Information processing apparatus, information processing method, and information processing system

Patent metadata

Field	Value
Publication number	US-9386279-B2
Application number	US-201314100522-A
Country	US
Kind code	B2
Filing date	Dec 9, 2013
Priority date	Dec 10, 2012
Publication date	Jul 5, 2016
Grant date	Jul 5, 2016

Abstract

An information processing apparatus includes a receiving unit receiving data input to one or more apparatuses; a data storage unit storing the data with a determined display position thereof in a display screen; a log storage unit storing a data change as a log; an association unit monitoring a communication status of a communication with the one or more apparatuses, and associating information indicating an apparatus where a communication error occurs and a timing when the communication occurs with the log; a recording unit recording video of the data change displayed in the display screen from when the communication error occurs until when the communication is recovered for an apparatus; and a transmission unit transmitting the video from an event when the communication error occurs until an event when the communication is recovered and the log to the apparatus.

First claim

What is claimed is:

1. An information processing apparatus comprising:
a memory storing computer-readable instructions;
one or more processors configured to execute the computer-readable instructions such that the one or more processors are configured to perform operations including,
receiving data input to one or more apparatuses, the input data identifying one or more notes,
storing the input data with one or more determined display positions of the one or more notes on a display screen,
storing a plurality of data changes as a log such that each of the plurality of stored data changes,
identifies a note, from among the one or more notes, and
indicates a change in a manner in which the identified note is being displayed on the display screen,

monitoring a communication status of a communication with the one or more apparatuses, and associate information indicating an apparatus where a communication error occurs or an apparatus where the communication is recovered from the communication error and a timing when the communication error occurs or when the communication is recovered from the communication error with the log,
recording video of the plurality of data changes displayed in the display screen from when the communication error occurs until when the communication is recovered for an apparatus, and
when a request for acquiring the video from an apparatus where the communication is recovered is received, transmitting the video from an event when the communication error occurs until an event when the communication is recovered along with the log to the apparatus.

2. An information processing apparatus according to claim 1 , wherein the one or more processors are configured to execute the computer-readable instructions such that the one or more processors are configured to,
record voice in association with the video, and
transmit the log, the video, and voice from the event when the communication error occurs until the event when the communication is recovered to the apparatus.

3. An information processing apparatus according to claim 1 , wherein the one or more processors configured to execute the computer-readable instructions such that the one or more processors are configured to store a time of the data change using a displayed time in the video.

4. An information processing apparatus according to claim 1 ,
wherein the input data refers to a sticky note data, and
wherein the sticky note data displayed in the display screen is movable in the display screen.

5. A computer-executable information processing method comprising:
receiving data input to one or more apparatuses, the input data identifying one or more notes;
storing the input data with one or more determined display positions of the one or more notes on a display screen;
storing a plurality of data changes as a log such that each of the plurality of stored data changes,
identifies a note, from among the one or more notes, and
indicates a change in a manner in which the identified note is being displayed on the display screen;

monitoring a communication with the one or more apparatuses, and associating information indicating an apparatus where a communication error occurs or an apparatus where the communication is recovered from the communication error and a timing when the communication error occurs or when the communication is recovered from the communication error with the log,
recording video of the plurality of data changes displayed in the display screen from when the communication error occurs until when the communication is recovered from the communication error for an apparatus; and
when a request for acquiring the video from an apparatus where the communication is recovered from the communication error is received, transmitting the video from an event when the communication error occurs until an event when the communication is recovered along with the log to the apparatus.

6. An information processing system including a plurality of information processing apparatuses, including a first information processing apparatus, connected to each other via a network,
wherein the first information processing apparatus includes,
a first memory storing first computer-readable instructions;
one or more first processors configured to execute the first computer-readable instructions such that the one or more processors are configured to perform operations including,
receiving data input to one or more information processing apparatuses, the input data identifying one or more notes,
storing the input data with one or more determined display positions of the one or more notes on a display screen,
storing a plurality of data changes as a log such that each of the plurality of stored data changes,
identifies a note, from among the one or more notes, and
indicates a change in a manner in which the identified note is being displayed on the display screen,

monitoring a communication status of a communication with the one or more apparatuses, and associate information indicating an apparatus where a communication error occurs or an apparatus where the communication is recovered from the communication error and a timing when the communication error occurs or when the communication is recovered from the communication error with the log,
recording video of the plurality of data changes displayed in the display screen from when the communication error occurs until when the communication is recovered for an apparatus, and
when a request for acquiring the video from an apparatus where the communication is recovered is received, transmitting the video from an event when the communication error occurs until an event when the communication is recovered along with the log to the apparatus, and

wherein at least one of the one or more information processing apparatuses includes,
a second memory storing second computer-readable instructions;
one or more second processors configured to execute the second computer-readable instructions such that the one or more processors are configured to perform operations including,
inputting data,
transmitting the input data to the first information processing apparatus, and
when the video and the log are received from the first information processing apparatus, playing back the video based on the log.

7. An information processing system according to claim 6 , wherein the one or more second processors are configured to execute the second computer-readable instructions such that the one or more second processors are configured to store the input data while the communication error with the first information processing apparatus occurs.

Assignees

• Sumiyoshi Shinichi
• Yamashita Tetsuo
• Hasegawa Fumihiro
• Oda Miyuki
• Ohta Yuusuke
• Kihara Yuka
• Itoh Masahiko
• Ricoh Co Ltd

Inventors

• Sumiyoshi Shinichi
• Yamashita Tetsuo
• Hasegawa Fumihiro
• Oda Miyuki
• Ohta Yuusuke
• Kihara Yuka
• Itoh Masahiko

Classifications

• H04L43/0823

  Errors, e.g. transmission errors · CPC title

• G06F11/0709

  in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems · CPC title

• H04L51/34

  Electricity · mapped topic

• H04L51/30

  Electricity · mapped topic

• G06F11/0769

  Readable error formats, e.g. cross-platform generic formats, human understandable formats · CPC title