Method and apparatus to collect, analyze, and utilize network data

Patent metadata

Field	Value
Publication number	US-9319535-B2
Application number	US-201313927024-A
Country	US
Kind code	B2
Filing date	Jun 25, 2013
Priority date	Jun 25, 2013
Publication date	Apr 19, 2016
Grant date	Apr 19, 2016

Abstract

A method of providing enhanced mobile communications services through collecting, analyzing, and utilizing cellular network data is described. The method configures an intelligence engine based on a set of rules. The method receives the set of rules through a user interface or generates the set of rules through performing an analysis on the network data by the intelligence engine. The method receives network data events and correlates the received network data events. The intelligence engine determines an action in response to a correlated network data event. The action includes sending a text message or email containing an offer to a mobile communications services subscriber, or updating a database. The method then performs the action.

First claim

We claim:

1. A method of providing an enhancement to mobile communication service, the method comprising:
monitoring network and non-network data by an interoperations system coupled between a plurality of mobile cellular network operators to provide roaming services and accounting for the roaming, the interoperations system not integrated with any of the mobile cellular network operators, the monitoring including receiving network data events from the plurality of mobile cellular network operators comprising:
network signaling and usage records including one or more of Diameter, General Packet Radio Service (GPRS) protocol data including one or more of GTPu and GTP-C, Signaling System No. 7 protocol (SS7) data, RADIUS records, data clearinghouse (DCH) data, and
non-network data including one or more of: subscriber profile data, subscriber billing data, mobile device application data;

correlating the received data events;
determining in real-time an action to be taken in response to a correlated data event based on a set of rules; and
performing the action, where the action may be directed at one or more of the mobile cellular network operator, a mobile subscriber of the mobile cellular network operator, and a corporate enterprise user.

2. The method of claim 1 , wherein the network data includes one or more of: mobile communications usage record, and a request for information, and wherein the monitoring is performed by an interoperations system, which provides interoperation between the plurality of mobile network operators.

3. The method of claim 1 , wherein the action comprises one or more of: sending a message with an offer to the mobile subscriber, sending a message with a recommendation to the mobile subscriber, sending a message with usage statistics to the mobile subscriber, sending a message with a status update to the mobile subscriber, sending an alert to the mobile cellular network operator, or automated troubleshooting of a mobile communication related problem.

4. The method of claim 1 further comprising configuring an intelligence engine based on the set of rules, wherein the action is determined by the intelligence engine.

5. The method of claim 4 , further comprising:
receiving the set of rules from a user with a proper level of authority.

6. The method of claim 4 , further comprising:
providing a set of user interfaces for the user with the proper level of authority, the user interfaces adjustable for a level of complexity based on an identity of the user.

7. The method of claim 4 , further comprising receiving the set of rules for analyzing historical data received by the intelligence engine.

8. The method of claim 7 , further comprising:
correlating the historical data with current data to identify anomalies.

9. The method of claim 1 , further comprising:
receiving additional data events not related to mobile communications, the data events selected from among: enterprise customer relationship management data, subscriber purchasing history, subscriber purchase preferences, subscriber purchase patterns, and subscriber wireless network usage.

10. A system comprising:
an interoperations system that enables roaming and accounting for the roaming, between a plurality of cellular network operators;
real-time intelligence system integrated into the interoperations system, to provide an enhanced platform, the real-time intelligence system comprising:
a database to store historical mobile communications network data, received passively from the plurality of cellular network operators, the network data events comprising one or more of: network signaling and usage records—including one or more Diameter, General Packet Radio Service (GPRS) protocol data including one or more of GTPu and GTP-C, Signaling System No. 7 protocol (SS7) data, RADIUS records, and data clearinghouse (DCH) data;
an event distributor to receive real-time data events from a plurality of sources including one or more of: subscriber profile data, subscriber billing data, and mobile device application data; and
an intelligence engine to analyze the historical mobile communications network data stored in the database, wherein the intelligence engine is configured by a set of rules, wherein the intelligence engine determines an action in response to a real-time data event received by the event distributor based on the set of rules and the analysis of the historical mobile communication network data, the action directed at one or more of the plurality of cellular mobile network operators, a mobile subscriber to one of the plurality of cellular mobile network operators, and a corporate enterprise user.

11. The system of claim 10 , wherein the system further comprises a data adaptor to collect and correlate real-time data events.

12. The system of claim 10 , wherein the intelligence engine sends the determined action to an application program to perform the action.

13. The system of claim 10 , wherein the intelligence engine receives application data from a plurality of application programs, wherein the intelligence engine determines the action in response to the real-time data event further based on the received application data.

14. The system of claim 10 , wherein the action comprises a customer care communication, the customer care communication comprising one or more of: sending an offer to alter a mobile subscription plan to the mobile subscriber, sending a recommendation to the mobile subscriber, sending an alert regarding usage to the mobile subscriber, or sending an alert regarding network availability to the mobile subscriber.

15. The system of claim 10 , further comprising:
a downloadable mobile application provided to the subscriber, the downloadable mobile application enabling communication between the subscriber and the mobile network operator to send real-time data events and collected user data to the event distributor.

16. A system comprising:
an interoperation provider enabling interoperation between a plurality of cellular mobile operators by enabling roaming and accounting for the roaming between the cellular mobile operators, the interoperation provider collecting data from the plurality of mobile operators;
a real-time intelligence system to receive data from the interoperation provider, the real-time intelligence system comprising:
a database to store historical mobile communications network data;
an event distributor to receive real-time data events from a plurality of sources; and
an intelligence engine to analyze the real-time data events in view of the historical mobile communications network data stored in the database, wherein the intelligence engine is configured by a set of rules, wherein the intelligence engine determines an action in response to a real-time data event received by the event distributor based on the set of rules, and the analysis of the historical mobile communication network data and real-time data events and process responses, such as present an offer or collect an opt-in response.

17. The system of claim 16 , further comprising:
a mobile application provided to a subscriber, the mobile application receiving data from the real-time intelligence system, enabling improved communication with the subscriber.

18. The system of claim 17 , wherein the improved communication comprises one or more of: alerting the subscriber when usage is above a threshold, providing offers to alter the user's subscriber plan based on actual usage pattern to the user, providing usage recommendations to the subscriber, alerting the subs

Assignees

• Syniverse Technologies Llc

Inventors

• Irwin Scott Andrew
• Moore John Greer
• Boucher Robert Wayne
• Dimperio Michael J
• Vaughan Maria F
• Teotino Paolo

Classifications

• H04M15/49

  Connection to several service providers · CPC title

• H04M15/59 Primary

  based on real time · CPC title

• H04M15/8038

  Roaming or handoff · CPC title

• H04M15/58

  based on statistics of usage or network monitoring · CPC title

• H04M15/60

  based on actual use of network resources · CPC title