Providing missed call and message information

Patent metadata

Field	Value
Publication number	US-9544436-B2
Application number	US-201414324761-A
Country	US
Kind code	B2
Filing date	Jul 7, 2014
Priority date	Dec 12, 2005
Publication date	Jan 10, 2017
Grant date	Jan 10, 2017

Abstract

Information associated with messages and/or missed calls is provided to a subscriber. Calls received but not answered by the subscriber may be monitored. Each monitored call is classified as one of a missed call and a message. The monitored calls may be summarized based on a customizable rule set to create a summary. The summary is provided to the subscriber via, for example, a voice notification.

First claim

What is claimed is:

1. A computer-implemented method for organizing voice mail messages and instant messages, comprising:
receiving, via a first application, one or more voice mail messages, wherein at least one voice mail message is received from a first user;
receiving, via a second application, one or more instant messages, wherein at least one instant message is received from a second user, and wherein the second user is not associated with the first user;
performing speech recognition on the one or more voice mail messages to convert speech of the one or more voice mail messages to text of the one or more voice mail messages;
receiving a phrase that includes one or more words of text;
identifying the at least one voice mail message and the at least one instant message as having text that includes the phrase;
grouping the identified at least one voice mail message and the identified at least one instant message having text that includes the phrase; and
providing the identified at least one voice mail message and the identified at least one instant message.

2. The computer-implemented method of claim 1 , wherein the voice mail messages have metadata, the computer-executable instructions further causing the computing device to:
identifying voice mail messages with the same metadata; and
grouping the identified voice mail messages with the same metadata.

3. The computer-implemented method of claim 1 , wherein the phrase is user-defined.

4. A computer system for organizing voice mail messages, comprising:
a processor;
a repository storing text of one or more voice mail messages and one or more text messages, wherein the one or more voice mail messages are received via a first application, and wherein the one or more text messages are received via a second application; and
a memory storing computer-executable instructions that when executed by the processor cause the computer system to:
receive a phrase that includes one or more words of text;
identify from the repository at least one voice mail message and at least one text message having text that includes the phrase, wherein the at least one voice mail message was received from a first user and the at least one text message was received from a second user, and wherein the first user is not associated with the second user;
group the identified at least one voice mail message and the identified at least one text message having text that includes the phrase; and
send to a user the identified at least one voice mail message and the identified at least one text message.

5. The computer system of claim 4 , wherein the one or more voice mail messages have metadata, and wherein the computer-executable instructions further cause the computer system to:
identify voice mail messages with the same metadata; and
group the identified voice mail messages with the same metadata.

6. The computer system of claim 5 , wherein grouping voice mail messages with the same metadata includes grouping missed calls with the same metadata.

7. The computer system of claim 4 , wherein the phrase is user-defined.

8. A computer system for organizing voice mail messages and text messages, comprising:
a memory storing computer-executable instructions that when executed by a processor cause the computer system to:
receive, via a first application, one or more voice mail messages, wherein at least one voice mail message is received from a first user;
receive, via a second application, one or more text messages, wherein at least one text message is received from a second user, and wherein the second user is not associated with the first user;
perform speech recognition on the one or more voice mail messages to convert speech of the one or more voice mail messages to text of the one or more voice mail messages;
receive a phrase that includes one or more words of text;
identify the at least one voice mail message and the at least one text message as having text that includes the phrase;
group the identified at least one voice mail message and the identified at least one text message having text that includes the phrase; and
display the identified at least one voice mail message and the identified at least one text message; and

the processor for executing the computer-executable instructions stored in the memory.

9. The computer system of claim 8 , wherein the one or more voice mail messages have metadata, and including instructions that cause the computer system to identify voice mail messages with the same metadata and instructions that cause the computer system to group the identified voice mail messages with the same metadata.

10. The computer system of claim 9 , wherein the instructions that cause the computer system to group voice mail messages with the same metadata also group missed calls with the same metadata.

11. The computer system claim 8 , wherein the phrase is user-defined.

12. The computer system of claim 8 , including instructions that cause the computer system to present to a user the identified at least one voice mail message and the identified at least one text message having text that includes the phrase.

13. A computer-implemented method, the method comprising:
receiving, via a first application, one or more voice mail messages, wherein at least one voice mail message is received from a first user;
receiving, via a second application, one or more instant messages, wherein at least one instant message is received from a second user, and wherein the second user is not associated with the first user;
receiving a phrase that includes one or more words of text;
identifying from a repository the at least one voice mail message and the at least one instant message as having text that includes the phrase, the repository storing text of the one or more voice mail messages;
grouping the identified at least one voice mail message and the identified at least one instant message having text that includes the phrase; and
presenting to a user the identified at least one voice mail message and the identified at least one instant message having text that includes the phrase.

14. The computer-implemented method of claim 13 , wherein the voice mail messages have metadata, the method further comprising:
identifying voice mail messages with the same metadata; and
grouping the identified voice mail messages with the same metadata.

15. The computer-implemented method of claim 14 , wherein grouping the voice mail messages with the same metadata further comprises grouping missed calls with the same metadata.

16. The computer-implemented method of claim 13 , wherein the phrase is user-defined.

17. The computer-implemented method of claim 1 , wherein the at least one instant message is received in a text format.

18. The computer-implemented method of claim 1 , further comprising:
identifying at least one email message having text that includes the phrase;
grouping the identified at least one voice mail message, at least one instant message, and at least one email message having text that includes the phrase.

19. The computer system of claim 8 , wherein grouping the identified at least one voice mail message and the identified at least one instant message having text that includes the phrase comprises displaying the at least one voice mail message and the at least one instant message in a thread.

20. The computer-implemented method of claim 13 , wherein grouping the identified at least one voice mail message and the identified at least one instant message ha

Assignees

• Microsoft Technology Licensing Llc

Inventors

• Stifelman Lisa J
• Cross Karen M
• Caplener Sarah
• Khurana Rajeev
• Sullivan Anne K
• Surapaneni Rao
• Ward Justin B
• Davis Angus

Classifications

• H04M3/48 Primary

  Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy · CPC title

• H04M3/5335 Primary

  Message type or catagory, e.g. priority, indication · CPC title

• H04M15/06

  Recording class or number of calling {, i.e. A-party} or called party {, i.e. B-party} · CPC title

• H04M3/5307

  for recording messages comprising any combination of audio and non-audio components · CPC title

• H04M3/533

  Voice mail systems · CPC title