Method and apparatus for priority based session delivery to multimodal endpoints

Patent metadata

Field	Value
Publication number	US-9265082-B2
Application number	US-201213559417-A
Country	US
Kind code	B2
Filing date	Jul 26, 2012
Priority date	Jul 26, 2012
Publication date	Feb 16, 2016
Grant date	Feb 16, 2016

Abstract

Systems and methods for presenting a single invitation to join a communication directed to a multimodal endpoint are provided. More particularly, a communication directed to a multimodal endpoint is delivered to the multimodal endpoint using only a single communication network at a time. A communication server handling an incoming communication directed to the multimodal endpoint first attempts to initiate a communication session using a first, preferred communication network. If the communication is completed or is responded to by the multimodal endpoint using the first network, an attempt to complete the communication using a second network is not initiated. Alternatively, if the first communication network is not available to deliver the communication to the multimodal endpoint, an attempt to complete the communication using the second communication network is initiated.

First claim

What is claimed is:

1. A method for session delivery to a multimodal endpoint, comprising:
registering a multimodal endpoint with a communication server, wherein a communication to the multimodal endpoint can be completed using at least a first communication network or a second communication network;
receiving a first communication directed to the multimodal endpoint at the communication server;
determining whether the first communication network is available and further comprising a delay sufficient to allow the determination that the first network is unavailable; and
one of:
a) in response to determining that the first communication network is available, delivering the communication to the multimodal endpoint using the first communication network; or
b) in response to determining that the first communication network is not available, delivering the communication to the multimodal endpoint using the second communication network; and

wherein the first communication network utilizes a first communication network that includes an Internet protocol network, and wherein the second communication network utilizes a second communication network that includes the public switched telephony network.

2. The method of claim 1 , wherein a determination is made that the first communication network is available, and wherein the first communication network is used to deliver the communication to the multimodal endpoint.

3. The method of claim 1 , wherein a determination is made that the first communication network is not available, and wherein the second communication network is used to deliver the communication to the multimodal endpoint.

4. The method of claim 1 , wherein a second communication directed to the multimodal endpoint is received at the communication server after the determination is made that the first communication network is not available, wherein the second communication is delivered to the multimodal endpoint using the second communication network.

5. The method of claim 1 , wherein determining whether the first communication network is available includes:
initiating a first communication session with the multimodal endpoint using the first communication network; and
determining whether a response from the multimodal endpoint is received by the communication server using the first communication network.

6. The method of claim 5 , wherein the communication server includes a first server operable to support communications using the first communication network, and a second server operable to launch communications using the second communication network.

7. The method of claim 6 , wherein the second server receives the communication directed to the multimodal endpoint, wherein the communication is provided to the first server to initiate the first communication session, and wherein the second server initiates a second communication session after the determination as to whether a response from the multimodal endpoint is received using the first communication network has been made.

8. The method of claim 5 , wherein a determination is made that a response from the multimodal endpoint has not been received using the first communication network after a message is received indicating that the multimodal device is not able to utilize the first communication network, or after at least a first predetermined period of time has elapsed without receiving a response from the multimodal endpoint using the first communication network.

9. The method of claim 1 , wherein the first communication network is one of an Internet protocol network and a public switched telephony network and the second communication network is the other of the Internet protocol network and the public switched telephony network.

10. A communication system, comprising:
a communication server, including:
memory;
at least a first processor;
a first communication interface;
a second communication interface;
application programming stored in the memory and executed by the at least a first processor, wherein in response to a communication directed to a multimodal endpoint served by the communication server the application programming is operable to:
test for availability of a link to the multimodal endpoint using the first communication interface and further comprising a delay sufficient to allow the determination that the link to the multimodal endpoint using the first communication interface is unavailable;
in response to determining that the link to the multimodal endpoint using the first communication interface is available, direct the communication to the multimodal endpoint using the first communication interface;
in response to determining that the link to the multimodal endpoint using the first communication interface is not available, direct the communication to the multimodal endpoint using the second communication interface; and

wherein the first communication network utilizes a first communication network that includes an Internet protocol network, and wherein the second communication network utilizes a second communication network that includes the public switched telephony network.

11. The system of claim 10 , wherein the communication server includes:
a first server, wherein the first communication interface is associated with the first server;
a second server, wherein the second communication interface is associated with the second server.

12. The system of claim 11 , wherein the second server receives the communication directed to the multimodal endpoint, and wherein the second server notifies the first server of the communication, and wherein the first server determines whether the link to the multimodal endpoint using the first communication interface is available.

13. The system of claim 12 , wherein the first server is interconnected to an Internet protocol network by the first communication interface, and wherein the second server is interconnected to the public switched telephony network by the second communication interface.

14. The system of claim 13 , further comprising:
the multimodal endpoint, wherein the multimodal endpoint includes a first network adapter interconnected to the Internet protocol network and a second network adapter interconnected to the public switched telephony network.

15. A non-transitory computer readable medium having stored thereon computer executable instructions, the computer executable instructions causing a processor to execute a method for communication session delivery to a multimodal endpoint, the computer readable instructions comprising:
instructions to determine whether a first communication network is available to deliver an invitation to join a first communication session to the multimodal endpoint and further comprising a delay sufficient to allow the determination that the first network is unavailable;
instructions to deliver the communication session invitation to the multimodal endpoint using a second communication network in response to determining that the first network is unavailable, wherein the communication session is not delivered to the multimodal endpoint using the second communication network following a determination that the first communication network is available; and
wherein the first communication network utilizes a first communication network that includes an Internet protocol network, and wherein the second communication network utilizes a second communication network that includes the public switched telephony network.

16. The non-transitory computer readable medium of claim 15 , wherein the first communication network is determined

Assignees

• Wilson Lee Joseph
• Tanabe Jason
• Hendrick Scott
• Avaya Inc

Inventors

• Wilson Lee Joseph
• Tanabe Jason
• Hendrick Scott

Classifications

• H04W76/027 Primary

  Electricity · mapped topic

• H04M3/42246

  where the subscriber uses a multi-mode terminal which moves and accesses different networks with at least one network having a wireline access including cordless PBX · CPC title

• H04L12/66 Primary

  Arrangements for connecting between networks having differing types of switching systems, e.g. gateways · CPC title

• H04W76/18 Primary

  Management of setup rejection or failure · CPC title