Systems and methods for improved cellular quality of experience

Patent metadata

Field	Value
Publication number	US-9585030-B2
Application number	US-201414570932-A
Country	US
Kind code	B2
Filing date	Dec 15, 2014
Priority date	Dec 15, 2014
Publication date	Feb 28, 2017
Grant date	Feb 28, 2017

Abstract

Systems and methods for providing an improved cellular user quality of experience (QoE) are disclosed. The system can comprise a database from multiple data points to monitor and analyze cellular user experiences holistically. The system supplements conventional quality of service (QoS) metrics with user-side, application provider, and internet provider data, among other things. The data can be used to create highly granular service maps. The data can also be used in methods for analyzing and solving network issues, including slowdowns, dropped calls, and network availability are also disclosed. Improved analysis of network, user equipment (UE), and application issues can locate and solve QoE issues, improving cellular customer satisfaction, retention, and loyalty.

First claim

What is claimed is:

1. A computing device comprising:
a display;
one or more processors;
one or more memory storage devices;
a graphical user interface module stored in the one or more memory storage devices and executable by the one or more processors to generate data for displaying one or more screens on the display, the one or more screens each comprising groups of icons, a first icon comprising one or more of:
a first application icon related to a first application stored on the one or more memory storage devices and executable by the one or more processors;
a first application performance predictor, disposed in an overlying manner to the first application icon, indicating one or more predicted QoE metrics for the first application; and
a first application issue indicator disposed in an overlying manner to the first application performance predictor specifying a source of an issue with the first application;
wherein the first application issue indicator comprises one or more symbols, each symbol representing at least one system component as the issue with the first application.

2. The computing device of claim 1 , wherein the first application issue indicator comprises:
a network symbol if a cellular network is the issue with the first application;
a provider symbol if an application provider is the issue with the first application;
a user equipment (UE) symbol if a UE is the issue with the first application; and
an application symbol if the first application is the issue with the first application.

3. The computing device of claim 1 , wherein the first application performance predictor and the first application issue indicator are not displayed on the display if the first application is performing nominally; and wherein the first application performance predictor and the first application issue indicator are displayed on the display if the first application is not performing nominally.

4. The computing device of claim 1 , wherein the first application performance predictor comprises:
a green light if the first application is performing nominally; and
a red light of the first application is not performing nominally.

5. The computing device of claim 4 , wherein the first application is not performing nominally if one or more of the following occurs:
the computing device drops one or more calls in a predetermined time period from a cellular network; and
the computing device freezes while running the first application.

6. The computing device of claim 1 , wherein the first application performance predictor comprises an application speedometer overlay.

7. A computing device comprising:
a display;
one or more processors;
one or more memory storage devices;
a network interface to enable the computing device to communicate via one or more communications networks; and
a graphical user interface (GUI) module stored in the one or more memory storage devices and executable by the one or more processors to generate data for displaying one or more screens on the display, the one or more screens each comprising groups of icons, a first icon comprising one or more of:
a first application icon related to a first application stored on the one or more memory storage devices and executable by the one or more processors; and
a first application performance predictor, disposed in an overlying manner to the first application icon, indicating one or more predicted QoE metrics for the first application;
a first application issue indicator disposed in an overlying manner to the first application performance predictor specifying a source of an issue with the first application;
a first network interface icon related to a first network of the one or more networks; and
wherein the first application issue indicator comprises one or more symbols, each symbol representing at least one system component as the issue with the first application.

8. The computing device of claim 7 , further comprising:
a second network interface icon related to a second network of the one or more networks;
wherein the first network and the second network are different networks.

9. The computing device of claim 7 , wherein the first network interface icon comprises one of a speedometer icon or a fuel gauge icon.

10. The computing device of claim 7 , further comprising a first on-board metric icon related to a first on-board metric of the computing device.

11. The computing device of claim 10 , wherein the first on-board metric icon is related to one of available memory, available buffer, and processor usage of the computing device.

12. The computing device of claim 7 ,
wherein the first application issue indicator comprises:
a network symbol if a cellular network is the issue with the first application;
a provider symbol if an application provider is the issue with the first application;
a user equipment (UE) symbol if a UE is the issue with the first application; and
an application symbol if the first application is the issue with the first application.

13. The computing device of claim 7 , wherein the first application issue indicator comprises one or more symbols, each symbol representing at least one system component as the issue with the first application.

14. The computing device of claim 10 , wherein one of the first network interface icon and the first on-board metric icon comprises a speedometer icon and the other of the first network interface icon and the first on-board metric icon comprises a fuel gauge icon.

Assignees

• T Mobile Usa Inc

Inventors

• Lau Kevin

Classifications

• G06F16/29

  Geographical information databases · CPC title

• H04L41/5067

  Customer-centric QoS measurements · CPC title

• G06F3/0484

  for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range · CPC title

• H04L41/147

  for predicting network behaviour · CPC title

• G06F16/904

  Browsing; Visualisation therefor (for navigating the web G06F16/954; browsing optimisation for the web G06F16/957) · CPC title