System and method for routing communications

Patent metadata

Field	Value
Publication number	US-9307094-B2
Application number	US-201414575416-A
Country	US
Kind code	B2
Filing date	Dec 18, 2014
Priority date	Oct 15, 2012
Publication date	Apr 5, 2016
Grant date	Apr 5, 2016

Abstract

A system and method that includes receiving a communication request of an account, the communication request including communication properties; identifying at least two routing options of a route priority list, the routing options capable of completing the communication request and identified according to a priority heuristic; generating a communication cost from the communication properties; and upon receipt of the routing response and the communication cost response, executing a communication with a routing option of the routing priority list and committing a cost of the communication to the account.

First claim

What is claimed is:

1. A method comprising:
receiving a communication request of an account, the request including a maximum cost parameter and a set of communication properties including at least a destination endpoint;
compiling a route priority list of routing options according to the communication properties of the communication request;
delivering the route priority list to a communication service;
querying a communication cost according to the communication properties;
delivering the communication cost to the communication service; and
at the communication service, if the communication cost complies with the maximum cost parameter, selecting a routing option of the route priority list and establishing a communication through the selected routing option and committing the communication cost to the account; and
at the communication service, if the communication cost does not comply:
alerting an account resource of a communication failure, wherein alerting an account resource comprises responding to the communication request with a communication failure message, and wherein the communication failure message includes alternative routing options;
receiving a message that specifies a selection of an alternative routing option; and
establishing a communication through the selected alternative routing option.

2. The method of claim 1 , wherein a first routing option of the route priority list is communication over a first transport protocol and a second routing option of the route priority list is communication over a second transport protocol.

3. The method of Claim 2 , wherein establishing a communication through the selected routing option comprises transforming content of the communication properties to a format compatible with a transport protocol of the selected routing option.

4. A method comprising:
receiving a communication request of an account the request including a maximum cost parameter and a set of communication properties including at least a destination endpoint;
compiling a route priority list of routing options according to the communication properties of the communication request
wherein compiling a route priority list comprises: identifying at least two routing options according to a priority heuristic, and
wherein identifying at least two routing options according to a priority heuristic comprises:
analyzing intended communication content and identifying routing options with transport capabilities of delivering intended communication content to the destination endpoint;
calculating an effective internal cost of communicating intended communication content of the communication properties; and
prioritizing routing options of the route priority list in part according to the effective internal cost of the routing options;

delivering the route priority list to a communication service,
querying a communication cost according to the communication properties;
delivering the communication cost to the communication service;
at the communication service, if the communication cost complies with the maximum cost parameter, selecting a routing option of the route priority list and establishing a communication through the selected routing option and committing the communication cost to the account; and
at the communication service if the communication cost does not comply alerting an account resource of a communication failure.

5. A method comprising:
receiving a communication request of an account, the request including a maximum cost parameter and a set of communication properties including at least a destination endpoint;
compiling a route priority list of routing options according to the communication properties of the communication request;
delivering the route priority list to a communication service;
querying a communication cost according to the communication properties;
delivering the communication cost to the communication service; and
at the communication service, if the communication cost complies with the maximum cost parameter, selecting a routing option of the route priority list and establishing a communication through the selected routing option and committing the communication cost to the account; and
at the communication service, if the communication cost does not comply:
alerting an account resource of a communication failure, wherein alerting an account resource comprises transmitting an application transport message to a callback universal resource identifier (URI), and wherein the application transport message includes alternative routing options;
receiving a message that specifies a selection of an alternative routing option; and
establishing a communication through the selected alternative routing option.

Assignees

• Twilio Inc

Inventors

• Nowack Matthew D
• Malatack Patrick
• Wilsher Thomas
• Selph Chad

Classifications

• H04M15/82 Primary

  Criteria or parameters used for performing billing operations · CPC title

• H04M15/852

  Low balance or limit reached · CPC title

• H04M15/851

  Determined tariff · CPC title

• H04M15/8055

  Selecting cheaper transport technology for a given service · CPC title

• H04M15/84

  Types of notifications · CPC title