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System and method for correlating empirical data with user experience
US9201752B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9201752-B2 |
| Application number | US-68960910-A |
| Country | US |
| Kind code | B2 |
| Filing date | Jan 19, 2010 |
| Priority date | Jan 19, 2010 |
| Publication date | Dec 1, 2015 |
| Grant date | Dec 1, 2015 |
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- Title
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Abstract
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A method includes receiving at a computing system empirical data related to one or more information technology entities. The method further includes receiving at the computing system one or more user experience indicators, the user experience indicators indicative of a user's experience using a computer application. The method further includes correlating by the computing system the empirical data with the one or more user experience indicators to determine a quality of service delivered to a user for a plurality of time periods. The method further includes determining by the computing system, based on the correlation, whether one or more issues with one of the one or more information technology entities are related to the quality of service delivered to the user.
First claim
Opening claim text (preview).
What is claimed is: 1. A method, comprising: receiving at a computing system empirical data related to one or more information technology entities; receiving at the computing system one or more user experience indicators from a user agent on a user's computer, the user experience indicators indicative of the user's experience using a computer application on the user's computer; correlating by the computing system the empirical data with the one or more user experience indicato…
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- G06F11/3058Primary
Physics · mapped topic
Physics · mapped topic
Electricity · mapped topic
Physics · mapped topic
Physics · mapped topic
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Frequently asked questions
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- What does patent US9201752B2 cover?
- A method includes receiving at a computing system empirical data related to one or more information technology entities. The method further includes receiving at the computing system one or more user experience indicators, the user experience indicators indicative of a user's experience using a computer application. The method further includes correlating by the computing system the empirical d…
- Who is the assignee on this patent?
- Macdonald Wilson T, Kaufman Joel D, Holmes Daniel L, and 2 more
- What technology area does this patent fall under?
- Primary CPC classification G06F11/3058. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).