Method and system for automatic chargeback reimbursement for product returns

Patent metadata

Field	Value
Publication number	US-9218599-B1
Application number	US-201414457614-A
Country	US
Kind code	B1
Filing date	Aug 12, 2014
Priority date	Aug 12, 2014
Publication date	Dec 22, 2015
Grant date	Dec 22, 2015

Abstract

A method for processing an automatic chargeback request includes: storing, in an account database, a plurality of account profiles, wherein each account profile includes data related to a payment account including at least an account identifier; receiving, by a receiving device, an indication of a product return, wherein the indication includes at least a specific account identifier, a product amount, and a merchant identifier; identifying, in the account database, a specific account profile where the included account identifier corresponds to the specific account identifier; generating, by a processing device, a chargeback request for a chargeback to be initiated against a merchant associated with the merchant identifier for the product amount for benefit to the payment account related to the specific account profile; and transmitting, by a transmitting device, the generated chargeback request.

First claim

What is claimed is:

1. A method for processing an automatic chargeback request, comprising:
storing, in an account database, a plurality of account profiles, wherein each account profile includes data related to a payment account including at least an account identifier;
receiving, by a receiving device, an indication of a product return, wherein the indication includes at least a specific account identifier, a product amount, and a merchant identifier;
identifying, in the account database, a specific account profile where the included account identifier corresponds to the specific account identifier;
generating, by a processing device, a chargeback request for a chargeback to be initiated against a merchant associated with the merchant identifier for the product amount for benefit to the payment account related to the specific account profile; and
transmitting, by a transmitting device, the generated chargeback request.

2. The method of claim 1 , wherein the indication of a product return originates from the merchant associated with the merchant identifier.

3. The method of claim 1 , wherein the indication of a product return is received from a mobile communication device associated with the specific account profile.

4. The method of claim 1 , wherein the chargeback request includes a reason code indicating one of: merchandise/services not as described, non-receipt of merchandise, defective merchandise, and services not rendered.

5. The method of claim 1 , wherein the generated chargeback request is transmitted to the merchant associated with the merchant identifier.

6. The method of claim 1 , wherein the indication of a product return includes at least one of: a consumer statement, product data, transaction data, and a reason code.

7. A method for processing an automatic chargeback request, comprising:
storing, in an account database, a plurality of account profiles, wherein each account profile includes data related to a payment account including at least an account identifier;
storing, in a transaction database, a plurality of transaction data entries, wherein each transaction data entry includes data related to a payment transaction including at least a transaction identifier, a merchant identifier, and a funding account identifier;
receiving, by a receiving device, an indication of a product return, wherein the indication includes at least a specific transaction identifier;
identifying, in the transaction database, a specific transaction data entry where the included transaction identifier corresponds to the specific transaction identifier;
identifying, in the account database, a specific account profile where the included account identifier corresponds to the funding account identifier included in the identified specific transaction data entry;
generating, by a processing device, a chargeback request for a chargeback to be initiated against a merchant associated with the merchant identifier included in the identified specific transaction data entry for a product amount for benefit to the payment account related to the specific account profile; and
transmitting, by a transmitting device, the generated chargeback request.

8. The method of claim 7 , wherein the indication of a product return further includes the product amount.

9. The method of claim 7 , wherein
each transaction data entry further includes a transaction amount, and
the product amount corresponds to the transaction amount included in the identified specific transaction data entry.

10. The method of claim 7 , wherein
each transaction data entry further includes one or more product data entries, each product data entry includes data related to a product purchased in the related payment transaction including at least a product identifier and a purchase amount,
the indication of a product return further includes a specific product identifier, and
the product amount corresponds to the purchase amount included in a specific product data entry included in the identified specific transaction data entry where the included product identifier corresponds to the specific product identifier.

11. The method of claim 7 , wherein the indication of a product return originates from the merchant associated with the merchant identifier.

12. The method of claim 7 , wherein the indication of a product return is received from a mobile communication device associated with the specific account profile.

13. The method of claim 7 , wherein the chargeback request includes a reason code indicating one of: merchandise/services not as described, non-receipt of merchandise, defective merchandise, and services not rendered.

14. The method of claim 7 , wherein the generated chargeback request is transmitted to the merchant associated with the merchant identifier.

15. The method of claim 7 , wherein the indication of a product return includes at least one of: a consumer statement and a reason code.

16. A system for processing an automatic chargeback request, comprising:
an account database configured to store a plurality of account profiles, wherein each account profile includes data related to a payment account including at least an account identifier;
a receiving device configured to receive an indication of a product return, wherein the indication includes at least a specific account identifier, a product amount, and a merchant identifier;
a processing device configured to
identify, in the account database, a specific account profile where the included account identifier corresponds to the specific account identifier, and
generate a chargeback request for a chargeback to be initiated against a merchant associated with the merchant identifier for the product amount for benefit to the payment account related to the specific account profile; and

a transmitting device configured to transmit the generated chargeback request.

17. The system of claim 16 , wherein the indication of a product return originates from the merchant associated with the merchant identifier.

18. The system of claim 16 , wherein the indication of a product return is received from a mobile communication device associated with the specific account profile.

19. The system of claim 16 , wherein the chargeback request includes a reason code indicating one of: merchandise/services not as described, non-receipt of merchandise, defective merchandise, and services not rendered.

20. The system of claim 16 , wherein the generated chargeback request is transmitted to the merchant associated with the merchant identifier.

21. The system of claim 16 , wherein the indication of a product return includes at least one of: a consumer statement, product data, transaction data, and a reason code.

22. A system for processing an automatic chargeback request, comprising:
an account database configured to store a plurality of account profiles, wherein each account profile includes data related to a payment account including at least an account identifier;
a transaction database configured to store a plurality of transaction data entries, wherein each transaction data entry includes data related to a payment transaction including at least a transaction identifier, a merchant identifier, and a funding account identifier;
a receiving device configured to receive an indication of a product return, wherein the indication includes at least a specific transaction identifier;
a processing device configured to
identify, in the transaction database, a specific transaction dat

Assignees

• Mastercard International Inc

Inventors

• Hilbring Christophe Lois

Classifications

• G06Q20/407 Primary

  Cancellation of a transaction · CPC title