Contact center replay
US-9531876-B2 · Dec 27, 2016 · US
US9178987B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9178987-B2 |
| Application number | US-201314014758-A |
| Country | US |
| Kind code | B2 |
| Filing date | Aug 30, 2013 |
| Priority date | Jun 10, 2008 |
| Publication date | Nov 3, 2015 |
| Grant date | Nov 3, 2015 |
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Official abstract text for this publication.
A system and method for interrupting a transmitting device during a call. In the system, calls are transmitted from a first device on a communication channel as a series of channel frames. At predetermined times during the transmission, the transmitting device is configured to drop channel frames, resulting in open channel frame periods where the transmitting device is not transmitting on the communication channel. During these open channel frame periods, the transmitting device is also configured to switch to a receiving mode. Other devices in the system are capable of switching into a transmitting mode during the open channel frame periods and, when applicable, sending an interrupt request on the communication channel to the transmitting device in order to request access to the channel.
Opening claim text (preview).
What is claimed is: 1. A method for interrupting a transmitting device transmitting a call in a communication system, the method comprising: a first device encoding call information of a call to be transmitted into a series of channel frames; the first device operating in a transmitting mode and transmitting the call on a communication channel via the series of channel frames, and the first device inserting a plurality of open channel frame periods on to the communication channe…
Electricity · mapped topic
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