Interactive voice response interface for webpage navigation

Patent metadata

Field	Value
Publication number	US-9288321-B2
Application number	US-201414200559-A
Country	US
Kind code	B2
Filing date	Mar 7, 2014
Priority date	Mar 7, 2014
Publication date	Mar 15, 2016
Grant date	Mar 15, 2016

Abstract

There is provided systems and method for interactive voice response interface for webpage navigation. An existing webpage may be altered so that the webpage and corresponding forms offer Interactive Voice Response (IVR) to a user. A JavaScript library of other software component corresponding to the IVR interface may be downloaded to the user's system and/or browser when the user accesses the webpage. The webpage includes HTML tags corresponding to elements or a separate file/database may include links to the elements. The HTML tags and/or file/database correspond to an IVR flow of information. The JavaScript library is built to interpret the HTML tags and/or file/database so the IVR flow of information may be presented to the user. Thus, when a user engages the interactive mode, the JavaScript library may present the IVR flow to the user, interpret input from the user, and send the input to the underlying webpage.

First claim

What is claimed is:

1. A system comprising:
a non-transitory memory storing a software component library for use with interactive voice response (IVR) information for a plurality of webpages; and
one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising:
determine IVR flow information from each webpage element of a plurality of webpage elements in a webpage, wherein the IVR flow information comprises a sequence of audio outputs for presentation of the plurality of webpage elements to a user using a device;
transmit the software component library to the device for processing on a user initiation to present an IVR interface to the user using the IVR flow information, wherein the user utilizes the IVR interface to enter at least one input to at least one of the plurality of webpage elements in response to the sequence of the audio outputs; and
receive the at least one input from the user.

2. The system of claim 1 , wherein the at least one input comprises one of a text input and a voice input.

3. The system of claim 1 , wherein the IVR flow information comprises custom HTML tags corresponding to the plurality of webpage elements.

4. The system of claim 1 , wherein the IVR flow information comprises a separate file or database with links to the plurality of webpage elements.

5. The system of claim 1 , wherein the software component library comprises a JavaScript library.

6. The system of claim 1 , wherein the software component library is transmitted to a web browser of the user.

7. The system of claim 1 , wherein the user initiation comprises one of navigating to the webpage, a user keyboard command, and a user voice command.

8. The system of claim 1 , wherein the operations further comprise:
enter the at least one input into a corresponding webpage element.

9. The system of claim 8 , wherein the operations further comprise:
submit the webpage to a host of the webpage after entering the at least one input into the corresponding webpage element.

10. A method comprising:
determining, using one or more hardware processors, interactive voice response (IVR) flow information from each webpage element of a plurality of webpage elements in a webpage, wherein the IVR flow information comprises a sequence of audio outputs for presentation of the plurality of webpage elements to a user using a device;
transmitting a software component library to the device for processing on a user initiation to present an IVR interface to the user using the IVR flow information, wherein the user utilizes the IVR interface to enter at least one input to at least one of the plurality of webpage elements in response to the sequence of the audio outputs; and
receiving the at least one input from the user.

11. The method of claim 10 , wherein the at least one input comprises one of a text input and a voice input.

12. The method of claim 10 , wherein the IVR flow information comprises custom HTML tags corresponding to the plurality of webpage elements.

13. The method of claim 10 , wherein the IVR flow information comprises a separate file or database with links to the plurality of webpage elements.

14. The method of claim 10 , wherein the software component library comprises a JavaScript library.

15. The method of claim 10 , wherein the software component library is transmitted to a web browser of the user.

16. The method of claim 10 , wherein the user initiation comprises one of navigating to the webpage, a user keyboard command, and a user voice command.

17. The method of claim 10 : entering the at least one input into a corresponding webpage element.

18. The method of claim 17 further comprising: submitting the webpage to a host of the webpage after entering the at least one input into the corresponding webpage element.

19. A non-transitory computer readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:
determining interactive voice response (IVR) flow information from each webpage element of a plurality of webpage elements in a webpage, wherein the IVR flow information comprises a sequence of audio outputs for presentation of the plurality of webpage elements to a user using a device;
transmitting a software component library to the device for processing on a user initiation to present an IVR interface to the user using the IVR flow information, wherein the user utilizes the IVR interface to enter at least one input to at least one of the plurality of webpage elements in response to the sequence of the audio outputs; and
receiving the at least one input from the user.

20. The non-transitory computer readable medium of claim 19 , wherein the IVR flow information comprises one of custom HTML tags corresponding to the plurality of webpage elements and a separate file or database with links to the plurality of webpage elements, and wherein the software component library comprises a JavaScript library.

Assignees

• Ebay Inc
• Paypal Inc

Inventors

• Pujari Vaibhav

Classifications

• H04M2203/252

  where a voice mode is enhanced with visual information · CPC title

• G06F3/0484

  for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range · CPC title

• H04L67/025

  for remote control or remote monitoring of applications · CPC title

• H04M3/493 Primary

  Interactive information services, e.g. directory enquiries {; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals} · CPC title

• G06F3/0481

  based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance · CPC title