Identifying a contact based on a voice communication session

Patent metadata

Field	Value
Publication number	US-9571618-B2
Application number	US-201514982666-A
Country	US
Kind code	B2
Filing date	Dec 29, 2015
Priority date	Jun 30, 2013
Publication date	Feb 14, 2017
Grant date	Feb 14, 2017

Abstract

Arrangements described herein include identifying a voice communication session established between a first communication device and a second communication device and, based on the voice communication session established between the first communication device and the second communication device, identifying a plurality of contacts who potentially may be the second user. A list including at least a name of each of the plurality of contacts who potentially may be the second user is presented to a first user using the first communication device.

First claim

What is claimed is:

1. A method, comprising:
identifying a voice communication session established between a first communication device and a second communication device;
based on the voice communication session established between the first communication device and the second communication device, identifying location information associated with the second communication device and identifying, using a processor, a plurality of contacts who potentially is a second user using the second communication device by identifying contacts associated with the location information; and
presenting to a first user using the first communication device a list including at least a name of each of the plurality of contacts who potentially is the second user using the second communication device.

2. The method of claim 1 , further comprising:
performing voice processing on voice signals generated by the second user using the second communication device to identify at least one utterance spoken by the second user;
wherein identifying the plurality of contacts who potentially is the second user using the second communication device further comprises analyzing the at least one utterance spoken by the second user.

3. The method of claim 2 , further comprising:
analyzing at least the utterance spoken by the each of the contacts who potentially is the second user to generate a confidence score for each of the respective contacts, the confidence score for each respective contact indicating a level of confidence that the respective contact is the second user.

4. The method of claim 3 , wherein:
the respective contacts are ranked according to the confidence score in the list including the plurality of contacts who potentially is the second user.

5. The method of claim 2 , further comprising:
detecting a voice print of the second user based on the at least one utterance spoken by the second user;
wherein identifying the plurality of contacts who potentially is the second user comprises comparing the detected voice print to voice print data associated with at least one of the plurality of contacts.

6. The method of claim 2 , further comprising:
identifying the at least one spoken utterance as being a name;
querying a social networking system for information of users of the social networking system who match the name; and
wherein identifying the plurality of contacts who potentially is the second user comprises receiving from the social networking system the information of the users of the social networking system who match the name.

7. The method of claim 6 , wherein identifying the plurality of contacts who potentially is the second user further comprises:
analyzing contact information of the users of the social networking system who match the name;
the method further comprising:
generating a confidence score for each of the respective contacts based at least on the contact information.

8. The method of claim 1 , wherein identifying the plurality of contacts who potentially is the second user comprises:
analyzing previously received messages to identify at least one message that includes at least one written word correlating to the at least one utterance spoken by the second user; and
identifying a sender or receiver of the at least one message as a contact who potentially is the second user.

9. The method of claim 8 , wherein analyzing the previously received messages to identify the at least one message that includes at least one written word correlating to the at least one utterance spoken by the second user comprises:
analyzing content contained in respective bodies or subject lines of the previously received messages.

10. The method of claim 1 , further comprising:
receiving from the first user a selection of at least one name from the list including the name of each of the plurality of contacts who potentially is the second user; and
responsive to receiving the selection of the at least one name, prompting the first user to indicate whether the first user desires to have the contact corresponding to the selected name added to a contact list of the first user; and
responsive to receiving from the first user a user input indicating that the first user desires to have the contact corresponding to the selected name added to the contact list of the first user, adding the contact corresponding to the selected name to the contact list of the first user.

11. The method of claim 1 , further comprising:
receiving from the first user a selection of at least one name from the list including at least the name of each of the plurality of contacts who potentially is the second user; and
responsive to receiving the selection of the at least one name, prompting the first user to indicate whether the first user desires to contact with, or follow, the contact corresponding to the selected name in a social network; and
responsive to receiving from the first user a user input indicating that the first user desires to contact with, or follow, the contact corresponding to the selected name in the social network, adding the contact corresponding to the selected name to a contact list of the first user in the social network.

Assignees

• IBM

Inventors

• Brunn Jonathan F
• Forrester Jessica W
• Hess Stephen C
• Hoy Jeffrey R

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title

• H04L65/1069

  Session establishment or de-establishment · CPC title

• H04M3/42042 Primary

  Notifying the called party of information on the calling party (details within substation equipment H04M1/57, signalling details H04Q3/72) · CPC title

• H04M1/271 Primary

  controlled by voice recognition · CPC title