Intelligent household system based on call centre and implementation method thereof

Patent metadata

Field	Value
Publication number	US-9425980-B2
Application number	US-201314426694-A
Country	US
Kind code	B2
Filing date	Jul 24, 2013
Priority date	Sep 6, 2012
Publication date	Aug 23, 2016
Grant date	Aug 23, 2016

Abstract

An intelligent household system based on a call center and an implementation method includes a subscriber registration component which is configured to achieve registration binding of a subscriber number and a home terminal corresponding to the subscriber number. The system further includes a call center which is configured to acquire a subscriber operation command and send the subscriber operation command to the home terminal corresponding to the subscriber number according to a binding relationship between the subscriber number and the home terminal. The system further includes a home terminal which is configured to execute the received subscriber operation command. The intelligent household system based on the call center and the implementation method essentially have no requirements for a subscriber side, monitor an intelligent household device based on a call center, and reduce the use threshold of subscribers.

First claim

What is claimed is:

1. An intelligent household system based on a call centre, the intelligent household system comprising:
a subscriber registration component, configured to achieve registration binding of a subscriber number and a home terminal corresponding to the subscriber number, and set up for a subscriber a voice/video navigation menu file to be called by the call centre;
the call centre, configured to acquire a subscriber operation command and send the subscriber operation command to the home terminal corresponding to the subscriber number according to a binding relationship between the subscriber number and the home terminal; and
the home terminal, configured to execute the received subscriber operation command;
wherein the call centre comprises an automatic service component, a voice/video menu conversion component, a media service component, and an interface control component, wherein
the automatic service component is configured to interact with a subscriber terminal, call a voice/video navigation menu corresponding a navigation menu selection instruction input from the media service component according to the navigation menu selection instruction input by a subscriber, and is further configured to generate the subscriber operation command according to the operation of the subscriber on the voice/video navigation menu and send the generated subscriber operation command to the interface control component;
the voice/video menu conversion component is configured to interact with the subscriber registration component to convert the voice/video navigation menu file obtained from the subscriber registration component into the voice/video navigation menu;
the media service component is configured to store the voice/video navigation menu to be called by the automatic service component; and
the interface control component is configured to send the received subscriber operation command to the home terminal corresponding to the subscriber number according to the binding relationship between the subscriber number and the home terminal.

2. The intelligent household system based on the call centre according to claim 1 , wherein the call centre further comprises:
a short-message instruction component which is configured to acquire a subscriber operation command sent by the subscriber via a short message and send the subscriber operation command to the interface control component.

3. The intelligent household system based on the call centre according to claim 1 , wherein the call centre further comprises:
a manual service agent which is configured, after the subscriber terminal establishes a connection with the automatic service component, to be activated according to the navigation menu selection instruction input by the subscriber, generate the subscriber operation command according to an operation instruction of the subscriber, and then send the subscriber operation command to the interface control component.

4. The intelligent household system based on the call centre according to claim 1 , wherein the home terminal comprises:
a control conversion component which is configured to parse the received subscriber operation command to acquire a target subscriber operation command and send the target subscriber operation command to a home routing gateway;
the home routing gateway which is configured to forward the target subscriber operation command to a household intelligent device corresponding to the target subscriber operation command according to preset routing information; and
the household intelligent device which is configured to execute the target subscriber operation command.

5. An implementation method of an intelligent household system based on a call centre, wherein the intelligent household system comprises a subscriber registration component, the call centre and a home terminal corresponded to a subscriber number, and the method comprises:
the subscriber registration component achieving registration binding between the subscriber number and the home terminal;
the call centre acquiring a subscriber operation command, and sending the subscriber operation command to the home terminal corresponding to the subscriber operation according to a binding relationship between the subscriber number and the home terminal corresponded to the subscriber number; and
the home terminal executing the received subscriber operation command;
wherein the subscriber registration component further sets up for a subscriber a voice/video navigation menu file to be called by the call centre;
the call centre comprises an automatic service component, a voice/video menu conversion component, a media service component, and an interface control component, wherein
the automatic service component interacts with a subscriber terminal, call a voice/video navigation menu corresponding to a navigation menu selection instruction input from the media service component according to the navigation menu selection instruction input by a subscriber, and is configured to generate the subscriber operation command according to the operation of the subscriber on the voice/video navigation menu and send the generated subscriber operation command to the interface control component;
the voice/video menu conversion component interacts with the subscriber registration component to convert the voice/video navigation menu file obtained from the subscriber registration component into the voice/video navigation menu;
the media service component stores the voice/video navigation menu to be called by the automatic service component; and
the interface control component sends the received subscriber operation command to the home terminal corresponding to the subscriber number according to the binding relationship between the subscriber number and the home terminal.

6. The implementation method of the intelligent household system based on the call centre according to claim 5 , wherein the call centre further comprises:
a short-message instruction component which is configured to acquire a subscriber operation command sent by the subscriber via a short message and send the subscriber operation command to the interface control component.

7. The implementation method of the intelligent household system based on the call centre according to claim 5 , wherein the call centre further comprises:
a manual service agent which is configured, after the subscriber terminal establishes a connection with the automatic service component, to be activated according to the navigation menu selection instruction input by the subscriber, generate the subscriber operation command according to an operation instruction of the subscriber, and then send the subscriber operation command to the interface control component.

8. The implementation method of the intelligent household system based on the call centre according to claim 5 , wherein the home terminal comprises:
a control conversion component which is configured to parse the received subscriber operation command to acquire a target subscriber operation command and send the target subscriber operation command to a home routing gateway;
the home routing gateway which is configured to forward the target subscriber operation command to a household intelligent device corresponding to the target subscriber operation command according to preset routing information; and
the household intelligent device which is configured to execute the target subscriber operation command.

Assignees

• Zte Corp

Inventors

• Lai Yongsen
• Wu Weiwei

Classifications

• H04L12/2816 Primary

  Controlling appliance services of a home automation network by calling their functionalities (arrangements in telecontrol or telemetry systems for selectively calling a substation from a main station; in which substation desired apparatus is selected for applying a control signal thereto or for obtaining measured values therefrom H04Q9/00) · CPC title

• H04W4/14

  Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD] · CPC title

• H04W4/18

  Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals · CPC title

• H04L2012/2841

  Wireless · CPC title

• H04M1/72533

  Electricity · mapped topic