Transaction preparation using mobile device

Patent metadata

Field	Value
Publication number	US-9508070-B2
Application number	US-201213690091-A
Country	US
Kind code	B2
Filing date	Nov 30, 2012
Priority date	Nov 30, 2012
Publication date	Nov 29, 2016
Grant date	Nov 29, 2016

Abstract

Embodiments of the invention are directed to systems, methods and computer program products for performing preliminary steps of a transaction on a mobile device. In some embodiments, a system is configured to: determine a user has entered a facility, wherein the user has a mobile device, and wherein the user is waiting to interact with at least one of an agent at or away from the facility or a computing device at the facility; communicate with the mobile device to determine a reason for the user's visit to the facility, the reason comprising a transaction intended to be executed by the user at the facility; transmit a form to the user's mobile device, the form being based on the intended transaction, and the form prompting the user to input information associated with the intended transaction; receive the user-filled form from the user's mobile device.

First claim

What is claimed is:

1. An apparatus for serving a user at a facility, the apparatus comprising:
a memory;
at least one processor; and
a module stored in the memory, wherein said module comprising computer instruction code executable by the at least one processor, and structured to cause said at least one processor to:
determine a user has entered a facility or is a predetermined distance from the facility, wherein the user has a mobile device, and wherein the user is waiting…

Assignees

• Bank Of America

Inventors

• Grigg David M
• Calman Matthew A
• Hanson Carrie Anne
• Warshawsky Marc Lance

Classifications

• G06Q20/3278

  Physics · mapped topic

• G06Q30/016 Primary

  Physics · mapped topic

• G06Q20/3224 Primary

  Physics · mapped topic