Method and system for remote diagnostics of a display device

Patent metadata

Field	Value
Publication number	US-9606884-B2
Application number	US-201414515302-A
Country	US
Kind code	B2
Filing date	Oct 15, 2014
Priority date	Oct 15, 2014
Publication date	Mar 28, 2017
Grant date	Mar 28, 2017

Abstract

In one embodiment a method of remotely communicating with an information handling system may include a first processing device executing one or more diagnostic routines in response to an error signal corresponding to a failure of an integrated display of a first information handling system. The first processing device may establish a peer to peer connection. The first information handling system may connect remotely to a second information handling system via the peer to peer connection. A web browser of the second information handling system may receive and display a HyperText Markup Language (HTML) page that may include an error description and a diagnostic log corresponding to the failure of the integrated display.

First claim

The invention claimed is:

1. A method of remotely communicating with an information handling device comprising:
executing, with a first processing device, one or more diagnostic routines in response to an error signal corresponding to a failure of an integrated display of a first information handling device;
establishing, via the first processing device, a peer to peer connection based on responding to the error signal corresponding to the failure of the integrated display;
connecting remotely from the first information handling device to a second information handling device via the peer to peer connection; and
transmitting a HyperText Markup Language (HTML) page for display in a web browser of the second information handling device, wherein the HTML page comprises an error description and a diagnostic log corresponding to the failure of the integrated display.

2. The method of claim 1 , wherein the first processing device comprises a Basic Input/Output System (BIOS).

3. The method of claim 1 , wherein executing the one or more diagnostic routines further comprises initializing the first information handling device.

4. The method of claim 1 , wherein establishing the peer to peer connection further comprises entering a wireless access point mode with a Wi-Fi driver.

5. The method of claim 1 , wherein establishing the peer to peer connection further comprises announcing, with the first processing device, the failure of the integrated display via a multicast Domain Name System (mDNS) to one or more external information handling devices connected to a same local network as the first information handling device.

6. The method of claim 1 , wherein the transmitted HTML page comprises customized troubleshooting steps for the first processing device.

7. The method of claim 6 , wherein the customized troubleshooting steps for the first processing device comprise troubleshooting steps based on location information for the first processing device.

8. A remote diagnostic apparatus comprising:
a first information handling device having an integrated display; and
a first processing device of the first information handling device, wherein the first processing device:
executes one or more diagnostic routines in response to an error signal corresponding to a failure of the integrated display;
establishes a peer to peer connection based on responding to the error signal corresponding to the failure of the integrated display;
connects remote from the first information handling device to a second information handling device via the peer to peer connection; and
transmits information for display on the second information handling device, wherein the information comprises an error description and a diagnostic log corresponding to the failure of the integrated display.

9. The apparatus of claim 8 , wherein the first processing device generates the error signal automatically in response to detecting the failure of the integrated display.

10. The apparatus of claim 8 , wherein the first processing device generates the error signal in response to a user of the first information handling device pressing a predefined key combination on a user input device of the first information handling device.

11. A remote diagnostic system comprising:
a first information handling device having an integrated display;
a first processing device of the first information handling device, wherein the first processing device:
executes one or more diagnostic routines in response to an error signal corresponding to a failure of the integrated display; and
establishes a peer to peer connection based on responding to the error signal corresponding to the failure of the integrated display; and

a second information handling device communicatively connected to a same local network as the first information handling device, wherein:
the second information handling device remotely connects to the first information handling device via the peer to peer connection;
a browser of the second information handling device receives a HyperText Markup Language (HTML) page from the first information handling device; and
the browser displays the HTML page on the second information handling device, wherein the HTML page comprises an error description and a diagnostic log corresponding to the failure of the integrated display.

12. The system of claim 11 , wherein the first processing device comprises a Basic Input/Output System (BIOS).

13. The system of claim 11 , wherein the first processing device re-initializes the first information handling device.

14. The system of claim 11 , wherein the first processing device generates the error signal automatically in response to detecting the failure of the integrated display.

15. The system of claim 11 , wherein the first processing device generates the error signal in response to a user of the first information handling device pressing a pre-defined key combination on a user input device of the first information handling.

16. The system of claim 11 , further comprising a Wi-Fi driver configured to enter the first information handling device into a wireless access point mode.

17. The system of claim 11 , further comprising a multicast Domain Name System (mDNS), wherein the first processing device establishes the peer to peer connection with one or more external information handling devices connected to a same local network as the first information handling device.

18. The system of claim 11 , wherein the HTML page comprises an Artificial Intelligence (AI) dialog having one or more suggested troubleshooting steps to facilitate repairs to the display device.

19. The system of claim 18 , wherein the one or more suggested troubleshooting steps comprise location-based information specific to the Internet Protocol (IP) address of the first information handling device.

20. The system of claim 11 , further comprising a mobile application installed on the second information handling device, wherein the mobile application enables two-way control of the first information handling device via the peer to peer connection.

Assignees

• Dell Products Lp
• Dell Products Lp

Inventors

• Herzi Dirie N

Classifications

• H04L67/02

  based on web technology, e.g. hypertext transfer protocol [HTTP] · CPC title

• G06F17/30896

  Physics · mapped topic

• G06F11/2221 Primary

  to test input/output devices or peripheral units · CPC title

• H04L67/104

  Peer-to-peer [P2P] networks · CPC title

• G06F11/2294

  by remote test · CPC title