System and method for out-of-band communication with contact centers
US-2015381808-A1 · Dec 31, 2015 · US
Phone call management
US9106766B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9106766-B2 |
| Application number | US-201213628173-A |
| Country | US |
| Kind code | B2 |
| Filing date | Sep 27, 2012 |
| Priority date | Sep 27, 2012 |
| Publication date | Aug 11, 2015 |
| Grant date | Aug 11, 2015 |
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Abstract
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An approach is provided to manage phone calls. The approach is implemented by an information handling system, such as a smart phone. A requestor sends a contact request to another device over a network. If the request is accepted, the requestor receives a token with the token including usage parameters controlling the requestor's ability to contact the recipient by telephone. When the requestor requests to make a call to the recipient, the call is only placed upon successful determination made by comparing the usage parameters included in the token to a set of current call data. If a successful determination is made, the call is placed to the recipient without revealing the recipient's telephone number. However, if the request is denied, the system prevents the requestor for placing a call to the recipient.
First claim
Opening claim text (preview).
What is claimed is: 1. A method to manage telephone calls, the method, implemented by an information handling system, comprising: sending a contact request, from a requestor device, to contact a recipient by telephone, wherein the requestor device includes a processor and a network adapter; receiving a token at the requestor device's network adapter, wherein the token includes a recipient telephone number and one or more usage parameters that control the requestor device's abili…
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Frequently asked questions
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- What does patent US9106766B2 cover?
- An approach is provided to manage phone calls. The approach is implemented by an information handling system, such as a smart phone. A requestor sends a contact request to another device over a network. If the request is accepted, the requestor receives a token with the token including usage parameters controlling the requestor's ability to contact the recipient by telephone. When the requestor…
- Who is the assignee on this patent?
- IBM
- What technology area does this patent fall under?
- Primary CPC classification H04M11/00. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Aug 11 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).