System and method for determining multi-party communication engagement
US-2024428274-A1 · Dec 26, 2024 · US
Customer sentiment analysis using recorded conversation
US9105042B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9105042-B2 |
| Application number | US-201313761893-A |
| Country | US |
| Kind code | B2 |
| Filing date | Feb 7, 2013 |
| Priority date | Feb 7, 2013 |
| Publication date | Aug 11, 2015 |
| Grant date | Aug 11, 2015 |
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Abstract
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A system is configured to receive voice emotion information, related to an audio recording, indicating that a vocal utterance of a speaker is spoken with negative or positive emotion. The system is configured to associate the voice emotion information with attribute information related to the audio recording, and aggregate the associated voice emotion and attribute information with other associated voice emotion and attribute information to form aggregated information. The system is configured to generate a report based on the aggregated information and one or more report parameters, and provide the report.
First claim
Opening claim text (preview).
What is claimed is: 1. A system comprising: one or more server devices to: receive voice emotion information related to an audio recording, the audio recording containing a first vocal utterance of a first speaker and a second vocal utterance of a second speaker, and the voice emotion information indicating that the first vocal utterance is spoken with a particular emotion; associate a first word or phrase, within the first vocal utterance, with the first speaker and a sec…
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Physics · mapped topic
- G06Q30/0201Primary
Physics · mapped topic
Physics · mapped topic
Physics · mapped topic
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- What does patent US9105042B2 cover?
- A system is configured to receive voice emotion information, related to an audio recording, indicating that a vocal utterance of a speaker is spoken with negative or positive emotion. The system is configured to associate the voice emotion information with attribute information related to the audio recording, and aggregate the associated voice emotion and attribute information with other associ…
- Who is the assignee on this patent?
- Verizon Patent & Licensing Inc
- What technology area does this patent fall under?
- Primary CPC classification G06Q30/0201. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue Aug 11 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).