Autonomous video conferencing system with virtual director assistance
US-2024414437-A1 · Dec 12, 2024 · US
Determining electronic media format when transferring a customer between specialists or amongst communication sources at a customer service outlet
US9467652B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9467652-B2 |
| Application number | US-201615041932-A |
| Country | US |
| Kind code | B2 |
| Filing date | Feb 11, 2016 |
| Priority date | Aug 15, 2014 |
| Publication date | Oct 11, 2016 |
| Grant date | Oct 11, 2016 |
How to read this patent
A practical reading order for non-experts. Skip the full description unless you need deep technical detail.
- Title
What the patent document calls the invention.
- Abstract
A short plain-language summary of the technical disclosure.
- Assignees and inventors
Who owns or filed the patent and who is credited as inventor.
- Key dates
Filing, priority, publication, and grant dates set the timeline.
- First independent claim
The legal scope of protection — read this for what is actually claimed.
- CPC / IPC classifications
Technology tags used to group this patent with similar filings.
- Citations and related patents
Prior art links and similar publications in this corpus.
Abstract
Official abstract text for this publication.
Systems, apparatus, and computer program products are provided for determining the media format for transferring a customer from customer between specialists and/or from one communication source to another communication source within a customer service outlet, such as a banking center or the like. For example, while a two-way video conference system may be used for communication between a customer and a remote specialist, in certain instances in which the customer requires transfer to another specialist (e.g., a specialist having a different specialty) other media formats, such as one-way live video conference, live audio-only conference, text chat or the like may be implemented.
First claim
Opening claim text (preview).
What is claimed is: 1. A method for selecting the media format when transferring a user between business knowledge sources, the method comprising: receiving, by a computing device processor, a request to transfer a user from a first specialist to a second specialist during an electronic communication session, in response to receiving the request, determining, by a computing device processor, a media format to implement for communication between the user and the second specialist…
Assignees
Inventors
Classifications
Physics · mapped topic
Physics · mapped topic
- H04N7/147Primary
Electricity · mapped topic
Electricity · mapped topic
Patent family
Related publications grouped by family.
External sources
Next steps
Free tools are coming soon. Tell us what you want to track and we'll notify you.
Frequently asked questions
Answers are generated from the same data shown on this page.
- What does patent US9467652B2 cover?
- Systems, apparatus, and computer program products are provided for determining the media format for transferring a customer from customer between specialists and/or from one communication source to another communication source within a customer service outlet, such as a banking center or the like. For example, while a two-way video conference system may be used for communication between a custo…
- Who is the assignee on this patent?
- Bank Of America
- What technology area does this patent fall under?
- Primary CPC classification H04N7/147. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Oct 11 2016 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).