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US-12028485-B2 · Jul 2, 2024 · US
Maintaining a work schedule
US9137366B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9137366-B2 |
| Application number | US-56568006-A |
| Country | US |
| Kind code | B2 |
| Filing date | Dec 1, 2006 |
| Priority date | Mar 29, 2004 |
| Publication date | Sep 15, 2015 |
| Grant date | Sep 15, 2015 |
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- Title
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Abstract
Official abstract text for this publication.
A system, method, and computer readable medium for maintaining a work schedule that comprises accepting a forecasted manpower requirement for zero or more agents, setting a recurring schedule for zero or more agents, summing the number of agents currently scheduled for an interval of time, determining a manpower availability based upon the summed current schedules, calculating a manpower delta between the forecasted manpower requirement and the determined manpower availability, offering an uptime adjustment to an agent not currently scheduled if the calculated manpower delta shows additional manpower is required, and offering a downtime adjustment to an agent currently scheduled if the calculated manpower delta shows less manpower is required.
First claim
Opening claim text (preview).
What is claimed is: 1. A method for maintaining a work schedule, comprising: accepting a forecasted manpower requirement for zero or more agents at a memory; setting, via a processor, a recurring schedule for zero or more agents; summing the number of agents currently scheduled for an interval of time based on assigned skills of each agent and current schedules of agents who are scheduled to work multiple skills concurrently by a combination of skills to which they are schedul…
Assignees
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Classifications
Electricity · mapped topic
- H04M3/5175Primary
Electricity · mapped topic
Electricity · mapped topic
Electricity · mapped topic
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Frequently asked questions
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- What does patent US9137366B2 cover?
- A system, method, and computer readable medium for maintaining a work schedule that comprises accepting a forecasted manpower requirement for zero or more agents, setting a recurring schedule for zero or more agents, summing the number of agents currently scheduled for an interval of time, determining a manpower availability based upon the summed current schedules, calculating a manpower delta …
- Who is the assignee on this patent?
- Medina Steven J, Cox Joseph S, Marr Kenneth A, and 1 more
- What technology area does this patent fall under?
- Primary CPC classification H04M3/5175. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Sep 15 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).