Method and system for configuring information regarding processing of calls involving a party

Patent metadata

Field	Value
Publication number	US-9319518-B2
Application number	US-99367906-A
Country	US
Kind code	B2
Filing date	Dec 22, 2006
Priority date	Dec 22, 2006
Publication date	Apr 19, 2016
Grant date	Apr 19, 2016

Abstract

A method implemented by a network entity. The method comprises identifying a previously-originated call involving a party. The method also comprises receiving information regarding processing of a potential future call related to the previously-originated call. The method further comprises using the information regarding processing of a potential future call related to the previously-originated call to cause configuration of call processing information associated with the party. Also provided is a configuration entity for implementing the method.

First claim

The invention claimed is:

1. A method implemented by a network entity, said method comprising:
receiving from a communication device an indication of a desire to provide information regarding processing of potential future calls related to a previously-originated call;
identifying a call record of the previously-originated call from a plurality of call records, each of the plurality of call records associated with a respective previous call and storing call processing information regarding one or more call processing operations performed to process the respective call;
receiving from the communication device modification information regarding processing of a potential future call related to the previously-originated call and specifying how one or more call processing operations should be performed; and
modifying the call processing information using the received modification information so that a potential future call related to the previously-originated call is processed based on the modified call processing information.

2. A method as claimed in claim 1 , wherein the call processing information comprises telephony feature information.

3. A method as claimed in claim 1 , wherein receiving the modification information comprises:
receiving at least one signal; and
processing the at least one signal to obtain the modification information.

4. A method as claimed in claim 3 , wherein processing the at least one signal comprises applying speech recognition to the at least one signal to obtain the modification information.

5. A method as claimed in claim 1 , wherein receiving the modification information comprises:
receiving data generated by a data network browser; and
processing the data to obtain the modification information.

6. A method as claimed in claim 1 , wherein receiving the modification information comprises:
receiving at least one electronic message; and
processing the at least one electronic message to obtain the modification information.

7. A method as claimed in claim 6 , wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

8. A method as claimed in claim 1 , wherein identifying the call record of the previously-originated call comprises identifying an in-progress call or identifying a most recently terminated call.

9. A method as claimed in claim 1 , wherein identifying the call record of the previously-originated call comprises:
receiving information enabling identification of the previously-originated call; and
using the information enabling identification of the previously-originated call to identify the previously-originated call.

10. A method as claimed in claim 9 , wherein receiving the information enabling identification of the previously-originated call comprises:
receiving data generated by a data network browser; and
processing the data to obtain the information enabling identification of the previously originated call.

11. A method as claimed in claim 9 , wherein receiving the information enabling identification of the previously-originated call comprises:
receiving at least one electronic message; and
processing the at least one electronic message to obtain the information enabling identification of the previously-originated call.

12. A method as claimed in claim 11 , wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

13. A method as claimed in claim 1 , wherein identifying the previously-originated call comprises consulting a database to identify the previously-originated call.

14. A method as claimed in claim 1 , further comprising, prior to receiving the modification information, providing the call processing information regarding one or more call processing operations performed to process the previously-originated call of the identified call record.

15. A method as claimed in claim 14 , wherein providing the call processing information comprises causing transmission of at least one voice message conveying the call processing information.

16. A method as claimed in claim 14 , wherein providing the call processing information comprises causing display of at least one graphical element conveying the call processing information.

17. A method as claimed in claim 14 , wherein providing the call processing information comprises causing transmission of at least one electronic message conveying the call processing information.

18. A method as claimed in claim 17 , wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

19. A method as claimed in claim 14 , wherein providing the call processing information comprises accessing a database to derive the call processing information.

20. A method as claimed in claim 1 , wherein modifying the call processing information using the received modification information comprises accessing a database.

21. A method as claimed in claim 1 , further comprising, prior to receiving the indication of the desire to provide information regarding processing potential further calls, enabling a user to express the desire to provide information regarding processing of potential future calls.

22. A method as claimed in claim 21 , wherein enabling the user comprises causing transmission of a voice message eliciting from the user the indication of the desire to provide the information regarding processing of the potential future calls.

23. A method as claimed in claim 21 , wherein enabling the user comprises causing transmission of a signal to cause display of at least one graphical element eliciting from the user the indication of the desire to provide the information regarding processing of the potential future calls.

24. A method as claimed in claim 21 , wherein enabling the user comprises being attentive to receipt of a signal indicative of the desire of the user to provide the information regarding processing of the potential future calls.

25. A method as claimed in claim 21 , wherein enabling the user comprises causing transmission of at least one electronic message eliciting from the user the indication of the desire to provide information regarding processing of the potential future calls.

26. A method as claimed in claim 25 , wherein each of the at least one electronic message is one of an email message, an instant messaging message, and a text message.

27. A configuration entity comprising:
a communication unit operative for:
receiving from a communication device an indication of a desire to provide information regarding processing of potential future calls related to a previously-originated call;
identifying a call record of the previously-originated call from a plurality of call records, each of the plurality of call records associated with a respective previous call and storing call processing information regarding one or more call processing operations performed to process the respective call;
receiving from the communication device modification information regarding processing of a potential future call related to the previously-originated call and specifying how one or more call processing operations should be performed; and
a configuration unit operative for modifying the call processing information using the received modification information so that a potential future call

Assignees

• Clark David William
• Arsenault Jonathan Allan
• Dawson Jeffrey William
• Wolf Eric John
• Bce Inc

Inventors

• Clark David William
• Arsenault Jonathan Allan
• Dawson Jeffrey William
• Wolf Eric John

Classifications

• H04M2201/40

  using speech recognition · CPC title

• H04M3/42153 Primary

  by subscriber · CPC title

• H04M3/436

  Arrangements for screening incoming calls {, i.e. evaluating the characteristics of a call before deciding whether to answer it (based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54)} · CPC title

• H04M3/54

  Arrangements for diverting calls for one subscriber to another predetermined subscriber {(based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308)} · CPC title