In-store field-of-view merchandising and analytics

Patent metadata

Field	Value
Publication number	US-9626709-B2
Application number	US-201414254042-A
Country	US
Kind code	B2
Filing date	Apr 16, 2014
Priority date	Apr 16, 2014
Publication date	Apr 18, 2017
Grant date	Apr 18, 2017

Abstract

Concepts and technologies disclosed herein are directed to aspects of in-store field-of-view merchandising and analytics. According to one aspect disclosed herein, a system receives a message from a user device. The message can include an orientation of the user device and a location of the user device within an environment, such as a store. The system can obtain a potential field-of-view of a user associated with the user device. The system can determine, based upon the orientation, the location of the user device and the potential field-of-view of the user, an estimated field-of-view of the user. The system can query a database to look-up items located within the estimated field-of-view. The system can receive, in response to the query, a query response identifying an item located within the estimated field-of-view of the user within the environment.

First claim

What is claimed is:

1. A method comprising:
receiving, by a system comprising a processor, a message comprising an orientation of a user device and a location of the user device within an environment;
determining, by the system, based upon the orientation of the user device and the location of the user device, an estimated field-of-view of a user;
generating, by the system, a query directed to a database, the query comprising a request to look-up items located within the estimated field-of-view of the user within the environment; and
receiving, by the system, in response to the query, a query response identifying an item located within the estimated field-of-view of the user within the environment.

2. The method of claim 1 , further comprising obtaining, by the system, a potential field-of-view of the user associated with the user device; and wherein determining, by the system, the estimated field-of-view of the user comprises determining, by the system, the estimated field-of-view of the user further based upon the potential field-of-view of the user.

3. The method of claim 2 , wherein the message further comprises the potential field-of-view of the user; and wherein obtaining, by the system, the potential field-of-view of the user associated with the user device comprises obtaining, by the system, the potential field-of-view of the user associated with the user device from the message.

4. The method of claim 2 , wherein obtaining, by the system, the potential field-of-view of the user associated with the user device comprises obtaining, by the system, the potential field-of-view of the user associated with the user device from customer data associated with the user and stored in the database.

5. The method of claim 2 , wherein the potential field-of-view comprises a default potential field-of-view or a custom potential field-of-view.

6. The method of claim 1 , further comprising:
notifying a store analytics system of the item located within the estimated field-of-view of the user within the environment; and
utilizing, by the store analytics system, information regarding the item located within the estimated field-of-view of the user for an aggregate analysis of a plurality of customers of the environment to determine at least one of what items the plurality of customers are viewing within the environment, how long the plurality of customers are viewing the items within the environment, or an effectiveness of an advertisement associated with the items within the environment.

7. The method of claim 6 , further comprising:
determining, by the store analytics system, information associated with the item located within the estimated field-of-view of the user within the environment; and
sending, by the store analytics system, the information associated with the item located within the estimated field-of-view of the user within the environment to the user device.

8. The method of claim 6 , further comprising establishing, by the store analytics system, communications with the user device over a network so that customer service personnel can offer to assist the user with the item.

9. A system comprising:
a processor; and
a memory storing computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising
receiving a message comprising an orientation of a user device and a location of the user device within an environment,
determining, by the system, based upon the orientation of the user device, the location of the user device, and a potential field-of-view of the user, an estimated field-of-view of a user,
generating a query directed to a database, the query comprising a request to look-up items located within the estimated field-of-view of the user within the environment, and
receiving, in response to the query, a query response identifying an item located within the estimated field-of-view of the user within the environment.

10. The system of claim 9 , wherein the message further comprises the potential field-of-view of the user.

11. The system of claim 9 , wherein the operations further comprise obtaining the potential field-of-view of the user associated with the user device from the message.

12. The system of claim 9 , wherein the potential field-of-view comprises a default potential field-of-view or a custom potential field-of-view.

13. The system of claim 12 , wherein the custom potential field-of-view is determined based upon results of a visual field test administered to the user.

14. The system of claim 13 , wherein the visual field test is administered by an application executed by the user device.

15. A computer storage medium comprising instructions that, when executed by a processor of a system, cause the system to perform operations comprising:
receiving a message comprising an orientation of a user device and a location of the user device within an environment;
determining based upon the orientation of the user device, the location of the user device, and a potential field-of-view of a user, an estimated field-of-view of the user;
generating a query directed to a database, the query comprising a request to look-up items located within the estimated field-of-view of the user within the environment; and
receiving, in response to the query, a query response identifying an item located within the estimated field-of-view of the user within the environment.

16. The computer storage medium of claim 15 , wherein the message further comprises the potential field-of-view of the user.

17. The computer storage medium of claim 15 , wherein the operations further comprise obtaining the potential field-of-view of the user associated with the user device from the message.

18. The computer storage medium of claim 15 , wherein the potential field-of-view comprises a default potential field-of-view or a custom potential field-of-view.

19. The computer storage medium of claim 18 , wherein the custom potential field-of-view is determined based upon results of a visual field test administered to the user.

20. The computer storage medium of claim 19 , wherein the visual field test is administered by an application executed by the user device.

Assignees

• At & T Ip I Lp

Inventors

• Koch Robert Alan
• Craine Ari
• Bedingfield Sr James Carlton

Classifications

• G06Q30/0623 Primary

  by investigating goods or services · CPC title

• G06Q30/0281 Primary

  Customer communication at a business location, e.g. providing product or service information, consulting · CPC title

• G06Q99/00

  Subject matter not provided for in other groups of this subclass · CPC title

• G06Q30/0242 Primary

  Determining effectiveness of advertisements · CPC title

• G06F16/00

  Information retrieval; Database structures therefor; File system structures therefor · CPC title