Expediting a support call based on preceding electronic activity
US-2024340377-A1 · Oct 10, 2024 · US
US9148507B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9148507-B2 |
| Application number | US-201414170802-A |
| Country | US |
| Kind code | B2 |
| Filing date | Feb 3, 2014 |
| Priority date | Jun 27, 2012 |
| Publication date | Sep 29, 2015 |
| Grant date | Sep 29, 2015 |
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Official abstract text for this publication.
A telephone number corresponding to an incoming telephone call may be utilized to obtain information associated with the incoming call. If it is determined that the telephone number does not match records stored on the device on which the call is received, a request may be sent from the receiving device to an external device to obtain information associated with the incoming call. The request may be directed to a remote contacts application, another device listed in a data store of the receiving device, or to the calling device itself. When a response is received, the information may be displayed or otherwise utilized by the receiving device.
Opening claim text (preview).
The invention claimed is: 1. A non-transitory program storage device, readable by a processor and comprising instructions stored thereon to cause the processor to: initiate, by a first device, a telephone call to a second device; determine whether a telephone number of the second device is stored in a contacts database accessible by the first device; determine whether the telephone number is tagged with a tag, wherein the tag includes information indicating that self-identify…
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