Automated systems and methods for integrated multi-platform communication including real-time language translation

Patent metadata

Field	Value
Publication number	US-9195652-B2
Application number	US-201113155953-A
Country	US
Kind code	B2
Filing date	Jun 8, 2011
Priority date	Jun 8, 2011
Publication date	Nov 24, 2015
Grant date	Nov 24, 2015

Abstract

Disclosed are systems and methods for performing real-time language translations. These methods include integration of a plurality of modes of communication that can be implemented by both the sender and recipient of the message. Disclosed embodiments translate an incoming message, for example using a plurality of web-based translators. The system selects the preferred translation and transmits at least the preferred translation to the recipient via the recipient's preferred mode of communication. Disclosed embodiments allow the message recipient to change language selections on-the-fly. Disclosed embodiments enable the recipient to view the alternate translations from the plurality of web-based translators and select a translation of choice. The system uses this crowd sourcing information as feedback to improve the method.

First claim

What is claimed is:

1. A method for facilitating communication among a sender and a recipient, the method comprising:
receiving, by a communication service of a computer, a message in a first language from the sender;
processing, by the computer, the message to facilitate translation of the message into a second language associated with the recipient, wherein the recipient is a different individual than the sender;
using, by the computer, a plurality of translators to obtain…

Assignees

• Custer Justin E
• Duffy Michael P
• Lamming Frederick T
• Vera Roy
• Accenture Global Services Ltd

Inventors

• Custer Justin E
• Duffy Michael P
• Lamming Frederick T
• Vera Roy

Classifications

• G06F40/58 Primary

  Physics · mapped topic

• G06F17/289 Primary

  Physics · mapped topic