Automated alert management

Patent metadata

Field	Value
Publication number	US-9219639-B2
Application number	US-201514642157-A
Country	US
Kind code	B2
Filing date	Mar 9, 2015
Priority date	Jan 8, 2013
Publication date	Dec 22, 2015
Grant date	Dec 22, 2015

Abstract

Alerts may be received from an event monitoring system that monitors computing resources of a computer system. Based on an alert ruleset, an alert management module may determine whether to provide notification of the alert. If the alert management module decides to provide notification of the alert, then the alert management module may initiate the creation of an issue ticket corresponding to the alert in an issue tracking system. If the alert management module decides not to provide notification of the alert, then the alert management module may discard the alert.

First claim

What is claimed is:

1. A computer-implemented method of managing alerts generated by an event monitoring system comprising executing, on one or more processors, the steps of:
receiving, at a computing device from an event monitoring system, an alert associated with a computing resource monitored by the event monitoring system;
applying, to the alert received, at least one rule of an alert ruleset stored in memory of the computing device; and
either discarding the alert or pro…

Assignees

• Bank Of America

Inventors

• Jain Rohit
• Dwivedi Vikas

Classifications

• H04L41/0686

  Electricity · mapped topic

• H04L41/069

  Electricity · mapped topic

• H04L43/00

  Electricity · mapped topic

• H04L41/0604 Primary

  Electricity · mapped topic

• H04L67/025

  Electricity · mapped topic