Emergency server access for offline users

Patent metadata

Field	Value
Publication number	US-9350733-B2
Application number	US-201113290551-A
Country	US
Kind code	B2
Filing date	Nov 7, 2011
Priority date	Nov 7, 2011
Publication date	May 24, 2016
Grant date	May 24, 2016

Abstract

A method and system for emergency server access to offline users may include one or more computing devices receiving a request for offline access of data. The request for offline access of data may contain information to identify the offline user and specific data. An action to provide the specific data may be determined responsive to the identification of the offline user. The action may be executed responsive to the determination. The specific data may be transmitted.

First claim

What is claimed is:

1. A method comprising:
receiving, by one or more computing devices, a request for offline access of data accessible on a network, wherein the request for offline access of data contains information to identify the offline user and a request for specific data, wherein the network is not accessible by the offline user, wherein the request for offline access of data is received from one of a third party authorized user on behalf of the offline user via a proxy email sent from a third party email account and the offline user via the proxy email sent from the third party email account, wherein at least one of the third party authorized user and the offline user generates the request for offline access from the proxy email, wherein the proxy email requesting offline access of data is sent from the third party email account with a secondary email address to an email account of the network that is not accessible by the offline user, and wherein an email server of the network that is not accessible by the offline user authenticates the identification of the offline user from the information in the proxy email requesting offline access of data;
determining, responsive to the identification of the offline user, an action to provide the specific data;
executing the action responsive to the determination, including determining that the specific data includes sensitive/confidential data, requesting approval from an appropriate individual, and receiving approval from the appropriate individual; and
transmitting the specific data from the network to the offline user.

2. The method of claim 1 , wherein the information to identify the offline user is pre-designated by the offline user and is one of a user name, an email address, and phone number.

3. The method of claim 1 , wherein the third party authorized user has limited access to the specific data.

4. The method of claim 1 , further comprising authenticating the offline user.

5. The method of claim 1 , further comprising generating a response to the request for offline access using a pre-configured format.

6. The method of claim 5 , wherein the pre-configured format is one or more of a portable document format, limitation defined by time, limitation defined by size, limitation defined by field, and automatically copying the offline user in the response.

7. The method of claim 1 , further comprising receiving user preferences for offline access.

8. The method of claim 7 , wherein the user preferences include one or more of a summary email, a detailed email, a snapshot of a calendar, recent calendar events, and generating a voicemail using a text-to-speech tool.

9. The method of claim 1 , wherein the action comprises one or more of triggering a workflow, retrieving the specific data, and querying for the specific data.

10. A computing system comprising:
at least one processor;
at least one memory architecture couple with the at least one processor;
a first software module executable by the at least one processor and the at least one memory architecture, wherein the first software module is configured to receive, by one or more computing devices, a request for offline access of data accessible on a network, wherein the request for offline access of data contains information to identify the offline user and a request for specific data, wherein the network is not accessible by the offline user, wherein the request for offline access of data is received from one of a third party authorized user on behalf of the offline user via a proxy email sent from a third party email account and the offline user via the proxy email sent from the third party email account, wherein at least one of the third party authorized user and the offline user generates the request for offline access from the proxy email, wherein the proxy email requesting offline access of data is sent from the third party email account with a secondary email address to an email account of the network that is not accessible by the offline user, and wherein an email server of the network that is not accessible by the offline user authenticates the identification of the offline user from the information in the proxy email requesting offline access of data;
a second software module executable by the at least one processor and the at least one memory architecture, wherein the second software module is configured to determine, responsive to the identification of the offline user, an action to provide the specific data;
a third software module executable by the at least one processor and the at least one memory architecture, wherein the third software module is configured to execute the action responsive to the determination, including determining that the specific data includes sensitive/confidential data, requesting approval from an appropriate individual, and receiving approval from the appropriate individual; and
a fourth software module executable by the at least one processor and the at least one memory architecture, wherein the fourth software module is configured to transmit the specific data from the network to the offline user.

11. The computing system of claim 10 , wherein the information to identify the offline user is pre-designated by the offline user and is one of a user name, an email address, and phone number.

12. The computing system of claim 10 , wherein the third party authorized user has limited access to the specific data.

13. The computing system of claim 10 , further comprising a fifth software module executable by the at least one processor and the at least one memory architecture, wherein the fifth software module is configured to authenticate the offline user.

14. The computing system of claim 10 , further comprising a sixth software module executable by the at least one processor and the at least one memory architecture, wherein the sixth software module is configured to generate a response to the request for offline access using a pre-configured format.

15. The computing system of claim 14 , wherein the pre-configured format is one or more of a portable document format, limitation defined by time, limitation defined by size, limitation defined by field, and automatically copying the offline user in the response.

16. The computing system of claim 10 , further comprising a seventh software module executable by the at least one processor and the at least one memory architecture, wherein the seventh software module is configured to receive user preferences for offline access.

17. The computing system of claim 16 , wherein the user preferences include one or more of a summary email, a detailed email, a snapshot of a calendar, recent calendar events, and generating a voicemail using a text-to-speech tool.

18. The computing system of claim 10 , wherein the action comprises one or more of triggering a workflow, retrieving the specific data, and querying for the specific data.

19. A computer program product residing on a non-transitory computer readable storage medium having a plurality of instructions stored thereon, which, when executed by a processor, cause the processor to perform operations comprising:
receiving, by one or more computing devices, a request for offline access of data accessible on a network, wherein the request for offline access of data contains information to identify the offline user and a request for specific data, wherein the network is not accessible by the offline user, wherein the request for offline access of data is received from one of a third party authorized user on behalf of the offlin

Assignees

• O'Sullivan Patrick Joseph
• Raguillat Fred
• Stern Edith Helen
• Willner Barry E
• IBM

Inventors

• O'Sullivan Patrick Joseph
• Raguillat Fred
• Stern Edith Helen
• Willner Barry E

Classifications

• H04L63/08

  for authentication of entities (cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32) · CPC title

• H04L63/10 Primary

  for controlling access to devices or network resources · CPC title

• H04L51/22

  Electricity · mapped topic

• H04W4/22

  Electricity · mapped topic

• H04L51/42

  Mailbox-related aspects, e.g. synchronisation of mailboxes · CPC title