Voice communication management

Patent metadata

Field	Value
Publication number	US-9253304-B2
Application number	US-96211110-A
Country	US
Kind code	B2
Filing date	Dec 7, 2010
Priority date	Dec 7, 2010
Publication date	Feb 2, 2016
Grant date	Feb 2, 2016

Abstract

A method, a computer program product, and an apparatus for managing a voice communication are provided. In one illustrative embodiment, an audio phrase produced by a first user is identified in the voice communication between the first user and a second user. A determination is made whether the audio phrase is present in a policy which prohibits the transmission of the set of undesired audio phrases. Responsive to a determination that the audio phrase is present in the policy which prohibits the transmission of the set of undesired audio phrases, a communication of the audio phrase is modified.

First claim

What is claimed is:

1. A method for managing a voice communication, the method comprising:
identifying, by a mobile voice communication device associated with a first user, an audio phrase produced by the first user during the voice communication between the first user using the mobile voice communication device and a second user using another voice communication device;
generating, by the mobile voice communication device associated with the first user, an audio signature of the audio phrase produced by the first user, wherein the audio signature is one or more values generated by performing one or more calculations on an audio segment including the audio phrase;
comparing, by the mobile voice communication device associated with the first user, the audio signature of the audio phrase produced by the first user to audio signatures corresponding to a set of undesirable audio phrases containing confidential information associated with the first user included within a policy prohibiting a transmission of the set of undesired audio phrases;
determining, by the mobile voice communication device associated with the first user, that the audio signature of the audio phrase produced by the first user matches an audio signature of an undesirable audio phrase in the set of undesirable audio phrases, wherein the matches the audio signature of the undesirable audio phrase in the set of undesirable audio phrases means either a same or a similar audio signature to the audio signatures corresponding to the set of undesirable audio phrases;
responsive to the mobile voice communication device associated with the first user determining that the audio signature of the audio phrase produced by the first user matches an audio signature of an undesirable audio phrase in the set of undesirable audio phrases, outputting, by the mobile voice communication device associated with the first user, a textual alert message to the first user via a display of the mobile voice communication device associated with the first user that includes a textual representation of the confidential information disclosed and that the confidential information is not to be divulged;
inhibiting, by the mobile voice communication device associated with the first user, the transmission of the undesirable audio phase containing the confidential information from the mobile voice communication device associated with the first user to the other voice communication device used by the second user during the voice communication; and
inhibiting, by the mobile voice communication device associated with the first user, further transmission of audio from the mobile voice communication device associated with the first user to the other voice communication device used by the second user for a period of time until a third user that is a trusted party of the first user joins the voice communication to determine whether the second user is an unauthorized party attempting to fraudulently receive the confidential information from the first user.

2. The method of claim 1 , wherein the step of identifying the audio phrase produced by the first user in the voice communication comprises:
generating, by the mobile voice communication device associated with the first user, text that corresponds to a plurality of words in the audio phrase using a speech-to-text process.

3. The method of claim 1 , wherein the set of undesired audio phrases in the policy are stored in textual form.

4. The method of claim 1 , wherein the audio phrase is a first audio phrase and further comprising:
receiving, by the mobile voice communication device associated with the first user, audio data for a second audio phrase; and
storing, by the mobile voice communication device associated with the first user, the audio data in the policy, which prohibits the transmission of the set of undesired audio phrases as the second audio phrase.

5. The method of claim 4 further comprising:
determining, by the mobile voice communication device associated with the first user, whether the second audio phrase matches the first audio phrase in the policy, which prohibits the transmission of the set of undesired audio phrases.

6. The method of claim 1 , wherein the audio phrase is a first audio phrase and further comprising:
receiving, by the mobile voice communication device associated with the first user, a collection of text;
generating, by the mobile voice communication device associated with the first user, audio data for the collection of text using a text-to-speech process; and
storing, by the mobile voice communication device associated with the first user, the audio data in the policy, which prohibits the transmission of the set of undesired audio phrases as a second audio phrase.

7. The method of claim 1 , wherein the inhibiting, by the mobile voice communication device associated with the first user, of the transmission of the undesirable audio phrase further comprises:
generating, by the mobile voice communication device associated with the first user, a request for the third user to join the voice communication; and
responsive to the mobile voice communication device associated with the first user sending the request for the third user to join the voice communication, adding, by the mobile voice communication device associated with the first user, the third user to the voice communication.

8. The method of claim 7 , wherein the generating, by the mobile voice communication device associated with the first user, the request for the third user to join the voice communication further comprises:
generating, by the mobile voice communication device associated with the first user, an audio alert in the voice communication for the first user and the second user indicating that the third user is being requested to join the voice communication; and
sending, by the mobile voice communication device associated with the first user, the request to the third user with caller identification information corresponding to the second user.

9. The method of claim 8 , wherein the audio alert is audible to the first user and inaudible to the second user.

10. The method of claim 1 , wherein the voice communication is a telephone call.

11. The method of claim 1 , wherein the inhibiting, by the mobile voice communication device associated with the first user, of the transmission of the undesirable audio phrase further comprises:
outputting, by the mobile voice communication device associated with the first user, an audio alert message audible to the first user and inaudible to the second user that the confidential information has been disclosed.

12. The method of claim 1 , wherein the second user is the unauthorized party attempting to fraudulently receive the confidential information from the first user to perform unauthorized activities on behalf of the first user using the confidential information without consent of the first user.

13. The method of claim 1 , wherein the inhibiting, by the mobile voice communication device associated with the first user, of the transmission of the undesirable audio phrase further comprises:
generating, by the mobile voice communication device associated with the first user, an electronic communication to the third user, wherein the electronic communication is a text message sent to a mobile communication device associated with the third user.

14. The method of claim 13 , wherein the inhibiting, by the mobile voice communication device associated with the first user, of the transmission of the undesirable audio phrase further comprises:
generating, by the mobile voice communication device associated with the firs

Assignees

• Bhogal Kulvir S
• Hollinger Michael C
• King Jennifer E
• Lauridsen Christina K
• Peterson Robert R
• IBM

Inventors

• Bhogal Kulvir S
• Hollinger Michael C
• King Jennifer E
• Lauridsen Christina K
• Peterson Robert R

Classifications

• H04M2250/74

  with voice recognition means · CPC title

• G10L25/03

  characterised by the type of extracted parameters · CPC title

• G06F40/40

  Processing or translation of natural language (natural language analysis G06F40/20; semantic analysis G06F40/30) · CPC title

• G06F40/10

  Text processing (natural language analysis G06F40/20; semantic analysis G06F40/30; processing or translation of natural language G06F40/40) · CPC title

• G10L25/00

  Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 (muting semiconductor-based amplifiers when some special characteristics of a signal are sensed by a speech detector, e.g. sensing when no signal is present, H03G3/34) · CPC title