System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data
US-8995643-B2 · Mar 31, 2015 · US
US9612925B1 · US · B1
| Field | Value |
|---|---|
| Publication number | US-9612925-B1 |
| Application number | US-201414568850-A |
| Country | US |
| Kind code | B1 |
| Filing date | Dec 12, 2014 |
| Priority date | Dec 12, 2014 |
| Publication date | Apr 4, 2017 |
| Grant date | Apr 4, 2017 |
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According to an embodiment of the present invention, an automated computer implemented method and system for implementing a network architecture comprising: a first co-location comprising: a first pod that supports a first subset of users; a second pod that support a second subset of user; a first failover pod that supports one or more other pods from a second co-location and one or more other pods from a third co-location during failover mode; the second co-location comprising: a third pod that supports a third subset of users; a fourth pod that supports a fourth subset of users; a second failover pod that supports one or more other pods at the first co-location and one or more pods from another co-location during failover mode; and an enterprise entity that replicates data for each of the co-locations and communicates the replicated data to the first co-location and the second co-location.
Opening claim text (preview).
What is claimed is: 1. A network architecture comprising: a first co-location comprising: a first pod that supports a first subset of users; a second pod that support a second subset of user; a first failover pod programmed to exclusively support one or more other pods from a second co-location and one or more other pods from a third co-location during failover mode, wherein the first failover pod stores replicated data from the second co-location and the third co-location; the second co-location comprising: a third pod that supports a third subset of users; a fourth pod that supports a fourth subset of users; a second failover pod programmed to exclusively support one or more other pods at the first co-location and one or more pods from another co-location during failover mode, wherein the second failover pod stores replicated data from the first co-location and the another co-location; and an enterprise entity that replicates data for each of the co-locations and communicates the replicated data to the first co-location and the second co-location. 2. The system of claim 1 , wherein the first subset of users is specific to a first geographic region associated with the first co-location. 3. The system of claim 1 , wherein the second subset of users is specific to a second geographic region associated with the first co-location. 4. The system of claim 1 , wherein the first failover pod receives inter-data replication from the one or more other pods at the first co-location. 5. The system of claim 4 , wherein the second failover pod receives inter-data replication from the one or more pods from another co-location. 6. The system of claim 5 , wherein during the failover mode, inter-data replication is suspended from the one or more pods from another co-location. 7. The system of claim 4 , wherein during the failover mode, inter-data replication is suspended from the one or more other pods at the first co-location. 8. The system of claim 1 , wherein the first pod comprises a plurality of designated processing lanes. 9. The system of claim 8 , wherein the plurality of designated processing lanes comprises a first processing lane that supports local functions. 10. The system of claim 9 , wherein the plurality of designated processing lanes comprises a second processing lane that supports remote functions. 11. A method for implementing a network architecture, the method comprising the steps of: implementing a first co-location comprising: a first pod that supports a first subset of users; a second pod that support a second subset of user; a first failover pod programmed to exclusively support one or more other pods from a second co-location and one or more other pods from a third co-location during failover mode, wherein the first failover pod stores replicated data from the second co-location and the third co-location; the second co-location comprising: a third pod that supports a third subset of users; a fourth pod that supports a fourth subset of users; a second failover pod programmed to exclusively support one or more other pods at the first co-location and one or more pods from another co-location during failover mode, wherein the second failover pod stores replicated data from the first co-location and the another co-location; and receiving replicated data from an enterprise entity that replicates data for each of the co-locations and communicates the replicated data to the first co-location and the second co-location. 12. The method of claim 11 , wherein the first subset of users is specific to a first geographic region associated with the first co-location. 13. The method of claim 11 , wherein the second subset of users is specific to a second geographic region associated with the first co-location. 14. The method of claim 11 , wherein the first failover pod receives inter-data replication from the one or more other pods at the first co-location. 15. The method of claim 14 , wherein the second failover pod receives inter-data replication from the one or more pods from another co-location. 16. The method of claim 15 , wherein during the failover mode, inter-data replication is suspended from the one or more pods from another co-location. 17. The method of claim 14 , wherein during the failover mode, inter-data replication is suspended from the one or more other pods at the first co-location. 18. The method of claim 11 , wherein the first pod comprises a plurality of designated processing lanes. 19. The method of claim 18 , wherein the plurality of designated processing lanes comprises a first processing lane that supports local functions. 20. The method of claim 19 , wherein the plurality of designated processing lanes comprises a second processing lane that supports remote functions.
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