Electronic messaging exchange

Patent metadata

Field	Value
Publication number	US-9306883-B2
Application number	US-201414457616-A
Country	US
Kind code	B2
Filing date	Aug 12, 2014
Priority date	Nov 24, 2004
Publication date	Apr 5, 2016
Grant date	Apr 5, 2016

Abstract

A computer-implemented system and method for secure electronic message exchange including coupling a control platform to a workstation of a plurality of workstations via a communications medium, where the control platform includes one or more apparatuses for monitoring, controlling, conversion, and billing, related to messages exchanged between a plurality of local users and a plurality of remote users. The system prevents forwarding or copying of a message sent by a local user of the plurality of local users and received by a remote user of the plurality of remote users, to another party by the control platform. The system and method also provides for authenticating the remote user with the control platform.

First claim

What is claimed is:

1. A system, comprising:
a database having a message inbox and configured to store account information of a remote user; and
a control platform configured to:
authenticate the remote user based on a login information received from the remote user and the account information stored in the database;
receive a first message from the remote user designated for delivery to a local user;
perform a first analysis of the first message;
store the first message in the message inbox based on the first analysis;
receive a first approval for the first message based on a second analysis;
transmit, after the receiving the first approval, the first message to an intended destination of the first message;
receive a second message from the local user designated for delivery to the remote user, wherein the second message is transcribed on a scannable physical document in a hand-written format;
perform a third analysis of the second message;
store the second message in the message inbox;
receive a second approval for the second message based on a fourth analysis;
transmit, after receiving the second approval, the second message to an intended destination of the second message;
perform optical character recognition (OCR) on the second message;
associate an account number with the login information;
identify, from the OCR of the second message, an account number of the remote user; and
determine, from the account number of the remote user, an email address of the remote user.

2. The system of claim 1 , wherein the first analysis comprises a keyword search of the first message.

3. The system of claim 1 , wherein the second analysis comprises a review by an administrator.

4. The system of claim 1 , the control platform further configured to:
prior to transmitting the first message to the output unit, modify the first message based on the keyword search of the first message.

5. The system of claim 1 , wherein the intended destination for the first message comprises an output unit configured to print or display the message.

6. The system of claim 1 , wherein the intended destination for the second message comprises an inbox associated with the remote user.

7. The system of claim 1 , wherein the first approval for the first message is received through the Internet.

8. A computer-implemented method comprising:
receiving a login information from remote user;
authenticating the remote user based on the login information and account information stored in a database;
receiving a first message from the remote user designated for delivery to a local user;
performing a first analysis of the first message;
storing the first message in a message inbox based on the first analysis;
receiving an approval for the first message based on a second analysis;
transmitting, after the receiving the approval, the first message to an intended destination of the first message;
receiving a second message from the local user designated for delivery to the remote user, wherein the second message is transcribed on a scannable physical document in a hand-written format;
performing a third analysis of the second message;
storing the second message in the message inbox;
receiving a second approval for the second message based on a fourth analysis;
transmitting, after receiving the second approval, the second message to an intended destination of the second message;
performing optical character recognition (OCR) on the second message;
associating an account number with the login information;
identifying, from the OCR of the second message, an account number of the remote user; and
determining, from the account number of the remote user, an email address of the remote user.

9. The method of claim 8 , wherein the first analysis comprises a keyword search of the first message.

10. The method of claim 8 , further comprising:
prior to transmitting the first message to the output device, modifying the first message based on the keyword search of the first message.

11. A non-transitory computer-readable medium having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations comprising:
receiving a login information from remote user;
authenticating the remote user based on the login information and account information stored in a database;
receiving a first message from the remote user designated for delivery to a local user;
performing a first analysis of the first message;
storing the first message in a message inbox based on the first analysis;
receiving an approval for the first message based on a second analysis;
transmitting, after the receiving the approval, the first message to an intended destination of the first message;
receiving a second message from the local user designated for delivery to the remote user, wherein the second message is transcribed on a scannable physical document in a hand-written format;
performing a third analysis of the second message;
storing the second message in the message inbox;
receiving a second approval for the second message based on a fourth analysis;
transmitting, after receiving the second approval, the second message to an intended destination of the second message;
performing optical character recognition (OCR) on the second message;
associating an account number with the login information;
identifying, from the OCR of the second message, an account number of the remote user; and
determining, from the account number of the remote user, an email address of the remote user.

12. The computer-readable medium of claim 11 , wherein the first analysis comprises a keyword search of the first message.

13. The system of claim 1 , wherein at least one of the first analysis, the second analysis, the third analysis, and the fourth analysis is automated.

14. The system of claim 1 , wherein the control platform is further configured to authenticate the local user using at least one of a biometric information and a radio frequency identification.

15. The system of claim 1 , wherein at least one of the first message and second message is transmitted over a wireless connection.

16. The system of claim 1 , wherein the first message is at least one of a text message, an instant message, an email, a voice call, and a voice message.

17. The method of claim 8 , wherein at least one of the first analysis, the second analysis, the third analysis, and the fourth analysis is automated.

18. The method of claim 8 , wherein at least one of the first message and second message is transmitted over a wireless connection.

19. The method of claim 8 , wherein the first message is at least one of a text message, an instant message, an email, a voice call, and a voice message.

Assignees

• Global Tel Link Corp
• Global Tel Link Corp

Inventors

• Hodge Stephen
• Woody David

Classifications

• H04L63/0861

  using biometrical features, e.g. fingerprint, retina-scan (cryptographic mechanisms or cryptographic arrangements for entity authentication using biological data H04L9/3231) · CPC title

• H04L51/066 Primary

  Format adaptation, e.g. format conversion or compression · CPC title

• H04L63/083

  using passwords (cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226) · CPC title

• H04M3/2281

  Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls · CPC title

• H04L51/04

  Real-time or near real-time messaging, e.g. instant messaging [IM] · CPC title