Application customization using a customization file

Patent metadata

Field	Value
Publication number	US-9619121-B2
Application number	US-201414586690-A
Country	US
Kind code	B2
Filing date	Dec 30, 2014
Priority date	Dec 30, 2014
Publication date	Apr 11, 2017
Grant date	Apr 11, 2017

Abstract

Techniques and systems for receiving and using a customization file are provided, including a computing device, a method, or a computer-program product. For example, a method may include receiving a customization file that includes customized content for customizing a communication interface overlay. The method may further include accessing native application code and executing the native application code to run a native application. The method may further include accessing a compiled set of code that is separate from the native application code. The compiled set of code is accessible by the native application code. The method may further include executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party. The method may further include executing the received customization file, wherein executing the received customization file customizes the compiled set of code, and wherein the customized compiled set of code customizes the native communication interface overlay to provide a customized communication interface overlay.

First claim

What is claimed is:

1. A computing device, comprising:
one or more processors;
a receiver configured to receive a customization file, wherein the customization file includes customized content for customizing a communication interface overlay; and
a non-transitory machine-readable storage medium containing instructions which when executed on the one or more data processors, cause the one or more processors to perform operations including:
accessing native application code;
executing the native application code to run a native application;
accessing a compiled set of code, wherein the compiled set of code is separate from the native application code, and wherein the compiled set of code is accessible by the native application code;
executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application upon execution of the compiled set of code, and wherein the native communication interface overlay facilitates communication with a resource of a third-party; and
executing the received customization file, wherein executing the received customization file customizes the compiled set of code, and wherein the customized compiled set of code customizes the native communication interface overlay to provide a customized communication interface overlay.

2. The computing device of claim 1 , further comprising instructions which when executed on the one or more data processors, cause the one or more processors to perform operations including:
accessing the default file, wherein the default file is included in the compiled set of code;
determining whether the received customization file is different than the default file; and
replacing the default file with the received customization file when the received customization file is different than the default file.

3. The computing device of claim 1 , wherein the compiled set of code includes a stand-alone library.

4. The computing device of claim 1 , wherein the compiled set of code is accessed and executed and the customization file is executed when the native application code is provided by a particular client and the compiled set of code and the customization file are provided by the third-party.

5. The computing device of claim 1 , wherein the customized communication interface overlay includes an interactive chat window.

6. The computing device of claim 1 , wherein the resource of the third-party includes particular information about a subject.

7. The computing device of claim 6 , wherein the customized communication interface overlay facilitates communication between a customer of a particular client and the resource of the third-party.

8. A computer-implemented method, comprising:
receiving, on a computing device, a customization file, wherein the customization file includes customized content for customizing a communication interface overlay;
accessing native application code;
executing the native application code to run a native application;
accessing a compiled set of code, wherein the compiled set of code is separate from the native application code, and wherein the compiled set of code is accessible by the native application code;
executing the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party; and
executing the received customization file, wherein executing the received customization file customizes the compiled set of code, and wherein the customized compiled set of code customizes the native communication interface overlay to provide a customized communication interface overlay.

9. The method of claim 8 , further comprising:
accessing the default file, wherein the default file is included in the compiled set of code;
determining whether the received customization file is different than the default file; and
replacing the default file with the received customization file when the received customization file is different than the default file.

10. The method of claim 8 , wherein the compiled set of code includes a stand-alone library.

11. The method of claim 8 , wherein the compiled set of code is accessed and executed and the customization file is executed when the native application code is provided by a particular client and the compiled set of code and the customization file are provided by the third-party.

12. The method of claim 8 , wherein the customized communication interface overlay includes an interactive chat window.

13. The method of claim 8 , wherein the resource of the third-party includes particular information about a subject.

14. The method of claim 13 , wherein the customized communication interface overlay facilitates communication between a customer of a particular client and the resource of the third-party.

15. A computer-program product tangibly embodied in a non-transitory machine-readable storage medium of a computing device, including instructions configured to cause one or more data processors to:
receive a customization file, wherein the customization file includes customized content for customizing a communication interface overlay;
access native application code;
execute the native application code to run a native application;
access a compiled set of code, wherein the compiled set of code is separate from the native application code, and wherein the compiled set of code is accessible by the native application code;
execute the compiled set of code, wherein a default file of the compiled set of code provides a native communication interface overlay, wherein the native communication interface overlay is overlaid over a graphical interface of the native application, and wherein the native communication interface overlay allows communication with a resource of a third-party; and
execute the received customization file, wherein executing the received customization file customizes the compiled set of code, and wherein the customized compiled set of code customizes the native communication interface overlay to provide a customized communication interface overlay.

16. The computer-program product of claim 15 , further comprising instructions configured to cause the one or more data processors to:
access the default file, wherein the default file is included in the compiled set of code;
determine whether the received customization file is different than the default file; and
replace the default file with the received customization file when the received customization file is different than the default file.

17. The computer-program product of claim 15 , wherein the compiled set of code includes a stand-alone library.

18. The computer-program product of claim 15 , wherein the compiled set of code is accessed and executed and the customization file is executed when the native application code is provided by a particular client and the compiled set of code and the customization file are provided by the third-party.

19. The computer-program product of claim 15 , wherein the customized communication interface overlay includes an interactive chat window.

20. The computer-program product of claim 15 , wherein the resource of the third-party includ

Assignees

• Liveperson Inc

Inventors

• Miller Grant Lawrence
• Campbell Marc

Classifications

• G06Q30/00

  Commerce · CPC title

• G06F3/0484 Primary

  for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range · CPC title

• H04L51/046

  Interoperability with other network applications or services · CPC title

• G06Q30/016 Primary

  After-sales · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title