Detecting and Measuring Network Route Reconvergence Using In-Band Data Probes
US-2015381446-A1 · Dec 31, 2015 · US
System and method for controlling lifespan of interaction requests
US9525640B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9525640-B2 |
| Application number | US-201414338333-A |
| Country | US |
| Kind code | B2 |
| Filing date | Jul 22, 2014 |
| Priority date | Jun 13, 2013 |
| Publication date | Dec 20, 2016 |
| Grant date | Dec 20, 2016 |
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Abstract
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An apparatus for controlling lifespan of interaction requests includes a processor and a memory, the memory storing instructions that when executed by the processor cause the processor to detect when an interaction request is being initiated for send from a communications appliance, server, or system, activate an interface on the appliance, server, or system for configuring a time to live (TTL) for the interaction request, cause, via the configuration, the interaction request to expire if not answered within the TTL life span, and cause, via the configuration, the TTL constraint applied to the interaction request to be lifted if the interaction is answered within the TTL life span.
First claim
Opening claim text (preview).
What is claimed is: 1. An apparatus comprising: a processor; and a memory coupled to the processor, the memory storing instructions that when executed by the processor cause the processor to: detect initiation of an interaction request between a communications appliance and a contact center; determine that a preselected constraint is associated with the interaction request, wherein the preselected constraint is associated with the interaction request prior to the initiation o…
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Electricity · mapped topic
Electricity · mapped topic
Electricity · mapped topic
Electricity · mapped topic
Electricity · mapped topic
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Frequently asked questions
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- What does patent US9525640B2 cover?
- An apparatus for controlling lifespan of interaction requests includes a processor and a memory, the memory storing instructions that when executed by the processor cause the processor to detect when an interaction request is being initiated for send from a communications appliance, server, or system, activate an interface on the appliance, server, or system for configuring a time to live (TTL)…
- Who is the assignee on this patent?
- Genesys Telecommunications Laboratories Inc
- What technology area does this patent fall under?
- Primary CPC classification H04L47/286. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Dec 20 2016 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).