Dynamically determining an external systems management application to report system errors

Patent metadata

Field	Value
Publication number	US-9317355-B2
Application number	US-201414291586-A
Country	US
Kind code	B2
Filing date	May 30, 2014
Priority date	Jan 31, 2014
Publication date	Apr 19, 2016
Grant date	Apr 19, 2016

Abstract

Systems, methods, and computer program products to perform an operation comprising, responsive to an occurrence of an error on a computing system, selecting, based on one or more policy attributes, a first systems management application from a plurality of systems management applications registered to manage the computing system, generating an event notification including an identifier for the first systems management application, and transmitting the event notification to the first systems management application for reporting to a remote service.

First claim

What is claimed is:

1. A method, comprising:
responsive to an occurrence of an error on a computing system, selecting, based on one or more policy attributes, a first systems management application from a plurality of systems management applications registered to manage the computing system;
generating an event notification including an identifier for the first systems management application; and
transmitting the event notification to the first systems management application for reporting to a remote service.

2. The method of claim 1 , wherein more than one of the plurality of systems management applications are capable of reporting the event notification to the remote service, wherein the policy attributes comprise: (i) a manufacturer of a component experiencing the error, (ii) a workload balance of each systems management application, (iii) user-specified selection policies, (iv) one or more features of each application, (v) average historical response times for each systems management application, (vi) a reliability score of each application indicating whether the systems management application successfully reported previous events, (vii) an availability of each systems management application, and (viii) a solution environment of the computing system.

3. The method of claim 1 , wherein the event notification is transmitted to each of the plurality of systems management applications, wherein each of the plurality of systems management applications is associated with a respective identifier, wherein each of the plurality of systems management applications does not report the event notification unless the identifier included in the event notification matches the respective identifier.

4. The method of claim 1 , further comprising:
upon determining that an acknowledgement has not been received from the first systems management application within a predefined time threshold:
selecting a second systems management application, of the plurality of systems management applications; and
transmitting an updated event notification including an identifier of the second systems management application to the second systems management application for reporting.

5. The method of claim 1 , wherein a systems management engine executing on the computing system selects the systems management application, generates the event notification, and transmits the event notification.

6. The method of claim 5 , wherein the systems management engine is configured to, responsive to an occurrence of a plurality of errors:
select, based on the one or more policy attributes, a respective systems management application for each of the plurality of errors;
generate an event notification for each of the plurality of errors, each notification including an identifier of each respective selected systems management application; and
transmit each event notification to each of the systems management applications.

7. The method of claim 1 , wherein the identifier comprises one of: (i) an IP address, and (ii) a hostname of the first systems management application, wherein the plurality of systems management applications execute external to the computing system.

Assignees

• IBM

Inventors

• Ahrens George H
• Chen Guoyou
• Kugel Jacob
• Lukose Sajan
• Sundermeyer Rose B

Classifications

• G06F11/0769 Primary

  Readable error formats, e.g. cross-platform generic formats, human understandable formats · CPC title

• G06F11/0709

  in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems · CPC title

• G06F11/0772

  Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers · CPC title