Cross platform messaging

Patent metadata

Field	Value
Publication number	US-9438554-B2
Application number	US-201313788247-A
Country	US
Kind code	B2
Filing date	Mar 7, 2013
Priority date	Mar 8, 2012
Publication date	Sep 6, 2016
Grant date	Sep 6, 2016

Abstract

Described herein are methods and systems for displaying an email conversation similar to an instant message format by integrating aspects of an email system with an instant messaging interface. In one aspect, messages may be sent over existing email channels using email protocols through email servers and an email system (e.g., email client and/or email server) may identify the messages as cross-platform messages (CPM) based on whether the message body includes either no or only predefined content, or the message includes a predefined unique identifier. If a message is identified as a CPM then the message is treated similar to an instant message and may be displayed in a threaded view. In some embodiments, messages having content in the body may be treated as conventional email messages.

First claim

The invention claimed is:

1. A method, comprising:
receiving a plurality of email messages at a messaging application having a graphical user interface, wherein the graphical user interface of the messaging application comprises an instant messaging interface in a first display region displaying only instant messages and an email messaging interface in a second display region displaying only email messages, and wherein the first display region is discrete from the second display region; and
processing, by the messaging application, each of the plurality of email messages as either an email message or as an instance message by:
determining whether to process the email message as only an email message or only as an instant message,
displaying, by the messaging application, the email message in the email messaging interface if it is determined that the email message should be processed only as an email message, and
displaying, by the messaging application, text included in the email message within the instant message interface if it is determined that the email message should be processed only as an instant message,

wherein at least one of the plurality of email messages is processed by the messaging application as an email message, and at least one of the plurality of email messages is processed by the messaging application as an instant message, and wherein when a particular email message is processed as an instant message that particular email message is not also processed as an email message.

2. The method of claim 1 , wherein determining whether to process the email message as either an email message or as an instant message comprises determining that the email message is a subject-only message, and the text includes a subject field of the email message.

3. The method of claim 1 , wherein determining whether to process the email message as either an email message or as an instant message comprises determining that the email message includes only predefined content.

4. The method of claim 1 , wherein determining whether to process the email message as either an email message or as an instant message comprises determining that the email message includes a metadata tag.

5. The method of claim 1 , wherein the instant messaging interface further comprises a plurality of display regions, each display region including messages exchanged with a single sender.

6. The method of claim 1 , wherein determining whether to process the email message as either an email message or as an instant message is performed by an e-mail client.

7. The method of claim 1 , wherein the email message is a cross-platform message (CPM).

8. The method of claim 7 , wherein the email message includes a history of one or more CPMs sent between two or more users.

9. The method of claim 8 , wherein the email message was received at a CPM-capable client and sent from a non-CPM-capable client.

10. The method of claim 1 , further comprising:
indicating whether a sender of the email message is present.

11. An apparatus, comprising:
one or more processors; and
memory storing executable instructions configured to, when executed, cause the apparatus to:
receive a plurality of email messages by a messaging application having a graphical user interface, wherein the graphical user interface of the messaging application comprises an instant messaging interface in a first display region displaying only instant messages and an email messaging interface in a second display region displaying only email messages; and
processing, by the messaging application, each of the plurality of email messages as either an email message or as an instance message by:
determining whether to process the email message as only an email message or only as an instant message,
displaying, by the messaging application, the email message in the email messaging interface if it is determined that the email message should be processed only as an email message, and
display, by the messaging application, text included in the email message within the instant message interface if it is determined that the email message should be processed only as an instant message,

wherein at least one of the plurality of email messages is processed by the messaging application as an email message, and at least one of the plurality of email messages is processed by the messaging application as an instant message, and wherein when a particular email message is processed as an instant message that particular email message is not also processed as an email message.

12. The apparatus of claim 11 , wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message is a subject-only message, and the text includes a subject field of the email message.

13. The apparatus of claim 11 , wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message includes only predefined content.

14. The apparatus of claim 11 , wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message includes a metadata tag.

15. The apparatus of claim 11 , wherein the email message is a cross-platform message (CPM).

16. One or more non-transitory computer readable media storing executable instructions configured to, when executed, cause an apparatus to:
receive a plurality of email messages by a messaging application having a graphical user interface, wherein the graphical user interface of the messaging application comprises the instant messaging interface in a first display region displaying only instant messages and an email messaging interface in a second display region displaying only email messages; and
process, by the messaging application, each of the plurality of email messages as either an email message or as an instance message by:
determining whether to process the email message as only an email message or only as an instant message,
displaying, by the messaging application, the email message in the email messaging interface if it is determined that the email message should be processed only as an email message, and
displaying, by the messaging application, text included in the email message within the instant message interface if it is determined that the email message should be processed only as an instant message,

wherein at least one of the plurality of email messages is processed by the messaging application as an email message, and at least one of the plurality of email messages is processed by the messaging application as an instant message, and wherein when a particular email message is processed as an instant message that particular email message is not also processed as an email message.

17. The one or more computer readable media of claim 16 , wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message is a subject-only message, and the text includes a subject field of the email message.

18. The one or more computer readable media of claim 16 , wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message includes only predefined content.

19. The one or more computer readable media of claim 16 , wherein determining whether to process the email message as an email message or as an instant message comprises determinin

Assignees

• Citrix Systems Inc

Inventors

• Fleck Christopher
• Mcbride John
• Templeton Mark
• Anderson Nathan

Classifications

• H04L51/36 Primary

  Electricity · mapped topic

• G06Q10/107

  Computer-aided management of electronic mailing [e-mailing] · CPC title

• G06Q10/10

  Office automation; Time management · CPC title

• H04L51/043

  using or handling presence information · CPC title

• H04L51/56 Primary

  Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] · CPC title