System and method for enabling hot-desking

Patent metadata

Field	Value
Publication number	US-9473544-B2
Application number	US-201213626232-A
Country	US
Kind code	B2
Filing date	Sep 25, 2012
Priority date	Sep 25, 2012
Publication date	Oct 18, 2016
Grant date	Oct 18, 2016

Abstract

A hot-desking application and methods of operating the same are described. The hot-desking application can be provisioned as an explicit sequenced application for all user addresses of record in addition to being provisioned as an implicit sequenced application for all of the possible hot-desk endpoint addresses. Through such provisioning, the hot-desking application can, among other things, allow for calls to be placed directly from a hot-desk endpoint but still show the user's address of record as the calling identity.

First claim

What is claimed is:

1. A method, comprising:
receiving, by a processor, a first message, the first message comprising a hot-desk number associated with a hot-desk endpoint, wherein the first message is to initiate an outbound call and wherein the hot-desk endpoint is shared by a plurality of different users that comprise a calling user;
determining, by the processor, that the hot-desk number has been associated with a calling user's address of record;
in response to determining that the hot-desk number has been associated with the calling user's address of record, changing, by the processor, the hot-desk number to a non-hot-desk number associated with the calling user's address of record for the outbound call, wherein the non-hot desk number is only associated with the calling user; and
in response to changing the hot-desk number with the calling user's address of record for the outbound call, the processor: looking up a communication preference for the calling user that identifies one or more applications and sequencing the one or more applications into a communication session of the first message.

2. The method of claim 1 , wherein the non-hot-desk number corresponds to the calling user's address of record.

3. The method of claim 2 , wherein the calling user's address of record is in one of an alphanumeric, E.164, or enterprise canonical numeric format.

4. The method of claim 1 , wherein the hot-desk number is changed by altering one of a From, Contact, or P-Asserted-Identity (PAI) header value in the first message.

5. The method of claim 4 , where the hot-desk number is changed by altering the From header value in the first message.

6. The method of claim 4 , where the hot-desk number is changed by altering the P-Asserted-Identity (PAI) value in the first message.

7. The method of claim 1 , wherein the one or more sequenced application is a plurality of sequenced applications that each use the user's address of record.

8. The method of claim 1 , wherein the one or more sequenced application are sequenced into a media path of the communication session.

9. A method, comprising:
receiving a first message, the first message comprising one of a To value or Request Uniform Resource Identifier (R-URI) that comprises a non-hot-desk number which is associated with an address of record for a called user;
determining that the called user's address of record is also associated with a hot-desk number;
in response to determining that the called user's address of record is associated with the hot-desk number, changing the one of the To value or R-URI to the hot-desk number; and
sequencing one or more applications for the called user in accordance with the called user's communication preferences, wherein each of the one or more applications for the called user are sequenced before the one of the To value or R-URI of the first message is changed to the hot-desk number and wherein the one or more sequenced applications are sequenced into a media path associated with the first message.

10. The method of claim 9 , wherein the non-hot-desk number corresponds to the called user's address of record.

11. The method of claim 10 , wherein the called user's address of record is in one of an alphanumeric, E.164, or enterprise canonical numeric format.

12. The method of claim 9 , wherein the first message is an INVITE message.

13. A non-transitory computer-readable medium comprising processor-executable instructions, the instructions comprising:
instructions to receive a first message and determine that the first message is originated by a hot-desk endpoint, wherein the first message is to initiate an outbound call;
instructions to route the first message to a hot-desk application in response to determining that the first message originated by the hot-desk;
instructions to change a hot-desk number to a non-hot-desk number associated with a calling user's address of record for the outbound call, wherein the non-hot desk number is only associated with the calling user; and
in response to changing the hot-desk number to the non-hot-desk number associated with the calling user's address of record for the outbound call: instructions to look up a communication preference for the calling user that identifies one or more applications and instructions to sequence the one or more applications into a communication session of the first message.

14. The computer-readable medium of claim 13 , wherein the first message is an INVITE message.

15. The computer-readable medium of claim 13 , wherein the first message is determined to be originated by the hot-desk endpoint by determining that the first message comprises an asserted identity value that equals the hot-desk number.

16. The computer-readable medium of claim 13 , wherein the hot-desk application corresponds to one of a Back-to-Back User Agent or a proxy.

17. The computer-readable medium of claim 13 , wherein the one or more sequenced application are sequenced into a media path of the communication session.

18. A communication system, comprising:
a hot-desk application that facilitates operations of a hot-desk endpoint; and
a communication server that:
receives a first message, the first message comprising a hot-desk number associated with a hot desk endpoint, wherein the first message is to initiate an outbound call and wherein the hot-desk endpoint is shared by a plurality of different users that comprise a calling user;
determines that the hot-desk number falls within a number range, wherein the number range comprises a plurality of numbers;
sequences the hot-desk application in response to the hot-desk number falling within the number range;
determines that the hot-desk number has been associated with a calling user's address of record;
in response to determining that the hot-desk number has been associated with the calling user's address of record, changes the hot-desk number to a non-hot-desk number associated with the calling user's address of record for the outbound call, wherein the non-hot desk number is only associated with the calling user; and
in response to changing the asserted identity of the hot-desk number to a non-hot-desk number associated with the calling user's address of record for the outbound call: looks up a communication preference for the calling user that identifies one or more applications and sequences the one or more applications into a communication session of the first message.

19. The system of claim 18 , wherein the hot-desk application is sequenced as one of a Back-to-Back User Agent or a proxy.

20. The system of claim 18 , wherein the one or more sequenced application are sequenced into a media path of the communication session.

Assignees

• Avaya Inc

Inventors

• Ezell Joel M
• Durney Stephen

Classifications

• H04L65/1053

  IP private branch exchange [PBX] functionality entities or arrangements (circuit switched PBXs H04M3/00) · CPC title

• H04L65/4025 Primary

  where none of the additional parallel sessions is real time or time sensitive, e.g. downloading a file in a parallel FTP session, initiating an email or combinational services · CPC title

• H04L65/1069 Primary

  Session establishment or de-establishment · CPC title

• H04L65/4015

  where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference · CPC title

• H04M3/42272

  whereby the subscriber registers to the terminals for personalised service provision · CPC title