Application number	US-201313849516-A
Country	US
Kind code	B2
Filing date	Mar 24, 2013
Priority date	Mar 24, 2013
Publication date	Apr 25, 2017
Grant date	Apr 25, 2017

Abstract

A conference handling system for an enterprise is provided. The conference handling system includes a status determining module for determining a status of a conference bridge. The conference handling system further includes a conferee routing module for routing a conferee into a session comprising an active session and a waiting session, based on the status of the conference bridge, the conferee routing module further determining a contextual status of the active session. The conference handling system further includes a conferee serving module for providing services to the conferee into the waiting session based on the contextual status of the active session. The conference handling system further includes a conferee inviting module for adding additional conferees with a specific profile in the waiting session and the active session based on absence of a conferee having a similar profile.

First claim

What is claimed is:

1. A conference handling system of an enterprise, the conference handling system comprising:
a processor coupled to a memory, the processor configured to execute code to:
use a natural language processing engine to interpret audio of a conference session to determine a presence status of the conference session;
route a device associated with a conferee into a session comprising an active session and a waiting session, based on the determined presence status of the conference session;
use the natural language processing engine to interpret audio spoken by conferees of the conference session to determine a contextual status of the active session;
set the determined contextual status of the active session on a conference bridge; and
provide services to the device associated with the conferee into the waiting session based on the contextual status of the active session, wherein the services provided include relaying the determined contextual status of the active session from the conference bridge to the device associated with the conferee in the waiting session.

2. The conference handling system of claim 1 , wherein the processor is further configured to execute code to route the device associated with the conferee from the waiting session into a new active session after completion of a previous active session.

3. The conference handling system of claim 1 , wherein the processor is further configured to execute code to route the conferee into the active session or waiting session based on an identity of the conferee.

4. The conference handling system of claim 1 , wherein the processor is further configured to execute code to analyze contextual status of the active session.

5. The conference handling system of claim 1 , wherein the contextual status of the active session comprises estimated wait time in completion of the active session.

6. The conference handling system of claim 1 , wherein the processor is further configured to execute code to enable the conferee to communicate with other conferees present in the waiting session based on the contextual status of the active session.

7. The conference handling system of claim 1 , wherein the services comprise providing media resources to the conferee in the waiting session.

8. The conference handling system of claim 1 , wherein the services comprise playing music leased by the conferee in the waiting session.

9. The conference handling system of claim 1 , wherein the services comprise pushing web content to the conferee in the waiting session.

10. The conference handling system of claim 1 , wherein the services comprise providing overrun alerts corresponding to the active session to the conferee present in the waiting session.

11. The conference handling system of claim 1 , wherein the services comprise providing details to the conferee corresponding to estimated time left in completion of the active conference session.

12. The conference handling system of claim 1 , wherein the processor is further configured to execute code to add a device associated with a conferee with a specific profile in the waiting session based on absence of a conferee having a similar profile.

13. The conference handling system of claim 12 , wherein the processor is further configured to execute code to add a device associated with a conferee with a specific profile in the active session based on absence of a conferee having a similar profile.

14. A computer-implemented method for providing services to waiting conferees in a conference session, the computer-implemented method comprising:
receiving a request from a device associated with a conferee to join a conference session;
using a natural language processing engine, by a processor, to interpret audio of the conference session to determine a presence status of the conference session;
routing the device associated with the conferee into a session comprising an active session and a waiting session, based on the determined presence status of the conference session;
using the natural language processing engine to interpret audio spoken by conferees of the conference session to determine a contextual status of the active session;
setting the determined contextual status of the active session on a conference bridge; and
providing services to the device associated with the conferee into the waiting session based on the contextual status of the active session, wherein the services provided include relaying the determined contextual status of the active session from the conference bridge to the device associated with the conferee in the waiting session.

15. The computer-implemented method of claim 14 , wherein the device associated with the conferee is routed into the active session or waiting session based on an identity of the conferee and the status of the conference session.

16. The computer-implemented method of claim 14 , further comprising routing the device associated with the conferee from the waiting session into a new active session after completion of a previous active session.

17. The computer-implemented method of claim 14 , further comprising enabling the conferees in the waiting session to communicate with each other.

18. The computer-implemented method of claim 14 , wherein the services comprising media resources.

19. The computer-implemented method of claim 14 , further comprising adding a device associated with a conferee with a specific profile in the active session based on absence of a device associated with a conferee having a similar profile.

20. A non-transitory computer readable medium storing computer readable instructions when executed by a processor perform a method comprising:
receiving a request from a device associated with a conferee to join a conference session;
using a natural language processing engine to interpret audio of the conference session to determine a presence status of the conference session;
routing the device associated with the conferee into a session comprising an active session and a waiting session, based on the determined presence status of the conference session;
using the natural language processing engine to interpret audio spoken by conferees of the conference session to determine a contextual status of the active session;
setting the determined contextual status of the active session on a conference bridge; and
providing services to the device associated with the conferee into the waiting session based on the contextual status of the active session, wherein the services provided include relaying the determined contextual status of the active session from the conference bridge to the device associated with the conferee in the waiting session.

Assignees

• Avaya Inc

Inventors

• Mccormack Tony
• Kirrane Desmond
• D'Arcy Paul

Classifications

• H04L65/1009

  Electricity · mapped topic

• H04L65/4038

  with floor control · CPC title

• H04L65/1093

  by adding participants; by removing participants · CPC title

• H04L65/1069 Primary

  Session establishment or de-establishment · CPC title

• H04L65/1006 Primary

  Electricity · mapped topic