Order receiving system and order receiving method

Patent metadata

Field	Value
Publication number	US-9424602-B2
Application number	US-201213686064-A
Country	US
Kind code	B2
Filing date	Nov 27, 2012
Priority date	Nov 30, 2011
Publication date	Aug 23, 2016
Grant date	Aug 23, 2016

Abstract

The present invention provides an order receiving system includes an order receiving unit that receives an order for an item from a customer terminal; an information obtaining unit that obtains reference information for determining a condition for starting preparation for provision of the item; a start condition setting unit that sets the condition for starting preparation for provision of the item whose order has been received by the order receiving unit, based on a content of the order and the reference information; and a condition determining unit that determines, after receiving the order for the item by the order receiving unit, whether the condition determined by the start condition setting unit is satisfied. When the condition determining unit determines that the condition is satisfied, the transmitting unit of the wireless center module transmits a preparation start instruction signal to the wireless headset.

First claim

What is claimed is:

1. An order receiving system that receives an order for an item requiring preparation time for provision, the order including an onsite order received from an operator at a site where the item is utilized and a remote order received over a public communication network, the order receiving system supporting start of preparation of items both in the onsite order and the remote order, comprising:
a receiver that receives the remote order for the item from a customer terminal, which is connected to the order receiving system via the public communication network, and reference information, which determines a condition for starting preparation of the remote order, from the customer terminal;
an input device provided at the site that receives the onsite order that is input by the operator at the site;
a storage that stores the remote order and the input onsite order;
a display that includes a remote order display area, in which the remote order is displayed and the input onsite order is not displayed, and an onsite order display area, in which both the remote order and the input onsite order are displayed; and
an order manager that
displays the input onsite order, input via the input device, in the onsite order display area on the display;
displays the remote order, received by the receiver over the public communication network, in the remote order display area on the display;
sets the condition for starting preparation of the remote order, based on the remote order and the reference information;
determines, after receiving the remote order by the receiver, whether the set condition is satisfied for the remote order;
changes an area on which the remote order is displayed from the remote order display area to the onsite order display area on the display, when it is determined that the set condition is satisfied for the remote order; and
prohibits the remote order from being canceled, when the area on which the remote order is displayed is changed from the remote order display area to the onsite order display area on the display.

2. The order receiving system according to claim 1 , wherein the order manager changes the remote order displayed on the onsite order display area, in a different display mode from a display mode of the input onsite order received by the input device.

3. The order receiving system according to claim 1 , wherein
the condition comprises arrival of a beginning of a preparation start time for providing the item of the remote order,
the reference information comprises location information of the customer terminal having placed the remote order,
the order manager calculates the preparation start time based on a content of the remote order received by the receiver and the location information, and
the order manager determines whether a current time has reached the preparation start time.

4. The order receiving system according to claim 1 , wherein
the condition comprises that the customer terminal has reached a predetermined preparation area,
the reference information comprises a content of the remote order received by the receiver and location information of the customer terminal having placed the remote order,
the order manager sets the preparation area based on the content of the remote order received by the receiver, and
the order manager determines whether the customer terminal has entered the preparation area, based on the location information of the customer terminal.

5. The order receiving system according to claim 1 , wherein the display does not display the onsite order input via the input device, in the remote order display area.

6. The order receiving system according to claim 1 , further comprising:
a headset; and
a transmitter that transmits a signal, instructing starting preparation of the item of the remote order, to the headset, when it is determined that the set condition is satisfied.

7. The order receiving system according to claim 1 , further comprising:
a headset including a speaker; and
a transmitter that transmits a beep sound to the headset, when it is determined that the set condition is satisfied,
wherein the speaker of the headset outputs the beep sound when the beep sound is received from the transmitter.

8. The order receiving system according to claim 7 , wherein the headset includes a lamp, and the headset turns the lamp on and off, when the beep sound is received from the transmitter.

9. The order receiving system according to claim 1 , wherein the remote order is prohibited to be canceled by charging full amount of payment.

10. The order receiving system according to claim 1 , wherein
when the receiver receives the remote order, the order manager calculates a preparation start time based on the remote order, sets a preparation area, the preparation area indicating an area that allows preparation of the item of the remote order to be completed immediately before an arrival of the customer if the preparation of the item of the remote order starts when the customer terminal enters the preparation area,
the order receiving system further includes a transmitter that transmits the information on the preparation area to the customer terminal, to enable the customer terminal to monitor whether the customer terminal has entered the preparation area and to transmit a notification indicating that the customer terminal has entered the preparation area as a result of the monitoring,
the order manager determines whether a current time reaches the preparation start time,
after it is determined that the current time reaches the preparation time, the order manager determines whether the receiver has received the notification indicating that the customer terminal has entered the preparation area,
when it is determined that the notification has been received by the receiver, the order manager changes the area on which the remote order is displayed from the remote order display area to the onsite order display area.

11. The order receiving system according to claim 1 , wherein
when the receiver receives the remote order, the order manager calculates a preparation start time based on the remote order, sets a first area and a second area, the first area indicating a preparation area that allows preparation of the item of the remote order to be completed immediately before an arrival of the customer if the preparation of the item of the remote order starts when the customer terminal enters the preparation area, the second area being greater than the first area,
the order receiving system further includes a transmitter that transmits information on the first area and the second area to the customer terminal, to enable the customer terminal to enable the customer terminal to monitor whether the customer terminal has entered the first and second areas, and to transmit notifications indicating that the customer terminal enters the first area and the second area based on the monitoring;
the order manager determines whether the customer terminal enters the second area, and then determines whether the customer terminal enters the first area, based on the notifications transmitted from the customer terminal;
when the order manager determines that the customer terminal enters the first area, the transmitter transmits a request to the customer terminal to enable the customer terminal to continuously transmit a position of the customer terminal to the order receiving system, and the order manager changes the area on which the remote order is displayed from the remote order display area to the onsite order display area on the display.

12. The order receiving system according to claim 1 , wherein the remote o

Assignees

• Panasonic Corp
• Panasonic Ip Man Co Ltd

Inventors

• Taniguchi Shouhei
• Kitago Ryosuke
• Fukutsuka Hirotaka
• Tanaka Akinobu

Classifications

• G06Q30/00

  Commerce · CPC title

• G06Q30/0635 Primary

  replenishment orders; recurring orders · CPC title

• G06Q10/087

  Inventory or stock management, e.g. order filling, procurement or balancing against orders · CPC title

• G06Q50/12

  Hotels or restaurants · CPC title